10AM - 3PM
35325 Date Palm Dr STE 124, Cathedral City“I wanted to add another line for my son. I called & the owner of the store handled it all over the phone since I couldn't get to the store. Payment for hooking it up & insurance. He waited for my son past closing time plus he gave my son a brand new phone & all it cost me was installation fee of $50.00 & $80.00 a month for both lines unlimited. Good experiences!”
“Mackenzie Van Orden was friendly, knowledgeable, and helped us through the process of upgrading our phones. He understood our needs, and explained our choices in an easy understandable manner. I would definitely recommend him and this Verizon store.”
“They had their ups and downs but overall I must say we are satisfied... The only time we loose service is when its a rainstorm but I hope they can fix those errors in the future!”
“Thanks Automated Telecom.. our transition to your new system from the old went as smooth as a gravy sandwich! I called our toll-free sales line and got our sales branch in Ohio right away - no issues and no delays. My rep says the caller ID now works! Old system wouldn't display that which is critical for sales so I'm very pleased with the transition and your customer support team was very responsive and fast.”
“Went in to change from dvr box service .... after last week in home service tech told me Cloud DVR was now available and it would lower my bill. Unfortunately the CS Rep said it was so popular no new sign ups allowed, I asked him to make notes for hopeful credit on account when I said I would wait patiently. Until Sept @ earliest. I appreciate his honesty. Also when I started our chat I informed him I was COMPLETELY SATISFIED with my Cell service and I knew he was required to ask, I acknowledged his job expectations, and he respected my time.... that is good service!!”
“If you’re lucky enough to get a nice sales person to assist you which I did, this is a decent experience, however there were loads of unhappy customers mainly because the wait time is absurd - especially when you witness staff literally standing and talking to one another when they could be moving the line along quicker. Spectrum should really automate the entire process and allow customers to just pick up from a kiosk as having humans at the counter doesn’t really seem to add to the experience.
The check-in process is also ridiculous. I’m all for technology but when you can look at a sales person at an empty counter and they still have to process your “appt” online is to me grossly inefficient.”
“I cracked my iPhone 6s screen and called to get it fixed. Brought it in and it was fixed within 20 minutes. Awesome service at a great price. I will recommend to all my family and friends. Would give 10 stars if I could”