-
March 2023 by Jimmy
Best of the best
-
January 2022 by J. D. R.
I called Custom Wrought Iron on a recommendation from another home owner in Sun City Shadow Hills in Indio. I wanted to get an estimate for a security screen door for my front door. When I called I asked for Sal, as it seems all of the positive reviews were submitted by clients who had done business with him. When I called Sal was not available, so I gave my information and made an appointment with the man answering the phone. On the day of the appointment no one showed up and no one called. I believe the secret here is to only do business with Sal. If he isn't available, call back when he is available, or call another company. If you don't deal directly with Sal, I don't think you'll be very happy with this company.
-
September 2021 by Melisa O.
If I had seen these negative reviews regarding Wrought Iron company I would still have my $2,500.00. David would say he was coming and never show up, plus he half did his job. He didn't secure some of the panels and when he showed up he said he didn't have the tools in his truck to secure the panels. I called weekly and was lied to each time regarding finishing the fence. Now I hear his business was foreclosed on , he said he would refund my money on Friday but he never showed up , no surprise there. This person is not honest, and will take your money and not finish the work.
-
July 2021 by Kelly D.
(* This review is for David Valencia, Sal's son. I never worked with Sal. ) I contracted David Valencia from Custom Wrought Iron to create a corrugated aluminum fence for my front yard in Palm Springs. I paid him $2500 deposit up front and he said the fence would be done in 2 weeks. It has now been 3.5 months and I still do not have a finished fence and gate. When I called him weekly to see when he was coming he would say he was coming the next day and then never show up. He would say this for 7 days straight and not show up for weeks. When he did show up he would come for 30 minutes, install one pole and one panel, and then leave and not show up for weeks. I have been very patient and gracious to David but he has proven that he cannot finish the job. On top of that, he has shown unprofessionalism by hanging up on my calls multiple times. At this point in the game, because David does not do what he says and has lied to me about completing the job within the set time, I have no other choice but to hire another company to complete the job. David should give me a partial refund on my deposit because the way he is operating his business is completely unethical and the job has not been done.
-
July 2021 by Elizabeth P.
I could almost say ditto to the 1 star review posted by Daryl Z Feb 2019. I love the front gate they installed over 10 years ago (and I have recommended them to neighbors) but today I was ignored, just blown off. I waited a week and today was a no-show. I sent a text early this morning confirming they had gate access to our community....no response but I remained hopeful...they had told me they didn't know how long their job near my community would take and they would get to me when that job was done. I sent a text around 4 p.m. asking for any available update. I received a response.....sorry, we are on vacation since yesterday. I sent a text back explaining a phone call would have been nice. Because of Daryl's helpful review I didn't waste any more time with this company.
-
February 2019 by Daryl Z.
I am sorry to have to post this negative review but I believe it is important for other potential customers to be aware. Several years ago I contracted with this company to do a job. They delivered on time and with excellent service and workmanship. Recently I contacted them to do a small maintenance task on the original job. Clearly something has changed with their business as my experience this time was very poor. They came out and provided a quote for the job. I hired them for the task. It was to be a small job with a quoted price of approximately $250. The problems arose with their inability to deliver and failure to communicate. They were a no-show on the originally scheduled date. I had to call for status at which point they rescheduled for a few days later. They were a no-show for the second appointment. Again I had to call for a status and they rescheduled - which was to have been today. Again they were a no-show. I called several times and finally after two hours - reached the owner. At that point he told me that he is too busy to do my job and that I should go elsewhere. This is after three failed commitments to show up and no proactive communication on the delays. While I am pleased for any business to be busy and successful, I take issue with poor customer service. Had the owner expressed this up front that they would not be able to take on the job - there would have been no issue. Unfortunately that is not how they chose to manage it. I wish them continued success but advise any potential customers to seek reassurance from Customer Wrought Iron on their ability to deliver.
-
January 2019 by Karen H.
We just had a fence and gate constructed and installed at our home in Mission hills by Salvadore of Custom Wrought Iron and cannot recommend him highly enough! His workmanship, commitment, attention to detail, delivery, installation and pricing are excellent. We could not be happier with our fence, gate and working with Salvadore. Salvador can be reached at 760-409-8470.
-
October 2018 by Martha H.
We can't say enough about Sal Valencia's work. He created and installed 3 gates at our Palm Springs property, and they are just beautiful. Sal was professional, ethical, reasonable and delivers on time and on budget. We highly recommend.
-
March 2016 by John M.
We just had a front entry gate installed by Sal At Custom Wrought Iron. Can't say enough about this company. We got exactly what we wanted delivered in 2 weeks at a very competitive price. Sal is very easy to communicate with and was above board at all times. We wouldn't hesitate to recommend them for any iron projects.
