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September 2024 by Ariana M.
To start off, the Receptionist has poor phone ettiquete. Most importantly, our young dog is terrified of vets because we made the mistake of coming here for allergy shots.
They started adding more fees over time and the cherry on top is you can’t get a simple allergy shot without paying an extra hundred for an unnecessary appointment with the same vet that previously diagnosed him with allergies. Money must be running low?
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July 2024 by Elaine R.
Carter Animal hospital is the best in the valley! The staff and doctors are amazing and they care about your pets. It's a family feeling yet professional. I've been going to Carter Animal hospital for well over 15 years, I have had two cats pass away, but the love and compassion that they extended to me during that time is what made the difference! I would highly recomend this facility, and I won't go anywhere else!
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June 2024 by Matt Amico
For “caregivers” the lack of compassion i experienced here is shocking. I was surprised and dismayed to say the least
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May 2024 by Rebecca B.
The pet vet techs here are the cream of the crop. They do so much for the animal care here. You can tell they love animals and care . I love coming here because I know my animal is in good hands
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March 2024 by Erika W.
This is one of the Best animal care in Cathedral City CA. Friendly & professional staff's, doctors, assistants. Clean modern facility, reasonable prices. I really appreciated all the help they gave to my dog Maggie, who unfortunately passed away she was 16' , on March 11/24. I highly recommend this facility. Sincerely, Marianne Nowak.
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March 2024 by Wallace D.
Saved my dogs life had tumor and Dr homic and Carter were wonderful. My dog is now doing great. My other dog had multiple tumors removed all non cancerous. Again Dr homic and Carter did a great job. Dr Homic is kind and compassionate and relieved our anxiety. There operations were costly but you pay for what you get great job.
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March 2024 by soox so
This used to be a decent neighborhood vet. Now they refuse to pick up the phone and when you do get an appointment they call it an emergency and add an extra 125$ to your bill. The last two times they have asked me to just leave my dog and when I come to pick up I have a 500$ bill. They never call for authorization on tests or anything. Seems like they are just trying to generate income these days.
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February 2024 by Allison A.
Please read Sarah W's review for the full story of our dog who is now in a potential life threatening situation because of this money grabbing business. They force you to book an annual exam to be able to get life saving medication. And have the rudest staff who can't even get a phone number right. Don't expect compassion or common sense from this office. They just want your money.
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February 2024 by Sarah
I can't warn strongly enough to avoid this place until they hire new, more organized and compassionate office staff. Why? A lot went wrong here.My dog was brought in over a year ago after I discovered a tumor growing swiftly on her head. She also had been recently diagnosed with Cushing's disease and some kind folks in a Cushing's group advised I should get a second opinion on her dosage. After a few weeks, my appointment date arrived and the woman at the front said they never received a file packet from her other vet. Turns out they did get the email and never opened or downloaded the file to have ready for the vet to review. I had to plead with her to look in spam folders etc.Next, she is seen by the vet and all that goes well. Vet seems appropriately concerned about the tumor that doesn't look good and getting proper dose for managing her disease and says they will urgently contact me back after reviewing new and old data provided by the previous vet. All these tests and this appointment cost several hundred.I received the new dosage information in an email but NEVER did they address the tumor any further even after I made a few more calls over a period of months to see what step to take following their tests.I just wound up returning my girl to the previous vet and once her Cushing's was stable, they operated to remove and biopsy. It was cancer.So, no I didn't return to Carter vet after that because the cancer could have metastasized from the negligence, but because they were the vet who recently prescribed the dose of medicine she is taking successfully for her Cushing's disease, I list them as the contact when I order it. They declined my order two weeks ago and when I tried again this week. So, I called their office and they said I need to wait for two weeks to come in (at the extra urgent care price of $125) and NO they will not even allow her to get approved for a temporary 2 week supply of the medication she needs to take twice a day to keep her from going into adrenal shock until then.When I suggested that seems needlessly cruel, they said it's not life threatening. If it's not a big deal, why have I been paying $200 a month for this medicine? Come on. I have heard of dogs in the group going blind, having seizures, becoming incontinent, and losing use of their back legs. Some of these irreversible damage.Also, then she tried to say I waited last minute. No ma'am, I have been trying to order with no reason provided for why the order didn't go through. Jeanie says they talked to me several times that she was due an annual exam in December, but this is completely false. When I asked her to take my number down, she said she had it. I asked "what number do you have?" She proceeded to tell me my phone number, they actually have a typo and it's wrong. Jeanie is unorganized, rude, and if you let her know you must write a review because this is unacceptable to be this extreme level of disorganized, unapologetic putting the animals at risk, she will accuse you of making threats and then hang up on you.
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February 2024 by Sarah W.
I can't warn strongly enough to avoid this place until they hire new, more organized and compassionate office staff. Why? A lot went wrong here. My dog was brought in over a year ago after a tumor growing large swiftly on the side of her head was diagnosed as cancer. She also had been recently diagnosed with Cushing's disease and some kind folks in a Cushing's group advised I should get a second opinion on her high dosage due to new studies at UC Davis. After a few weeks, my appointment date arrived and the woman at the front said they never received a file packet from her other vet. Turns out they did get the email and never opened or downloaded the file to have ready for the vet to review. I had to plead with her to look in spam folders etc. Next, she is seen by the vet and all that goes well. Vet seems appropriately concerned about both the cancerous tumor and getting proper dose for managing her disease and says they will urgently contact me back after reviewing new and old data provided by the previous vet. The tests for this appointment cost me over $750 not even including medication. I received the dosage information in an email but NEVER did they address the cancer any further even after I made a few more calls over a period of months to see what step to take following their tests. I just ended up returning my girl to the previous vet, that originally diagnosed her and operated on the tumor. No I didn't return to Carter vet after that because I wondered if the cancer could have metastasized from negligence. Because I had paid a lot and they were the vet who most recently prescribed the dose of medicine she is taking successfully for her Cushing's disease, I list them as the contact when I order it. They declined my recent refill on the prescription order two weeks ago and when I tried again this week. I called their office and they said I need to wait for two weeks to come in (at the extra urgent care price of $125, BTW) and NO they will not even allow her to get approved for a temporary two week supply of the medication she needs to take twice a day to keep her from going into adrenal shock until then. When I suggested that seems needlessly cruel, they said it's not life threatening. If it's not a big deal, why have I been paying $200 a month for this medicine? Come on. I have heard of dogs in the group going blind, having seizures, becoming incontinent, and losing use of their back legs. Some of these irreversible damage. Also, then she tried to say I waited last minute. No ma'am, I have been trying to order with no reason provided for why the order didn't go through. Jeanie says they talked to me several times that she was due an annual exam in December, but this is completely false. When I asked her to take my number down, she said she had it. I asked "what number do you have?" She proceeded to tell me my phone number, and sure enough they actually have a typo and it's wrong. Jeanie is unorganized, rude, and if you let her know you must write a review because this is unacceptable to be this extreme level of disorganized, unapologetic putting the animals at risk, she will accuse you of making threats and then hang up on you.
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January 2024 by Rob Lowe
Had appointment for my cats as we just moved here. We arrived on time, but sat waiting in the lobby for 45 minutes. When rhey finally took Lizzie and Gulliver in they took them to separate rooms from me. Never had that at any vet. Vet came back and said they were fine, but they couldn't assess Gulliver as he hissed at them and wouldn't come out. He has never hissed at ANYONE in his three years. Either the doctor or his assistant must have mishandled him. I easily got Gulliver out. The assistant forcefully grabbed his neck and the vet gave him a vaccination. There was no assessment at all. I don't even know what they did for Lizzie as I wasn't there. These people were so afraid of a gentle cat that it was shocking. They didn't weigh him or touch him, yet i was charged for a wellness and health exam.I will never go to this assembly line veterinary place again. It's all about money. They didn't care about my cats at all.
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January 2024 by Hilary Wagner
I’m so very grateful to have found this veterinary practice here in the desert, where finding a vet accepting new patients is a challenge. The people that own, run and manage this clinic are top of line, high caliber, well educated helpful individuals creating a practice of healing and benovolence for our animals.It’s well managed; from phone calls ahead of time to confirm appointments to how well they treat you when you walk in the door.It’s clean, easy to find and centrally located in the Coachella Valley making it easy to navigate from La Quinta or Palm Springs.It’s also fairly priced, and it feels like they really care about you and your animal.My dog has had the best care from Dr Homec, I’ll be eternally grateful to his expertise and guidance for my dog Harry who was diagnosed with a mast cell tumour last year, and still here doing fantastic.We had come from another vet who surgically removed the initial tumour and he was in bad shape pain wise and wound wise. Within three weeks of twice weekly wound changes and pain management, Harry was and still is cheerful and happy again. Doctor also had some magic injections he put around Harry’s wound so they’d heal better. Pretty graphic wound-doc said it was a really bad one. Knarly in fact.
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January 2024 by Francene F.
We had to say goodbye to our precious dog last week. Dr. Homec, Jeanne, and the entire staff showed amazing kindness and compassion.
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January 2024 by Hilary Jane C.
I wouldn't go anywhere else after bringing my animals here. They are not owned by VCA, so there's no laundry list of line items you need to veto when deciding care for your dog, they get straight to what your animal needs and and are extremely fair, reasonable, and adequately priced. Trust is a huge factor in seeking care for your pet, and I trust the staff here to have my pet's best interest at heart.
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December 2023 by b K
Absolutely love and trust this hospital and staff. They are affordable and caring and down right wonderful
