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March 2024 by hayward hillbillies
Even though it gets crowded the line moves along efficiently. The employees have a lot of Hustle.
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December 2023 by AORIKER3249
Website offers 930am vaccine appt. Store front sign says they open at 9am. Pharmacy sign says 10am. Get your effin act together. Worst pharmacy in the bay.
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November 2023 by Theresa S.
Spoke with Jorge pharmacy tech. Super nice, helpful and knowledgeable. Jorge literally saved the day by going above and beyond and helped me tremendously especially what transpired the day before, (a mess) with the previous employees that wasn't so helpful. He literally cleaned up their mess and did an amazing job. Hats off to Jorge.
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September 2023 by christie g.
Walgreens in Castro Valley is atrocious. We @were automatically switched to Walgreens after Rite Aid closed. I knew it would be a nightmare but I wanted to be wrong so badly. Nope! It is a big, fat, dumpster fire. It is a mess and there's nothing customers can do about it, other than leave. I could break down the mistakes and needless irritation that I experienced but, honestly, Every. Single. Thing. is bad. I have been delayed getting my medication for days due to their incompetence. Not just once! I'm not exaggerating, I've had prescriptions there 4 times and all 4 times the online pharmacy app has been wrong, calling the store to be put on hold never shorter than 20 minutes only to be cut off & getting transferred several times to be on hold again for a ridiculous amount of time. I have to keep asking my Dr. to give them a second authorization on my meds that don't require an authorization. They ask really invasive questions. I am really pissed at what happened tonight!! This morning my Dr. notified me that she authorized a refill for me. I get a text from Walgreens saying they received it & it would be ready at 3 p.m.I knew that was a joke so, I get a text saying they are running behind & an hour or so later, I get one saying that it's being filled. A couple of hours later I check the status using the app & I have vanished!! No record or mention of the prescription they were supposedly filling & no record of me!!!! They don't recognize my phone number!?!?! Then I get a text saying that something went wrong & for me to call in the morning. I am sorry for the long rant! I am frustrated & once again, no medication. Avoid CV Walgreens at all cost!!!
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September 2023 by John C.
I go to this Walgreens pharmacy because it is closest to my home. The pharmacy service has taken a nose dive in the last few years. Every time I am there, a new inexperienced person is at the counter waiting on customers. Instead of saying that they don't know why prescriptions aren't ready they are quick to say it is the doctors office and I should call my physician to make sure my prescription is sent for refill. This is constantly happening now and more recently, the girl at the counter told me they were out of my diabetes medication when I could clearly see it in the refrigerator. When I questioned her, she told me the pharmacist told her it was not my prescription. I found that to be an outright lie because she stood in front of me the whole transaction not once talking to the pharmacist. I will be taking my business and my dollars elsewhere.
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September 2023 by Samantha H.
I go here because it's closest to my work. I start and end shift on weird hours. But tell me me why this place never has my prescription ready? I get if there's an issue, but give me a call or come back to it & resolve it if it's a fill too early... communicate. After working in an outpatient pharmacy myself, I can say, they do poorly on problem resolution. And in healthcare, that's not a great thing. The manager will also say she can't fill prescriptions or do things based on Walgreens policy and not your health or the state/federal law. They will also interrogate you on your prescription per Walgreens policy (apparently) even if you've been to the same pharmacy for months. A question I get every month is why i am Picking up here if my address is in San Francisco? .. well mam... I still work in Castro valley... like I've told you and your staff every month for years now? I've worked in Castro valley for over seven years and used this pharmacy for almost just as long. At one point I did transfer the script and honestly I was so happy because the one in Sf actually had my scripts ready, called me on problems, and had high communication skills... but now my living situation changed and I'm back to this one as a primary. Today the pharmacy clerk didn't even allow me to put in my Walgreens reward number in for points. It popped up on my screen and I tried to enter my number's and the man cleared it... then said I wouldn't get points even though I've worked at Walgreens too. Sighs. So annoying. I just took my prescription and walked out. I really hate leaving negative comments but maybe the feedback will help them improve. I'm always stressed out going to and am continually disappoint by this pharmacy. It sucks ... but I need to come here because it's the biggest pharmacy in the area and will be the most likely to have my prescription when my doctor orders it.
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September 2023 by Victoria Buchanan
9/15/23 On hold for 52 minutes, after they picked up, they said the insulin is not ready yet. I order a refill on 9/11/23. I asked them to explain why it was not filled. Then conversation was:- Have patience, we are busy.- I am trying to be patient.-Try harder!And they hang up on me...
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June 2023 by James C.
Sales suck now. I used to come here for everything. Now it's make up remover wipes and laundry detergent only. I will not return here even though it's convenient, Laiea needs better customer service skills.
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April 2023 by Sadig A.
Just your normal Walgreens store with all your basic essentials for day to day living. It's a clean store in a nice plaza which also offers multiple eateries, cafes, and Ross. Would recommend :)
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March 2023 by Edwintidha N.
Ok first of all.... I called the pharmacy and was on hold for an hour... I get it it's busy... I didn't even make a comment or gave him an attitude when I was finally on the phone with someone... But why is the person helping me SO MF RUDE!! Like, just because you're busy and SOME people don't understand that... doesn't mean you can project your irritated attitude on me or EVERYONE... ESPECIALLY when I was PATIENTLY waiting for an HOUR to speak to someone...At the end he asked me if I needed anything else.. and before I can finish saying "No thank you" he hung up on me.... I could've been rude too for waiting an hour on the phone.... but no... I chose to be kind bc I'm sure he was stressed out.... Someone needs to give that pharmacy tech a break, some water, some food or some meds... something bc I did not deserve that horrible attitude... He and that service today DESERVED A ONE STAR REVIEW.... But they were having a shitty day... so I won't shit on them even more And I like this Walgreens bc it's so close to my houseMaybe pharmacy manager needs to have some kind of group bonding and empowerment training of some sort bc lack of compassion in healthcare no matter how you're day is going... is messed upYou should especially embrace and appreciate us patients/clients that are showing you kindness during your bad days. Just saying
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February 2023 by Julie G.
How come so many negative reviews? I thought the service was good. They had the items in stock that I wanted so I was happy. It is located in the shopping center with Ross. Walgreens is closer to the street side. Parking was ok. Not a large lot but was able to find a spot.
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December 2022 by Raycette Allen
This pharmacy is the worst...I have waited 30 minutes in line after getting emails and then... my prescriptions were not ready.. I hate this store... Technicians are usually cordial but slow... pharmacists ignore you. ?
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December 2022 by R Anderson
Slow slow slow. I had to change pharmacies to Rite Aid and CVS. I literally would wait in line 10 -15 minutes and never even see a clerk. Many of the customers don't know how to order or refill and take 5 minutes to understand that they need to call their doctor. Don't go to Walgreens.
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December 2022 by Raycette Aiien
This pharmacy is the worst...I have waited 30 minutes in line after getting emails and then... my prescriptions were not ready.. I hate this store... Technicians are usually cordial but slow... pharmacists ignore you. ?
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August 2022 by Nayoung Song
Pharmacists are not interested in patients at all. Poor customer service.