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March 2024 by Dora Chavez
I went in to get help on transferring my photos and apps after getting a new phone. I have several questions and they helped me with my account and come out with a new phone. They also took care of my aunt who needed accessories and possibly a new phone. Dhillon and Morgan were the amazing and professional employees. Will come again!
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March 2024 by Teresa Stoddard
Best store! They know what they are doing!
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February 2024 by Kaela Rivera
The online process is terrible. I was trying to switch to Verizon, get a new phone, and trade one in. I was on the phone for hours sorting this out over a couple days trying to figure out why my order was not processing for in-store pick up. I finally got fed up and went into the store. Dylan was very transparent, patient, knowledgeable, and helpful during this frustrating process. He did get everything sorted within an hour. Be aware that there is a $40 in store processing fee per line. Tech support line was also great.
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February 2024 by Ashley Ramos
Very helpful. Everyone help me out
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February 2024 by Carol Mahar
Dylan was so professional and friendly. He explained everything to me in terms I understood.
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February 2024 by Lucy Monroe
Always slow or understaffed…
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December 2023 by Simi Kulkarni
The salesperson Terrance Cooper was quick in his feet and did a great job.
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November 2023 by Ravindra Singh
Be careful they will charge a setup even if you request to setup yourself.I was in this store today to get a new phone. Once everything was done. I was told to pay the tax $164. I didn’t realized and paid the amount. Once I got the invoice it had a setup fee of $39.99. That I told her I would setup at home. I went back and asked Paola and she stated that we cannot wave the fee…My concern is she told me that I only have to pay the TAXES but she add the setup fee.I would not be upset if she would have told me about the fee.VERIZON Corporate should look into this. These stores are adding fees without customer consent.
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November 2023 by Cecilia Arevalo
Did an online order that was confirmed just waiting for email to pick up. Once I called the store regarding the status of my order a rep tried to lie and say that my order is on back order until December and that my order is just pending since they don’t have “any contact information”. Called customer service they said they have 9 devices in stock. Very frustrating I understand new lines give them more commissions but to go to that extent is just so unprofessional. In store rep also refused to let me speak with any manager or lead. I use to work for sprint I know how they play the sales game I thought Verizon was different. Might consider changing carriers now after this frustrating situation
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October 2023 by Nick Floyd
Paola was great and has great customer service
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October 2023 by Jessica M.
Paola is patient, knowledgeable, thorough, and helpful. She guided me through the recent promotion & upgrade, helped me navigate the transfer from my old device, and overall took great care of me. She found little ways to go above and beyond, such as helping me claim the case I really wanted. I also heard and witnessed her with several other clients demonstrate again & again her patience and expertise. I know our phones these days are basically mini PCs, so some of the questions wander into geeksquad territory, and she does her best to assist.
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September 2023 by Susan Ann
Customer service from the rep Perla Sanchez was excellent.
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July 2023 by Beany Callaway
Paola was an absolutely wonderful help and saved me when my phone went haywire on a day I reeeeally needed it, and she went above and beyond and spent hours with me! GREAT SERVICE!!!
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July 2023 by George Franklin
Sales rep was very friendly and engaging. She explained all steps that were being used to transfer information from an old phone to my new phone..
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July 2023 by Garry Dhatt
They close 30 minutes earlier . We called her and knocked on the door . But she ignored like nobody was there
