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December 2023 by Michele Markovich Antiques & Estate Liquidation
I cannot say enough about U & Iphone!! 10 stars across the board….. for Service, pricing of phone/iPad repairs, ability to do what Apple cannot or is willing to do.His share of product care/options is invaluable.Owner is kind, extremely knowledgeable, great at diagnostics, patient with a non techy!! Swift with ALL repairs—He is absolutely brilliant and if it can be done, HE CAN DO IT!I am a longtime customer after finding his shop in Hayward years ago by accident. Urgently in need of help, Apple said they could not repair the iphone speaker and I needed to “buy a new phone”. While he could make no guarantees, at a very, very reasonable cost, he made the necessary repairs and it worked perfectly for the entire lifetime of the phone (until it was stolen 6 yes, SIX years later!)After dropping my iPad numerous times, he totally reamed the entire case, reshaped it and replaced the screen. Again Apple, said “no can do”He “kindly” recommended a better protective case (not purchased there) to handle the drops!A sole proprietor shop, local in CV, he knows his stuff, providing stellar service, pricing and excellent diagnostic/repairs … patient and accommodating with questions.I asked him if I needed a new phone— have an old 8— his response, “no” — it is fine!!
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August 2023 by Tori T.
This guy damages your phone and then tries to avoid blame by accusing you. I went in for a cracked iPhone XR screen. He quoted me $95. I paid $104 total which included some unknown $5 fee he couldn't explain(???). He charged the phone after replacing the screen. I left with the phone working. The phone was dying and so I go to charge it...it doesn't charge. Nothing happens when I plug the cord into the phone. I call him about it. He tells me to bring it in. I bring it in, he tries charging it himself...nothing. Tells me to leave it, he needs more time with it. After 2-3 days, he doesn't call. SO...I call him. He tells me the phone is "no good". Man...I'm thinking WTF??? We're you ever going to call me? Sheeeesh. He broke it and didn't have the nerve to call me. Told me the same crap he told the other person on here.."it's the charging port, phone no good, better to buy a new one". THATS IT?!?! That's all you got to say??? You, in the process of changing my screen, damaged something that prevents me from charging my phone. I have another shop looking at it. Someone who's more experienced, reliable, and has good communication skills. BAD BUSINESS!!! I feel sorry for you, Mrs. Cuong X
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July 2023 by Ronnie K.
My IPhone who's problem was not charging was fixed by Mr. Cuong in less than 30 minutes. Highly recommendable!
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June 2023 by Kevin C.
Excellent job! Had my iPhone 8 battery replaced. The service was quick and competent.
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May 2023 by Keith L.
From cell phones to iPads computers the Gentleman that runs the store and does all of the repair services is absolutely the highest quality and best for our communities electronic repairs. Not only does he masterfully fix everything back to original functioning status his prices are the best! Thank you sir for your dedication to our community!!!!!
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April 2023 by J P.
I was in need of help repairing my iPhone and decided to give this place a try as it's a local Buisness and I prefer to do local Buisness when possible. Cuong was behind the counter and was able to immediately help me with my phone issues . Total time was 15 min !! The price point was excellent and my total experience was amazing. I would like to just let other people know he's out here and he does great work . If you need repairs on your phones, tablets , etc . Please consider giving Cuong a try !!! JP
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March 2023 by John D.
Oh Well it's my 4th time being here and this is one of the baddest worst experience ever. Consider yourself warned. On the 3rd time I was here it was January 2023 to get my IPhone 8 Plus Battery replace I was charge for $65.00 along with IPhone 8 for $50.00 total $123 plus tax. Then about 60 days later my iPhone 8 Plus starts shutting down on and off plus battery life is undetermined until it continues to shut off and on and battery not charging. So I bring it to U&I once more with Mr.Cuong I texted him and explain the issues I had the receipt with me. So he said he will take a look wait 30 Minutes so I waited. After 30 Minutes I return and the nightmare begins. Mr.Cuong Said Battery (IS NOT) the issue. The power port or charging port could be the problem or he said some circuit or chip might be be the problem if it is the circuit or chip he said forget it might as well get a new phone. But if the power port or charging port then it's $75.00 He then go on explaining about something ordering the parts something about 50% cost. He does not have the parts he need to order it. So therefore my iPhone 8 Plus is not fix and needed to return the next day to him to figure things out. He even offered me a use phone to buy from him. So I was so confused I needed my phone to work. I just had this feeling that Mr.Cuong is busting my balls jerking me around he maybe think I'm sort of stupid. After quick thinking I went to the other shop 5 minutes away called Phone Repair Pros. I told them the issues in about 10 minutes my iphone8 plus was up and working they told me the battery was damage they put temporary use battery so I could use my phone then the next day will be replaced with a new one. Paid $20.00 for it.
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February 2023 by Sonny Chavez
HIGH QUALITY SERVICE
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November 2022 by laurie l.
My iPhone completely blacked out and he fixed it in a couple of hours! Enuf said. Solid dude who knows his way around an iPhone and was decently priced! Thank you sooo much!
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October 2022 by BH Dryer Vent Duct Cleaning
Super fast high quality service.Dropped my iPhone and 15-20 minutes later it was ready. Very accommodating and nice!
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October 2022 by Animesh D.
Response to Business owner You are twisting facts. In your response you mentioned that 1) Its was the screen that was defective not your installation. But when I went you the second time you told me that you put the wrong screen and it didn't have few notches that XS screen has. 2) Regarding the cost. Your quote was $110 for OLED screen. I never asked for anything else. Here are the messages ==== Hi Animesh, iPhone XS screen repair is $95 or $110 depend on the type of screen you chose. 10/16/2022, 6:08 PM What are those 2 options? How much for the OEM OLED screen? 10/17/2022, 8:35 AM Cuong T. OEM OLED is $110 the option 2 ==== It would have been better if you had just apologized and promised to be more careful in future rather than trying to give lies and excuses.
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September 2022 by Seli K.
Used their service earlier today. iPhone 10s screen repair that was needed immediately. The rep was nice and did everything to expedite my order. Price was fair and affordable. I had my phone back in 15-20 minutes. Very happy with the service.
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August 2022 by Toby Galvan
Don't come here screen is starting to fail after getting it replaced a month ago. Employee said the screen was OLED but took it somewhere else and they said it was a standard LCD screen. Would not recommend.
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August 2022 by James H.
Unfortunately these types of small businesses are all competing on price. And of course location. I asked for a quote to repair my iPhone screen and power port, he was 20.00 less then next company, not to mention within walking distance of the homestead, so I gave him the bizz. He nailed it. On time and on point. I forgot to see if he does other devices like android. If he does, unless he's got a bunch of negative reviews regarding android, I wouldn't hesitate to take android phone to him.
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June 2022 by Robyn T.
Amazing customer service and VERY convenient! I requested a quote earlier that morning and had a response by that afternoon to repair my iPhone screen. Took it in and it was fixed with 20 minutes! Thank you for your fast and friendly service! Highly recommend!
