-
February 2024 by rodger Rodger
Safeway allows rampant theft. RAMPANT.They couldn't care less about the safety of their employees or their customers. We only shop there in desperation. Safeway is a pathetic joke and refuses to address the problem of theft. They then blame their employees for their losses. We've known some of them for over twenty years.We shop at Smart and Final,Grocery Outlet,and other stores. One of the employees I've known for ten years wasn't allowed to call the police even after a "cretin" threatened to cut their throats. They have to call corporate first. So, no. Do not patronize Safeway until they decide to protect their employees and their customers. I have no problem defending myself, my wife, or an employee. The only problem is I will get thrown in jail. We don't want to hurt anybodys feelings when they walk out of the store with a shopping cart full of products. Everything from hair care to stacks of steaks. We've seen it happen time after time. The best part? They park in the handicapped parking spot. It's a perfect place to block them in by the police. Since 99.9999% of the dirt bags don't have any insurance, current registration,a legitimate handicap placard, or license. The police can detain and search them. You need to call them. Safeway won't do it. So, don't shop there. I also know a number of San Ramon Police men and women. They will be there in three minutes if called. They have to be some of the finest officers I've ever met in my life. YOU HAVE TO CALL THEM IN ORDER FOR THEM TO HELP.Here's two photos of a Safeway employee on his phone while working at the self check out. Gosh, I hope he's not working toooo hard. He's also incredibly rude and snotty. This is at the San Ramon store. The poor little fellow!
-
February 2024 by Brian Bownds
Good selection, clean store. But, I hate when you have to become a member in order to get normal prices.
-
November 2023 by Chris Pagniello
Safeway has a good selection of food and has been around for a long time. My issue is price. If it isn't on a good sale, you are going to pay through the nose (a high price). Again, the selection is good the price is high.
-
October 2023 by Percy Cheung
Produce is sad and old looking. Butcher didn't know which items are on sale.
-
October 2023 by rosemarie cambitsis
Good selection and quality. The $5 Safeway is confusing on some items. Be careful that you pick the correct item. No customer service, you are on your own.
-
October 2023 by Andrea Hughes
I don't know what's going on but for some reason where there orange juice and milk is at half of the area is molded. Health hazard. I was going to get orange then I saw it and then I put it back. Told the manager in charge at the time and they said they was going to put a work order in for them to take out and clean up. He took pics of it. These stores have to do better because this is food and drinks that we are touching and putting inside our bodies
-
October 2023 by Linda Haley
The Safeway up the hill at the marketplace I went to the deli this morning to get some salami and stuff like that that's a Lonnie was horrible it was dark brown nasty wasn't good at all and the lady there thought it was okay I might know I'm not buying that that is gross and so I told the manager I will never go to that deli again
-
September 2023 by Farel Combs
Always been a great experience since I started shopping there in the early 90's. Continually stays relevant, clean, and has what I need. Their staff are always helpful and friendly! Great job in being consistent year after year Safeway! ?
-
July 2023 by David B
Only 2 checkers and I'm not exaggerating at least 20 people in each line. unacceptable!! The self checkout had at least 25 people in line.The staff is great but management needs to get there game on and have more staff for the check out. I live in Pleasanton and you don’t see this when I go to the Dublin store or Pleasanton store's If there's 2 or 3 people in line they open up more checks stands. I don't think I'll be coming back. I've been to this location in Castro Valley 4-5 times and they're always short handed.
-
July 2023 by A. “iRawrr” G.
The cashiers are slower than heck at this location. We all want to work at a leisure pace but during a Holiday weekend, that's not really a good idea.....
-
June 2023 by W P
I wish I can't get this location 10 stores.I am in love with this location. It's very neat extremely cleand it's huge almost like a warehouse size Safeway. The customer service is absolutely remarkable. I love love this Safeway location and we'll shop there from now on.
-
May 2023 by JJ MB
Refused to let me buy alcohol, even though I brought me European passport. “You need a California ID”??
-
May 2023 by Family of Pickers Reed Josephine (Auntiejoie and Unk)
Want to call channel 7 news. A staff member hit my car with almost thirty shopping carts. Because my car is old already she placed a stigma and walked away when I was telling her what she did. I wrote letters to the headquarters and no response. I emailed the manager Justinn and no true response. The least they could have done is offer me some type of reward savings or even a gift card. I don’t want to report what happen cuz the car is old but no one seems to care at all. I don’t get it. Btw the person who hit my car her name is Jamie
-
March 2023 by swissarmychainsaw Adams
Been coming here for ten years but I’m tired that they never have enough staff. ONE lane open. Always a wait.. worst grocery service in the area. My next guess is that it’s a bad place to work hence always under staffed.This is my last visit! Bye Felicia!
-
March 2023 by Gina-Dianne Flores
This store is always chaotic, with boxes and cases of product strewn down the aisles waiting to be put onto the shelves. The employees often seem like they're dragging, and unhappy. Not very good energy over there.