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April 2024 by Ruth O.
This Ross just lets in anybody. In the ten mins I was there, we saw 3 different dogs which barked and skittered around when they saw my service dog. Ross should not be allowing these poorly behaved dogs into the store especially because they're super annoying and it's not safe to have such behavior. Also, the store may be organized, but the racks are placed such that it is not disability accessible.
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March 2024 by Andrew K.
Super mean worker there was a loud beeping noise in the shoes and he aproached me and my friends with a very sudden tone and said what heppend and when i replyed he ignored me and kept walking so me and my friends left to a different isle and he followed us and he made me feel uncomftorable so we left ross and im making this complant not because im angry because its for the safety of people to definently not shop at the castro valley ross. And for his behavior they should get not even 1 star.
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February 2024 by M. Kimball
Lots of items. Clean.
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January 2024 by Kathleen A.
Decent Ross location that seems a little smaller than most spots. They have the usual departments- men's, women's, kids, housewares, etc. Security is always really nice as are the other employees. They usually do not have a lot of checkers so the line can be a little long. If you are looking for every day items at a decent price, you should be able to find them at this store. My husband can usually find some decent sports gear to rep our local teams.
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January 2024 by Josué Estrada
Everyone there is so rude !!
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January 2024 by Ronald Pummer
Great prices
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December 2023 by Lex J.
Ross is a huge migraine. Sure they have some good stuff if you really look but is it worth it?? Employees there are incompetent. Some can't even speak english and they mess with your cart when you are in the changing room! Not to mention they got robbed as I was shopping in there and had the audacity to act suspicious of ME after they let the robbers (literally) walk out. I was purchasing over $100 worth of items!! Insanity. No wonder those type of people work at a store like Ross. One of the workers named Martha is an old woman who can't speak a word of English and messed with the items in my cart. Besides that she is severely incompetent, rude and should be fired. Ross Castro valley is a dirty mess and people will keep making it a mess if the workers don't clean up their attitude. Also the clothes are all in the wrong sections and sizes so it ends up being a total hassle to be in there.
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December 2023 by Jayh Bone
Poor service selection is just so dwindled out y'all should get better
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November 2023 by Charlita Hoskins
I have been piecing my living room together so as far as decor goes i love shopping here. Sometimes items will be marked down due to small damages but i love a good price! It is a hit or a miss. You might even have to dig
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September 2023 by vannie
09-19-2023 @ 5:30 pmRoss permits people aged 56 and older to redeem a 10% discount on their purchases every Tuesday. Last Thursday, I made purchases and forgot that I was eligible for the 10% discount; so I returned today to the Castro Valley location to redeem the items I had purchased. I walked up to a cashier employee (at the time was wearing a red top with jeans and multiple ear piercings), to ask for her assistance. After addressing my request kindly, she insisted that I had to have the physical items with me to redeem the 10% discount on the purchased items. I then explained to her that some items did not have a price tag that I could have ripped off to bring with me today, therefore, to my knowledge she would have only had to input the SKU numbers of price tags that are not present. After 5 minutes of explaining without having done anything since I entered the store, she finally called her manager to address the concern.Keep in mind, that it is only recently that I became eligible for the 10% discount at Ross, so I am still learning the policies and rules. When the manager took over the cashier, I explained to her about wanting to redeem the discount and hoped she could proceed with my request. However, she did not and rudely repeated herself by saying she could not fulfill this request because the items were not physically present. Just when I was about to reiterate the purpose of bringing in the price tags, another employee named Estefani (a picture of her name tag below) rudely interrupted our conversation by saying, “If she’s going to be rude, don’t help her.”By the end, the manager had followed through with my request, inputted the SKU numbers back into the computer, and redid the transaction so I could redeem the 10% discount, I thanked the manager for her patience and assistance. From this overall experience, all I ever wanted was to redeem my recent purchase with the 10% discount privilege. I had no intention of causing drama or complications for the employees. It was the employee’s inappropriate attitude towards me that made me feel unwelcomed, especially from Estefani. She did not help resolve the situation and instead tried to cause more trouble by stating what she had said. I hope for regular/future customers who decide to shop at the Castro Valley location to be aware of the staff’s professionalism.
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September 2023 by Dawn Solano
It's a okay Ross as far as clothing goes. If you're a really big Ross shopper like I am, you'll notice that depending on what city you shop there, depends on the type of clothing that they carry it's all about the demographics.
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July 2023 by Pam Garcia
The store was short of help. Not very clean inside. Looking for an unexpensive watch. They were in the glass case. Took 15mintue to get help. Online stated they had watches . That wasn't the true. No watches under $90.00 they only had 3 watches. Ridiculous
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July 2023 by will hill II
Busy store with good stuff. Stuff that you my not find at "your" local neighborhood Ross.
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July 2023 by Vishal Patel
This Ross has good prices and very well stocked shelves. Definitely one of my favorite stores to shop. Staff are friendly!
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July 2023 by J K
The store was well organized and not dusty ... yay!!! ... I usually have to wear a face mask, but none was needed on this trip. Coming to this store is always an adventure ... I came for 1 item and left with five amazing finds. Be ready to rummage for items ... take your time, and you will find what you are looking for or better.
