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October 2024 by Daniel N. Reynoso
Receptionist issues. Can’t actually connect with a human. You call and nobody ever picks up. It’s kinda shocking. Doctors are good, but something is wrong with administration
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August 2024 by Tone Lopez
My experience at Redwood Animal Hospital was very good, Dr. George was very thorough on examining my dog I would highly recommend this veterinarian hospital to those looking for good animal care.
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July 2024 by Meg
This place is a blessing ? We needed to get our new girl bunny (Cake Pop) spayed at 3 1/2 years old. Rebecca (not sure if I'm spelling that right) was so intelligent about rabbits ( I've noticed that other animal hospitals are not). She also made us feel much less anxious about the surgery.
They called us after her bloodwork was done to let us know it wasn't a "high risk" procedure. They also called right after the surgery to let us know it went well. They were great about letting us know the cost before the surgery. We had the opportunity to meet Dr. Rugg, who was absolutely amazing. Also, the front desk receptionist was extremely kind.
To me, it's very important to find a veterinary hospital that is not only extremely knowledgeable about what they're doing but also offer kindness. This place is definitely the BEST veterinary location I've ever visited.
I am extremely grateful to Dr. Rugg and Rebecca for taking great care of Cake Pop and giving such a wonderful experience!
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May 2024 by James Loopstra
Great people, very caring
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March 2024 by Flyin Solo
The Front Desk office staff are rude. When you call them they put you on a 20 minute hold. When they finally pick up they barely let you get a word in. I wasn’t even able to describe my pets problem before the secretary cut me off and said we’re booked through the next 2 months. The conversation continued in a similar tone where she repeatedly cut me off and refused to offer any solutions. When I did bring my pet in for our scheduled appointment I was forced to wait for nearly an hour to be seen. No apology was issued for the delay. The Doctor who owns this clinic should really consider hiring customer oriented staff instead of these DMV wait-room workers. If you’re looking for a great vet, Companion Animal Hospital is amazing. It’s just down the street. We will be moving all of our pets over there.
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March 2024 by Ria Harris
I really like this facility. They do a fantastic job if you have a reactive or aggressive dog and really help make the appointment go as smooth as possible.
Facility is very clean and exam rooms are a decent size. Dr. Dimov is so honest and kind, he’s one of those vets that truly cares for your animals.
Front desk ladies are very nice especially Jesse. Whenever I call and end up speaking to Jennet (Think that’s her name) she always seems to have an attitude over the phone. ??
Other then one of the receptionist, I am so happy I bring my dogs here.
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March 2024 by J H
I'm honestly not sure where to even start with this review as my list of cons far outweigh my list of pros. This vet and especially their receptionist should truly be ashamed of themselves for the way they treat their customers.
-For starters, their receptionist should absolutely NOT be working there. There has never been a single time where I have called or went into the vet where I did not witness the receptionist either be rude to me or another customer. Her unprofessional, condescending tone and utter lack of care and compassion really makes me question how or why she is even in this field of work. I've witnessed her vent to ME and bash customers after getting off the phone with them.
-They have double booked me and canceled on me SEVERAL times and never once did they apologize for the inconvenience. Instead, they just give you more attitude. I once rushed all the way from SF to get my cat to his appointment just to get there and they had already gone home for the day - no call or apology was ever made. In fact, it was never even acknowledged. I also had a very ill cat that needed surgery and they relentlessly tried to reschedule her yet AGAIN, until I finally stood my ground for my cat who they didnt seem to be the slightest concerned about.
- They will remind you ONE week prior to their vaccines expiring, knowing that their appointment backlog is longer than that... so they refused to give my cat his bi-monthly medication because he had to have his wellness check first. Very unorganized.
-I have had prescription orders get cancelled on me from Chewy because they just did not respond to me or Chewy with the approval paperwork.
All this to say, this has been the worst vet experience I've had and I'm ashamed that I've even stuck around this long to continue to deal with this vet. They really need to reevaluate their business and why they do what they do. It has been such a frustrating and disheartening experience. I wouldn't recommend this vet to anyone.
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March 2024 by Margarita Kitova
Dr. Georgi Dimov offers exceptional veterinary care. His expertise is matched by genuine compassion for animals and their owners.
Dr. Dimov goes above and beyond in his approach, combining precision in treatment with clear communication and empathy.
I drive three hours back and forth to his office so my dog would receive top-notch care, and I have peace of mind knowing my pup is in capable and caring hands.
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March 2024 by Kristen Sinch
I've gone back & forth whether to write this review, but ultimately realize I would like to have this information when choosing a vet. This happened in 2022. My 4 year old cat needed dental extractions & sadly passed away in their care after the surgery was completed, so while I won't speculate what happened for liability reasons, I will say the aftermath felt uncaring & about getting paid. They still charged me a good portion of the cost & on top of that the cremation fees. Needless to say, we immediately switched our pets to a new vet.
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January 2024 by Jamal H
Terrible Experience at Redwood Animal HospitalRating: (1/5 stars)I recently had an extremely disappointing and frustrating experience at Redwood Animal Hospital. I would strongly advise against taking your beloved furry friend to this place due to their complete lack of professionalism and care. Here's why I had such a terrible time:1. Unfriendly Vet assistant: The receptionists were incredibly sweet and nice. They welcomed me and helped me check in. I loved their up beat attitude and just a bubbly vibe. They were amazing ! 10/10 to the hiring staff for finding gems like them. The vet assistant thought was another story. Rebekah they lacked empathy and made me feel unwelcome from the moment I walked in. Their brusque attitude did not create a pleasant atmosphere for both pets and owners seeking help. They were just not fit in my opinion to be a vet assistant and shouldn't work in the vet place if their attitude was going to be so sour ! Honey needed some crystals to help calm her energy because they needed it.2. Incompetent Veterinarians: The veterinarian at Redwood lacked the necessary skills and knowledge to properly diagnose and treat my pet. Their lackadaisical approach resulted in misguided treatment plans and unnecessary expenses. It seemed as though they were simply going through the motions without genuinely caring for the well-being of the animals in their care.3. Long Waiting Times: Despite having an appointment, I had to endure an absurdly long waiting time. I understand that emergencies happen, but it was clear that Redwood Vet overbooked their schedule, leading to unacceptably long delays. This lack of respect for their clients' time only added to the frustration and discomfort of both the pets and their owners. I've been waiting weeks for this appointment because they've been booked and this was my appointment ??4. Dirty and Unsanitary Conditions: The clinic appeared poorly maintained and lacked proper sanitation. The waiting area was unkempt, with unpleasant odors lingering in the air. I observed minimal efforts in maintaining cleanliness, which is exceedingly important when it comes to animal health and well-being.5. Expensive and Unjustified Fees: Redwood vet charged exorbitant fees for subpar services. Not only did I receive below-average care, but I also ended up paying a significant amount of money for it. The inflated prices were completely unjustified considering the quality of service provided.In conclusion, I had an abysmal experience at Redwood Animal Hospital. The staff was rude, the veterinarians lacked expertise, the wait times were excessive, the environment was unsanitary, and the fees were unjustifiably high. I strongly urge you to avoid this place if you truly care for the well-being of your pets. There are far better options available in the area where your furry companions will be treated with the care and respect they deserve. Maybe I just need to stop looking in these areas for vet places because ciao they aren't it.
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December 2023 by Candace Brooks
Called them at 6:30 don't call that late.. they left me on hold until 7pm when they closed and just hung up on me didn't even care I waited and was like hello when I heard them click me off of being on hold.
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November 2023 by swthme
The doctors are good but I hate calling to their office or interacting with their receptionists, because one of the receptionists is very very rude.I was very polite and stayed very patient over the phone m. All I wanted is a vet appointment for my dog. This receptionist is very irritated and was upset that many people are calling, it’s holiday season, no appointments are available and told me to go find another vet etc.. I’m fine to search for vet care at another place if she politely says there are no appointments. She doesn’t have to be rude at customers. I did nothing to upset her.I don’t understand how the management doesn’t notice her behavior. They respond to the reviews. Hope they see this review and addresses the problem they have.Can’t they provide good customer service at the front desk? It is not hard to be nice to people.Due to this terrible receptionist, I’m giving them 3 stars.
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November 2023 by Eu
Good service. They took my dog immediately and helped her
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October 2023 by Patricia Rivera
Love it!!!
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October 2023 by BigPappa Dad Gutierrez
They are awesome. Great place to take your pet for care.
