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October 2023 by P D.
Our pup always leaves super happy and clean! Love this place bc they're super communicative and loving worth the doggos that come in.
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October 2023 by Jennifer P.
I will never go back and do not recommend this place. I had a 4:00 appointment for my cat and received a text at 4:11 that she was ready. Granted we arrived 10 minutes early but for the price you pay you should receive premium service. She was rushed through the process and didn't receive the service we paid for. Management was not helpful when I called and complained.
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October 2023 by T P.
I've had my fur babies going to the groomers for over 20 years! I'm so grateful to have found Pawsitive Karma!! They never cage your baby and it doesn't take all day for the cut (like the place up the street from them). Nothing but love and smiles from all the staff and happy dogs coming and going. Which is honestly the best sign! Thank you Pawsitive Karma you always make my little guy happy!
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October 2023 by Katrina G.
My husband and I get our dog's green tripe supply here! Always friendly staff, and Marilyn went out of her way to give us a kidney friendly recipe for our boy. We are so thankful for her help, thank you!
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October 2023 by Ana Mascarenas
I have always loved Pawsitive Karma for all my pups! They do an excellent job with bathing and cuts! Sometimes it is hard to get an appt because they are so popular.
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September 2023 by Vanessa T.
I am a first time client & had my Pomeranian groomed her for the first time yesterday. We recently moved back to the Hayward/CV area so finding a groomer nearby was needed. I was impressed by the reviews, checked out their pictures of Poms, I liked how I saw a picture of a pom with a top view that was still very fluffy after a visit. I know a lot of people like the "boo cut" but my size and shape pom isn't suiting for the boo cut, plus that's a very short cut which I've read isn't good for their fur. I have very mixed feelings with this place, I was happy to be able to call on a Monday and get an appt for the next day, the woman who booked the appointment was also very pleasant. Upon entering I was a couple minutes before our appointment and was greeted by our groomer Neysa who was ready to go. Having a pom, we like to keep her fluffy and full & I told Neysa I mainly wanted to have her sanitary area cleaned up, along with her face to be rounded out. We went over her body and I said I didn't want her shaved or short. She was pulling up the fur length on her back and neck area to ask about the body length, which I stated not much off just a trim & that I still wanted to keep her fluffy. She said ok to all of what we went over & that she would be ready in about 1 hour to an hour and 15. I left feeling confident that everything would be as discussed upon my return. My Pom was ready in the time communicated, so when I came to pick her up, I was disappointed in the over all result. All of her fluff was mostly gone... The woman at the register asked me how I liked her cut, I let her know it was much shorter than expected. She said they used the longest attachment that they have, which confused me as I didn't think that was going to needed for what was discussed. I asked if they used hand scissors at all, which she said yes, just depends on the area they are going to use it on. I paid $90 for the cut & left $20 in Neysa's tip jar. But I just didn't feel happy upon returning home. I called back & let them know I felt like I needed to provide the overall feedback bc I just didn't understand where the miscommunication was. The woman I was speaking to let me know she was the manager and that they're happy to accept customer feedback & but had long winded answers to my concerns. She stated that when I said I wanted a "trim" that wasn't the correct wording I should've used the term "cleanup" which would've been the more correct term. When I explained that we went over the body length also, she said there wasn't anything they could do fix it at this point (which of course I know, what's done is done we have to wait for the growth) but they would let the groomer know. I felt like she had more rebuttals during our conversation rather an understanding but at the end of the day for me, I just wanted to make sure my dissatisfaction was heard. She said it would be noted and if I chose to come back they would keep it in mind, but because they keep their appointments to an hour or hour and 15, there's no hand scissoring done as the receptionist had told me, so she apologized saying the receptionist was mistaken but that made me feel as if there's no point to returning. Ultimately, there was no solution for us. The haircut overall I think would've been acceptable to someone who wanted this type of cut, but I just don't understand how my requests were either completely ignored or misunderstood. We will probably have to wait 2-3 months for my Pom to get her fluff back again so we'll see where we take her next, I didn't feel like my return business is wanted at this point. I just wish I felt more valued in my first visit here.
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August 2023 by Sue S
They did an amazing job on our Poppy!
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May 2023 by Bunnaz B.
The business reached out with a whole-hearted apology & explanation. Situations arise & communication is key to resolution.
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February 2023 by Monica S.
I'm a first time client, the staff was kind, and I scheduled my dog for a haircut. I liked that they worked with her right after I dropped her off at 2pm, she was ready at 3:10, when I got her, her hair was cut shorter than I expected, and she came out a bit uneven in certain areas (I don't mind too much because she had some matting going on and her hair grows pretty fast) but overall their service was pretty good. I suggest you be specific with your needs when you bring your pet. They took care of my dog very well, their entrance has a gate after you open their door which was great. I did get nervous when I noticed they had other dogs roaming their front work space, I didn't see any crates, they told me on phone that they don't crate the pets but my dog is super friendly with other dogs, however I got worried that other dogs might not be as friendly. Just something to keep in mind. But my dog came out super happy, they have complementary treats as well, and give you a cute invoice reporting all that has been done with your pet which is super appreciated. The only thing I disliked was my dogs hair cut lol but I would totally consider coming back here if my regular groomer is booked out!
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November 2022 by Rudy R.
For nearly ten years, they have done baths, haircuts and nail trimmings for all my pets and I loved their work. It was always difficult to get an appointment and getting someone on the phone is almost impossible, but I still liked their work. Prices go up sure and I continued to support them because they are a small business. Their prices now are outrageous though. They know they can price gouge because they work in an affluent area. But $150 for a haircut/nail trim/bath for my 15 yr old cat is outrageous! That's less than an hours work, for more than you pay for a massage! They didn't even tell me their prices went up $40 in three months time! I will never take any of my pets to Pawsitive Karma again.
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October 2022 by Kiya P
Their prices have gone up, but they do a good job. My pup has been prancing around since he got his haircut.
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October 2022 by Nancy Fraze
At out dog's 8/15 grooming, she was razor burned on her v*lva; it was extremely painful for her to urinate that day and the following day. This resulted in an urgent care appointment ($338.16 bill for examination and two prescriptions). She had to wear a cone and receive topical medication for irritation and oral pain medication for the remainder of the week in order to get back to regular urination without pain. She literally stayed curled up at my feet or on my lap for three days because she was in such pain and so miserable. Food, play, and walks were out of the question.She has been groomed for years and no groomer has ever razored her v*lva and burned it.We emailed the vendor to notify them and received no response.
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September 2022 by Carolyn Street
8/22/22 Update - it's now $95 for grooming my elderly dog and they get booked up. I'm a regular now booking months in advance. They do cats' nails as walk-ins.Pre-pandemic: Four stars instead of five because I can beat the price (I usually use a cheaper groomer), but this place is convenient, dependable, and has never caused us any problems. They charged about $70 to groom my poodle/bichon frise dog and can usually get him in in 2 days. For a sanitary cut it's only $5 and they can do it as a walk-in, which is a relief when my regular groomer is not available. I was able to add on nail care ($15) and gland expressing (I forgot price) to my dog's walk-in appt which held me over until my less-expensive groomer could get to my dog. They keep our info on file even though they are only my secondary groomer, and are pleasant and professional, with a cute pet shop too.
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August 2022 by Ginger B.
Ugh! Their crazy shifting hours combined with supply chain challenges are making this an u reliable location to buy Rawr food. Now they are only open M-Th from 10-6. Some of us have jobs.... Hoping this is just a temporary summer thing and we get wither Friday or Saturday back.
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May 2022 by Charisse F.
Nice place with a lot of variety for pet supplies. Just can't get through on the phone (no machine and it sounds like the wrong number when you call) to speak to them and it'd be nice if they were open on the weekends.
