-
March 2024 by Phil A.
I came in here for some windshield wiper blades. As I started to look up the size I needed, a lady who worked there offered to look them up for me on her hand held pad. I only needed one, and the cheaper ones were not an option, so I got the Bosch brand. The place was pretty much empty, so the whole thing was only a few minutes, at least it seemed like that. Located in a small shopping center on Castro Valley Boulevard!!
-
March 2024 by Molly H.
Lauren is amazing ! She came and completely helped me replace my headlights on a 2007 Prius. It was pretty tricky and she stayed until everything was completely resolved. I wasn't expecting so much help and it really made my day. Thanks Lauren
-
February 2024 by Sterling Large
Joe who works at night really goes above and beyond. He not only took time to help a rookie like me replace the headlight he also showed me why the one I picked was incorrect. Need more like him!
-
February 2024 by Kathleen A.
Nice local store with great customer service. I came in a little panicked because my transmission light was on. I was able to get some immediate help reading the code for the problem and then I got a confidence boost and was told how easy the part would be to change on my own. Their help saved me a large mechanic bill and I was able to quickly take care of the problem with the part they had in stock. I really appreciated the help! They also have a good stock of windshield wipers so I always know I can grab a pair during the rainy season. This place rocks and I will always come back any time I need a part or some troubleshooting help.
-
January 2024 by Daniel R.
Even though the staff was busy, the person helping me was friendly and helpful! I can back within a couple of minutes since I needed to purchase a crescent-wrench for quick repair on my Harley. The same person who helped me earlier, reminded me that they have tools to lend for a quick repair. This lady was on her A game, I was able to replace my mirror without having to purchase another tool. The only reason I didn't give 5 stars is that parking was scarce. I had to park a little over 200 feet away.
-
January 2024 by Daniel Jones
I needed a replacement windshield wiper. Staff was alert and competent. I was in and out quickly.
-
January 2024 by Martha García
We stop by looking for something to clean my car windshield, it was a raining evening and Elian was very helpful he helped us solve it. Thanks O'Reilly for having great employees.
-
December 2023 by Charles Howard
Excellent service by Scott...ask the questions...Scott has the answers. See
-
December 2023 by Enrique Caba
They will charge you 15% just in case you don’t wanna tip. they force the tip on you
-
November 2023 by Mark Cahill
Fast service, thanks
-
November 2023 by Tae Nguyen
Need auto stuff? The place is very typical of any other store. Easy to find parking and has what you need.
-
October 2023 by Gary G-mail
Mixed review. Sometimes good sometimes not
-
August 2023 by Danh P.
I came in to get a car battery replacement as well as a key fob battery replacement. I received really great service. Both employees that I interacted with were very helpful and really spent to help me out
-
August 2023 by Daffy S.
The battery died on my keyless entry fob and I couldn't start the car. I was near O'Reilly Auto Parts in Castro Valley, so I went in to see if they had batteries. It was fairly busy and the store manager served me. He opened the fob, inserted the new battery, and sent me on my way in less than five minutes. Great, friendly service!
-
August 2023 by Mary Ann A.
I decently moved into they area and started buy items at this particular auto part store. Everyone has been incredibly helpful. So far everything i've bought with them has been great. I had recently had to have my ac processor in my nissan replaced....part was good. Also, just today, I need a new battery installed, and they told me to come in and they would install it for me. Joe came and installed the new battery and was very pleasant to talk with. What you need to do is call a head of time to check for parts and/or to see if they have enough staff to handle what you need. So far so good. Much better than the O'Reilly's in Union City on Decoto.....they have idiots that work there, can't even change wipers correctly! Happy that at least this auto part store has good customer service....maybe just make sure you get the right people to help with your needs.
