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November 2023 by Katie E.
While I am not wild about the inside of the store (it seems perpetually understaffed and I'm not wild about their selection, that's why 1 star off) I love their pharmacy. The first thing I did while moving to Castro Valley was lose an important bottle of medication, mostly full. I went to my new pharmacy (I was already an unwilling customer of CVS, so I figured I'd just use the Castro Valley CVS) and it was amazing. I asked them if there was any way they could sell me a few tablets to hold me until I could find the bottle, instead they called my insurance, explained that I lost the bottle, and got authorization to fill a new one for me, then had it ready for me in 10 minutes.That was a year ago. I take a lot of meds, many of them controlled substances. I've called and dropped in so many times the pharmacist (who is responsive, caring, very busy, and very good at his job) knows me by name, and other staff, especially in the drive thru, know me on sight. I'm there for meds about once a week, usually picking up multiple bottles. That's a lot of opportunities for things to go wrong, but it's either something they immediately fixed, or something completely out of their control. The pharmacist even called my insurance and figured out why they denied one of my meds when even the prescribing doctor couldn't get that information.This is not just the best CVS pharmacy I've ever been to, it's the best pharmacy I've worked with ever!Hint: it can be a wait, but the drive thru is where I've gotten the best help. Or calling them. They have long hold times, but that's because they actually help, and that takes time.
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November 2023 by George H.
They will fill your prescriptions without your knowledge, then when it IS time to refill and you do so the meds are on "hold". I have auto refill marked "no" and still this happens. I try to use their website but that's all messed up.If you need refills it is best to call them and let them know which ones.I'm changing health plans next year; maybe I'll be able to use Walgreens or Safeway.
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November 2023 by Steven O.
Every time I come here they only have one checker. And there's like fifteen people in line. Today november seventeenth. Three people behind the checkout counter one was a manager and then there was one more who was the only one checking people out. I stood in line when all I wanted was a 1/2. A gallon of milk for almost twelve minutes.I wish this were the only time this has happened. But you would think that after so many times people standing in line and the manager is standing they are looking at you. They would get a clue and have them open up another checkstand.Or train the checker that's working a little better. This may sound like a rant. But in all honesty I really didn't want to post this. But really getting tired of having to wait to check out. Incidentally I was only the third person left in with about ten people behind me. I'm only giving one star review this time because this is an ongoing problem. At least one other person could have logged on to their register. Instead of just staring at us
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October 2023 by Chris L.
This store does not honor coupons. I've been there twice recently where they denied my coupons. The first time I had a coupon for Schick razors and they denied it. I showed them the coupon and the terms and they still denied it. So I went to the one in Hayward and they honored the coupon. Tonight I had a coupon for $4 off any purchase and I got moisturizing oil and I saw the cashier bypass all my coupons. I asked her if I had any to use and she quickly said no. Don't bother going to this CVS for anything outside of a prescription or medicine. Everything else they don't really care about customer service.
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September 2023 by Sarah T.
Danh the pharmacist is awesome. He totally understands billing and insurance stuff-- and we've presented with a wide range of billing and prescription complexities. He is always friendly and quick and smart. Also all the vaccines we had here were done well, from all the staff. Other staff are friendly and the rest of the store is what I expect from cvs.
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September 2023 by Brandy B.
This location is cool, but the rockstar is Roxy in the pharmacy.. she is the dopest person ever!! I hope this location treats her right !!! If Roxy leaves we riot lol I only come here bc of her! Her service is 10/10 her personality is x1,000 love her mucho!
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August 2023 by Sae B.
Just switched all my meds to Amazon pharmacy. Customer service here sucks and this one older, skinny brunette lady with glasses that work the pickup line is the worst! EVERYTIME i go she is just expressionless and can't answer any questions at all. SHe literally can just retrieve meds and hand them to u. Reading all these reviews, i'm pretty sure they are referring to the same lady. Snarky and apathetic to the point of rudeness if that's possible. If i don't give a shit about my job and am just waiting for retirement had a face....it would be hers.
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June 2023 by RS D.
Hey, once in a great while these people do something right, but usually dealing with them is just one hassle after another. God forbid that you sign up for a vaccination appointment and get in a car accident and therefore miss the appointment! EVERY SINGLE TIME you call about your prescriptions, that recording is going to tell you that your prescription for that missed vaccine is ready, and they're going to haunt you with that FOREVER. They will NOT let you forget it, and even the pharmacist told me they do this in purpose! DUDE, I got in a CAR ACCIDENT! I'M SO SORRY I MISSED THE APPOINTMENT DUE TO MY CAR GETTING TOTALED, but now it's like I have a felony record with the CVS Cops who are going to remind me of that for YEARS--or at least until I can't take it anymore or maybe just go to Walgreens to get my prescriptions filled. Hey, that's not a bad idea!
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May 2023 by Laurie S.
I am beginning to have a love/hate relationship with this location. My feeling is always dependent on the employee I get to help me. We've been filling my son's prescriptions here for quite a while and usually things are smooth sailing. Recently, one of his medications has been on back order. Phi, the pharmacy manager was very helpful in locating more of his medications at other CVS locations and helping us arrange getting the prescriptions transferred over and ordered so we can just pick up. Of course, every now and then there is going to be a snag. I was getting close to the end of the medication that had already been supplied, so I called a week before I would be out, and Phi did her magic and called the doctor for us. Somewhere in the exchange, it seems our doctor sent the prescription to the wrong CVS pharmacy. I didn't realize until I had one day left. So I called and unfortunately, I got Bethanny on the phone. She was not helpful at all, and did not even let me finish asking my questions before she answered. It had been a week, so before calling my doctor, I wanted to see if she could make sure that the location Phi had found the medication supply at still had them, but she never let me finish my sentence and kept interrupting me telling me it wasn't their problem, that they did all they could do and I had to call my doctor. I asked to speak with the pharmacy manager and she put me on indefinite hold. Finally, I gave up and called around to other closer pharmacies and found his medication at another pharmacy (not a CVS) and called my doctor and had the prescription sent over and we were good.Yesterday, I went in to pick up another prescription and was so glad to see Roxanne working! She is always super nice and always goes above and beyond. It's because of her, Phi and Dan that I keep coming back here and why I still give them 4 stars. These three would make it a five star review but, unfortunately this was not the first go around with Bethanny so it's a 4.
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April 2023 by Kim A.
I have been a loyal CVS customer for years. Even moved to this one when we moved from across the bay. But today was ridiculous. My daughter has a bacterial infection and needs antibiotics today. We came here straight from the doctor. Because we came two min past closing they would not open the gate. When I asked about other pharmacies she just replied "I dont know about other pharmacies" and kind of snarky. She could have been at least more apologetic or nicer rather than a snarky reply when it's painfully obvious my daughter needs the medicine. And who closes at 6pm on Sat when dr offices see patents ip until 5pm. They probably won't read this but to the cvs pharmacy workers on 4/15/23 afternoon... how about a little kindness when you are telling a parent of a young kid that she has to deal with another night with an infection.
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December 2022 by filly b.
Yucky cashier-licking fingers & using her mouth to open her bag of peanuts while touching each if my things, then charged me for a bag I didn't want & she didn't ask me for, and then got surly when I wasn't interested in all the deals on offer. Yuck-I hope she wasn't sick or contagious. She did let me know about her bad back & could I help her with stuff-which I did. I was afraid to ask for my dime back. The other people in the store were nice. The store is clean & had what I wanted.
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October 2022 by Christian F.
Great service! I got both of my vaccines here and they treat us with kindness and respect! Although, the bathrooms are closed. Overall its a great little cvs on Castro Valley BVLD!
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September 2022 by Denise T.
Made an appt for a flu shot & answered all the questions about my health insurance. I show up for the shot and the pharmacist tells me they are not accepting my health insurance & the cost is $90!! What BS & terrible customer service after advertising "free" flu shots (with insurance), which is a lie as well, not even with insurance. I made it clear my time is as valuable as his.
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July 2022 by Jim D.
I visited Walgreens today at 5:35 PM to pick up a needed prescription medication called in to the pharmacy 3 days ago. Having verified it was ready by telephone and learning they close at 6:09 PM now, I hustled out of work for Walgreens. Upon arrival I found the drive through closed and 5 people in line to get their meds. Upon approaching the line , an employee identified herself as the manager "Rosa " advised me the pharmacy was closed and I must come back another time. Well Rosa, you can only treat me like that once. I am transferring all my prescription meds to your competition and highly recommending my family, friends, and church brethren do the same.
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July 2022 by Ianet Dalida
Pharmacist very helpful and they have great customer service