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January 2024 by David A.
This is my Walgreens! The pharmacy has always filled my prescriptions promptly and correctly. I'm alerted by text, email and phone when order is ready. I find this very helpful. Inside Lines and drive up can be long waits at times but I think it's unprepared customers. I've always experienced courteous staff. The store itself is always stocked and I find what's needed. I'm happy to have them in my town. Thank You Walgreens staff. I know it must be a challenging job handling the variety and volume of folks that flow thru your store.
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January 2024 by Kathleen A.
This location has most things you need for home- including groceries, gifts and prescriptions. It can be hit or miss sometimes with the snack stock. They must be a popular spot for snacks! Customer service is always friendly but sometimes they only have one checker available which can slow things down. They are working hard but probably need a little more staff at popular times. They usually have a nice selection of greeting cards which is nice because they are open later than most places in the village.they also have a good selection of nail polish. I like to check out all of the colors and see what might be a good color for the month. I have not used it in a while but they do have photo printing on site. They also have a drive through for the pharmacy which is also convenient for those days you just do not want to go inside.
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December 2023 by Daniel P.
Incompetent pharmacist (Triet?). Told over the phone no cost for a vaccination with my insurance card but turns out to be a bunch of b.s. Whatever they tell you, do not believe them unless they put it in writing. Bunch of liars here.
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December 2023 by Allie P.
Dropping off film to be developed. This store has more products on shelves I was looking for than CVS down the street. Cash back rewards is deceiving. I came here to use the coupon I had received yesterday for $5 off but cannot use it until NEXT time because they SCAN first and then you can use it. Spent $25 today on feminine products - one type. It's expensive to be a woman. Update from my check-in post above, haha... I had dropped off film a while back - I believe it was in October. One roll of black and white film and a disposable camera. One came back when it was expected to be ready by while the other took a while longer. I actually am not sure if the film was there, just hidden from the area not looking too organized and the first employee I had spoken to in November was just not looking hard enough or if it really didn't arrive until Dec? The guy who helped me in locating my film, his name is Sal. Sal showed really great customer service. He made the experience pleasant and he went above and beyond what any of the other staff I had spoken to on the other two previous visits had performed for me. He called the photo center where the film gets sent to be developed to try to track down what happened or where it may be. He told me he would give me a ring later or could ship it to me free of cost because of the long due date. I had gone back to my car and later received a call from him saying he had located my envelope! I was astonished at how quickly he had took the initiative in locating it after just being there. Of course, I had gone in and picked it up, it was really nice knowing I wouldn't have a pack of pics floating around that I may have later forgotten about over time. Thanks, Sal!! On a different note, I wish they carried those little disposable toothbrushes that have the minty thing in them and the rubber pick at the end. These are great for on-the-go / not at home type of things when you want to brush your teeth. I think they're by Oral-B. I usually have gotten them from Target.
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November 2023 by Theresa S.
Spoke with Jorge pharmacy tech. Super nice, helpful and knowledgeable. Jorge literally saved the day by going above and beyond and helped me tremendously especially what transpired the day before, (a mess) with the previous employees that wasn't so helpful. He literally cleaned up their mess and did an amazing job. Hats off to Jorge.
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April 2023 by Sadig A.
Just your normal Walgreens store with all your basic essentials for day to day living. It's a clean store in a nice plaza which also offers multiple eateries, cafes, and Ross. Would recommend :)
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March 2023 by Edwintidha N.
Ok first of all.... I called the pharmacy and was on hold for an hour... I get it it's busy... I didn't even make a comment or gave him an attitude when I was finally on the phone with someone... But why is the person helping me SO MF RUDE!! Like, just because you're busy and SOME people don't understand that... doesn't mean you can project your irritated attitude on me or EVERYONE... ESPECIALLY when I was PATIENTLY waiting for an HOUR to speak to someone...At the end he asked me if I needed anything else.. and before I can finish saying "No thank you" he hung up on me.... I could've been rude too for waiting an hour on the phone.... but no... I chose to be kind bc I'm sure he was stressed out.... Someone needs to give that pharmacy tech a break, some water, some food or some meds... something bc I did not deserve that horrible attitude... He and that service today DESERVED A ONE STAR REVIEW.... But they were having a shitty day... so I won't s*** on them even more And I like this Walgreens bc it's so close to my houseMaybe pharmacy manager needs to have some kind of group bonding and empowerment training of some sort bc lack of compassion in healthcare no matter how you're day is going... is messed upYou should especially embrace and appreciate us patients/clients that are showing you kindness during your bad days. Just saying
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March 2023 by Dianedutra 1.
I would put a no star, but that is not available!! The Walgreens Castro Valley Pharmacy is the worst!! They overcharged me for my prescription and will not resolve the issue!! They keep telling me to call someone else, or go down to the store to resolve it and then the store pharmacy says to call someone else!! I have been using Walgreens Pharmacy for years, but not any longer!!
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March 2023 by J S.
Horrible parking in a dangerous lot. A line that takes FOREVER. Also, they consider women as property who shouldn't have control of their own bodies. RiteAid is 100 times better.
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February 2023 by Julie G.
How come so many negative reviews? I thought the service was good. They had the items in stock that I wanted so I was happy. It is located in the shopping center with Ross. Walgreens is closer to the street side. Parking was ok. Not a large lot but was able to find a spot.
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January 2023 by Cameron D.
I went to the pharmacy to pick up my fathers medication. For some reason the insurance information was having trouble popping up. I was accused of fraud by a pharmacy tech named Jaspreet. He is obviously a racist and hates his life: he ruined a great day. I will never shop here again and Will be contacting corporate about this individual and his manager who allowed it to take place. Cameron DeMiguel
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January 2023 by Olivia M.
The pharmacist, John, was a royal QUEEN. So condescending and mean!!!!! I must have followed after the worst customers because he treated me awful. Get a life John!!
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December 2022 by Jaymee C.
Worst phone system ever for the pharmacy. Don't even bother to call because you will be on hold for over 1.5 hrs and still waiting.
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August 2022 by Mary M.
It's unfortunate that the pharmacy closes at 6. On top of that the workers in that department are rude and unprofessional. The lady working on my order practically announced to everyone there what medication I was waiting on. When I inquired about some allergy medicine she acted like she didn't know what it was. She clearly wanted me out of there. The tone of her voice sounds irritated. The rest of the crew talk sh*t about the other customers that are waiting on the side. Please train the staff to be friendlier because someone that's sick like me sometimes can't make it to another Walgreens to pick up my things. I'm already sick, the last thing I need is to be treated like trash.
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June 2022 by Tiffany C.
I never thought I would be coming to Walgreens for my photo needs. In years past, I've had bad experiences with their photos being decent but not the best quality. But recently, the photo products have been great. Maybe the machine has been updated/upgraded. Ever since Costco no longer does in house photo, the quality of their pics has been horrible. There's no way to go in person to reject before payment if needed or to have them adjust to your liking the photo. I've recently been at Walgreens for their 8x10 and it came out so much better than Costco. The color is much more accurate. And, Walgreens often has a free 8x10 offer they email you from time to time. But more recently, I've tried their custom unframed canvases because I have done some acrylic paintings that I did not want to paint again so I can gift them to people. I am simply amazed by the quality of their work. It looks almost identical to the paintings. And the canvas quality is fabulous. It's a very sturdy wooden canvas box w a sturdy metal device for hanging. It is slightly larger than the size that is quoted. Absolutely worth every penny. And sometimes they also email you a code for 70% off on canvases. I appreciate that they allow u to redo the order if you are not satisfied with it. First time, came out a little blurry and staff suggested using a high quality camera as opposed to the phone. Had to come back the next day but was glad I did and they were right. I believe it's Edgar who helped me in the photo department to get my canvas right when I returned. He was so patient to help me and showed me the canvas the second time before securing it to the frame to make sure I was happy with it. It turned out great. I will be back for other canvases and possibly try other photo products. Also love how u can get the canvas on the same day! Super satisfied.
