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February 2024 by Nazeer Omar
Worst customer service everVery unprofessional Asian lady behind the counter
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February 2024 by José Duharte
Attention by appointment.
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January 2024 by Dave Sanchez
I've been with them ever since 1978. They treat me great always takes care of my issues.
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January 2024 by oliver lou
My favorite bank in cv
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November 2023 by Mrs. Z
Trash bank
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May 2023 by Jack Mroz
The customer service is the terrible. This financial institution should remove America in their name. I'm a American and you treated me like I was American tourist visiting France. You call your selves professional. Not even close.
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May 2023 by Prakhar Jaiswal
Very unprofessional. I had a notary appointment confirmed in advance but when I reached there they informed me that the notary person was on leave. They did not even call me or cancel the appointment. When I asked them to check if any other branches had available appointments, they refused to help me. As a platinum member, I expect better service.
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January 2023 by Kathy Bince
This place is a complete joke, much like the one in San Leandro. Do yourself a favor and bank elsewhere!!!
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November 2022 by Kevin
Horrible bank with absolutely no service. Never go here.
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October 2022 by Carlos S.
terrible service!!! Long a** line with 1 teller. And bank manager just walks around the branch doing absolutely Nothing!!!!
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September 2022 by Felipe Z.
This bank is the worst in Castro Valley. The tellers are rude and they move in slow-mo. And they have major attitudeproblem.
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August 2022 by imsure brat
Lines are long and tellers are slow. I'm not a Bank of America account holder but from time to time I attempt to go inside to cash a check which takes days if you don't want to wait in line.
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August 2022 by sammy z.
All of b of A is the same. Horribly slow lines, only 1 teller at 11:30am Saturday. System is always down. Worst bank ever !! Why would anyone bank at a B of A ? The staff walks super slow. There's over 16 people in line right now and that's actually a good line. If you are a customer here, expect 30 min wait each time you visit the teller. Have fun!
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July 2022 by Ryan Carlson
This place is hell on earth - I need to go inside a bank maybe once per year to get a cashier's check or take out piles of cash. Who are all these people who need to go inside and chat to the only teller they have while the line is completely endless?Please God, have them invent a teller-less solution for cashier's checks, fire all tellers and branch managers and make ATMs and online services provide us with all our banking needs.
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June 2022 by Mary H.
I received an email to come in to pick up documents. Website said open on Saturday. So did most signage on the door, except for one small sign saying Closed. Came back Monday, 1:45 pm. 20 people ahead of me in line, one clerk, and two officers busy in their closed offices. Plus a brazen person cut the line! Not happy!!!
