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September 2023 by Стефан Бро
Much easier than the marathon that must be run getting anything at Hone depot or Lowe’s. Sweet ginger haired hottie at the register ?.
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September 2023 by Sandra Clark
It's a great hardware store with a hometown feel. They know how to take care of their customers. Employees are very knowledgeable. Ask a question on how to do something, and they'll show you what you need and how to do itI'd rather shop here than any big box hardware store any day.Much love to all the people at Pete's Ace Hardware.
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September 2023 by Bobby J
great customer service and great service and friendly staff... wish I could remember the cashier who went above and beyond for this, me, customer, cell...the bulb was indeed RED!!! THANKS AGAIN ?
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August 2023 by Charlita Hoskins
Excellent customer service ??Everyone was so nice and helpful. Even if they don't have what you need they will look it for you and place an order! ?
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August 2023 by dee 5354
I need to do a small project for my kitchen sink and need a piece of tailpipe with threads.the first thing I did was going to home Depot but they refused to cut the size l needed for me, when I went to this store they had the same tailpipe with a lower price, the most important thing is that they are willing to help me to cut the pipe for me for free.its a big help for me and all the people working there is so friendly and helpful, I know where to go when I need any hardware next time, good job to all the people helping me today.
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August 2023 by Greg F.
This is the neighborhood hardware store you may remember from your youth - they have just about everything and the people with the right knowledge to help you get the right choice for your job.
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August 2023 by Charles C.
Pete's was our sixth stop of the day to find faucet cartridges. After a frustrating experience at other stores, Pete's was AMAZING! Louie asked if he could help us and BAM he knew exactly what we required. Found us the hot and cold cartridges in seconds. What amazing stroke of luck that we found Pete's. The store is very clean and organized. The cashiers were friendly and helpful. This will be our go to hardware store. Thank you Louie.
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July 2023 by Xjcreeper ..
Pete's Ace Hardware has excellent customer service and knows their products. Every time I need something for my home I go their first.Pete's has highly trained experts that will help you find the right product! Get you on your way home and back to repair. At time I've seem them get crazy busy. Just hang out and wait you turn. The knowledge transfer and assistance they provide will be worth it.Way better than going somewhere else, where the employees seem to always be moving away from you :)
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July 2023 by Dawn Aguilar
Needed some help with a toilet drain valve, and Rick assisted me. Rick should not be in customer service. He was rude, condescending, and seemed irritated that he had to help me. Then, the nest week, when I needed to return the item Rick recommended, the line was obnoxiously long. I was the 23rd person in line. This purchase/return will be the only time I come here. This store is the worst.
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July 2023 by Su J.
All the people I've encountered at Pete's are knowledgeable friendly and helpful. They stock hard to find items. There is always someone to help you with whatever you need. I prefer to shop at Pete's over Home Depot which is customer no service.I'm so happy to have such a great home improvement store in Castro valley. They can also recommend good people for small jobs as well.
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July 2023 by Paula L.
Pete's is my go to hardware store!It's where I go... Cuz they got the stuff, and know their stuff too, if you need advice... The exception is maybe except plants and nursery... Would love to see more of that. :) Really appreciate that they do lumber cuts for minimal fee. This is huge if you don't have the big power tools!
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July 2023 by Al Isola
Upon checking out an item at the check stand, I had forgotten to bring my $5 coupon that I get semimonthly. The cashier totally refused to except my explanation and wanted me to go back home and come back when I get it. Even the assistant managers refused and told me to go back home and bring back the coupon. Well, I'd left the item on the counter and went to True Value on Center Street and got the same item for a lot less. I'll be taking my business to True Value as Pete's Hardware Store doesn't value their customer..
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June 2023 by Animal S.
Have a lot to say. First and foremost, I f'ing hate that due to the realities of our world changing into online shipping, so many Ace's have closed down which leaves us with this being the only Ace Hardware for miles in the East Bay. Also, it's ideal to support small business and shop local to support my neighbors and community rather than the big box; Home Depot or Lowe's. It's a total win that this location happens to be really close to my house. On a positive note, they typically have what I need. Albeit overpriced, it's there. Again let me just really stress the fact that I would rather spend a little more and support a local small business then save a little money but keep feeding the mouths of the greedy big box places. But here's the thing, the staff there are not friendly. Like at all. Let me be clear, as a customer and an observer, it is obvious who they are unfriendly to. I've been in there enough times over the past 6 years where I'm able to see who they approach, how they approach. Who gets the eye contact and "hello" vs who does not. It's heartbreaking really. Which leads me to the reason I'm writing a review today. When I was in this week, I witnessed firsthand a grossly problematic conversation that was deeply racist and divisive from a staff member to a customer.Pause--- I understand we are in a political climate where ignorance and deep belief in the worst misinformation attracts and tickles the allowance of racism and bigotry within. White people have not lived in America feeling like they've done wrong and this truth is far too big a pill to swallow. I get it, but it isn't ok. Especially at a place of business. This is not your backyard barbecue where freedom of speech is allowed and supported. I also understand that if you work at a company unfamiliar or unwilling to provide staff with DEI training and education due to again the misinformation on what DEI means, you're losing opportunity for growth and to be a better human TO YOUR DIVERSE COSTUMERS. Truth is, the demographic that work here fit the average who are subject to wearing red hats, watching one dark and hateful political side of right wing television and get their news on old Facebook. It's sad. Look, the ability to understand the beauty and benefit OF ALL with DEI allows one to understand that differences is what makes us stronger.------- off the soapbox. Thank you Ultimately this place is unfriendly, give or take a couple of the ladies that work there who go above and beyond. Grateful for these bright, shining beacons of light in such a shi**y place. It seems as though unless you are a white man over 50 or a white person who looks like you just came off of working a job site, no one's going to respect you. No one's going to ask you how you're doing or if they can help you and it's deeply problematic.
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June 2023 by Alyse Delucchi
Always a great experience at Pete’s Ace Hardware. The staff is extremely courteous. They have always helped me locate what I need. Thank you to the staff at Pete’s Ace Hardware in Castro Valley.
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June 2023 by Brent Beadnell
Nice hardware store. Was busy when I walked in toward closing on a Sunday. Looked around and an employee asked if I needed help. Walked me over to the correct area for what I was looking for. I would recommend.
