JCPenney is a large department store offering apparel, home furnishings, and more. Customers find the store clean with well-displayed clothes and appreciate the wide variety and good prices. They note the good quality of products that last, providing good value. Shoppers enjoy the specific clothing brands, good deals, and coupons. The store is described as having everything you need in one big store, including eye glasses, a hair salon, and makeup. Customer service is consistently good, including for online pickup and return. Some feedback mentions a desire for more open registers at checkout.
