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October 2023 by Destinee M.
Terrible customer service, housekeeping does NOT clean the rooms, we are constantly taking our trash out ourselves. Housekeeping is lazy, does not like to mop rooms or change bedsheets. Found bed bugs staying here, Andy at the front desk has terrible customer service and I would advise if you pay here, do NOT pay in cash. They do not keep proper or accurate records of payments - especially cash. My family and I stayed here for the last two months, never had issues in the past aside from the occasional bed bugs (gross), issues with the plumbing, water leaks in the ceiling...it sounds pretty bad but the location was convenient for at that time. During our RECENT stay for these last two months, the manager allowed us to make payments for this hotel, then tries to claim a balance was owed DESPITE cross-checking their receipts with our bank statements. Not all payments were recorded on their end which resulted in a huge mess. The manager will lie and claim there's a boss above him so he can avoid backlash or have a scape goat to throw everything on, however, he is the main handler of the payments and I believe Andy is the actual owner - not just the manager.My dad went downstairs to speak with Andy today to pay for the upcoming week (November 1st-November 8th) he verbally agreed to collecting the payment for the 1st to the 8th which is $675.26. Instead, he charges my dad $601.60 for a "owed balance" that doesn't exist! Their records are inaccurate, all over the place, fraudulent to a certain degree and he does not take accountability whatsoever.Anyway, I'm pretty sure the cash payments were pocketed and when confronted, he had a nasty attitude (VERY hostile), continued to talk over me, advised that I call the police to investigate their shitty records (which is dumb), took forever to provide his "boss's number" and could not give me an accurate date of when this so-called balance was accumulated. When I asked him where this balance came from, he got upset and kept saying, "I don't know". He is a terrible manager and he does not treat paying customers appropriately. The reviews are 1.5 stars for a reason. Please do not stay here for more than a week, do not trust him to follow through with an agreement on payments, do NOT pay in cash and if you must, please have all receipts and make sure everything is recorded with accuracy. Terrible fucking hotel, will NEVER stay here again!!!
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October 2023 by N Williams
The Carson Inn is quite pleasant, with large, comfortable, spotlessly clean rooms, ample parking, and an attractive exterior. There aren’t many frills, although my king bed was very comfortable, and that’s the most important thing to me. And Mr Patel (from Zambia), the manager, is a gem. The hotel is also within walking distance of a number of reasonably priced, quality restaurants. A shout out to 808 Local Hawaiian Grill. So, all in all, it’s a very good place to stay, in a convenient location.
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October 2023 by Katie Saldivar
Pros: The room itself was clean, nice, central to LBC area and Santa Monica, near freeways, several spots to eat at nearby, room had fridge and microwave.Cons: The biggest negative thing about this room is the light that comes in the room at night while you are trying to sleep. I've included photos that I took at 3AM, to show how bright the room is at night. There are outside lights that come on at night, that kept the room bright. I had to buy eye masks at Target in order to get any rest the following/last night there. This is the biggest flaw that they need to fix- most travelers want to get their sleep and most prefer darkened rooms- no light.A couple other things to note:The on/off switch for the shower light is on the outside of the shower rather than it being in the shower area. And since the light switch was by the sink, it was often mistaken as the switch that turns off the sink light.The sink itself, when opening the faucet was very loud. So at night, you are waking up the others by using the faucet.Also, there is no mirror at the sink, so if you want to shave or apply makeup, you have to use the closet mirrors... not a great set up.There is no coffee pot in the room. And while they do have coffee in the lobby, it is instant coffee and not what everyone likes- this is not a huge deal but something to note if you are a coffee lover.Pillows: only 2 per bed while most hotels will provide 4 per bed, and not supportive enough.
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October 2023 by Steve Abeytia
The management was awsome. I will definitely be staying here again. Will also recommend to family and friends. We felt safe and comfortable.
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April 2023 by Ranjeet Chawla
The Manager Indian origin from Africa though was a gentleman. Gave us rooms. Room 217 lock was not ok. . Please repair it.I would stay again.Rooms: Clean and smelling nice. Nothing fancyNearby activities: We went to Hermosa beach for dinner. 20 mins drive
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April 2023 by harnish gondaliya
The rooms are nice and clean, it has microwave and mini fridge. I really liked the rooms for the price and the guy at the front desk was also friendly
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April 2023 by Huy Tran
Nicely renovated, upgrades make it not feel like a Motel at all. Definitely worth staying at.Rooms: Very clean and modernFood & drinks: 7-eleven nearby and tons of restaurants like Pho, Ramen, In-N-Out, Chick-fil-A, etc.
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April 2023 by David Burroughs
Hands down best hotel best best service-based management best everything all the way around great place recommended
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December 2022 by tom barber
Very good place, very clean. The manager there is friendly, helpful, and very professional.
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December 2022 by Christeen Bailey
We got"bumped" from our reservation booked through expedia and found out after traveling 12 hrs by car with a 5 month old and at 1:00 am. Everything nearby was sold out. We found the Cali Inn, which had availability. The room was huge, clean and quiet. They had a fridge and micro in the room. The staff was friendly. Would definitely recommend!
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December 2022 by Evon Beck
The guy working there I think the owner was very nice .that made the room nicer just because he was so cool to us. Alot of times you get a room for the night and for some reason the owners are rude to you. . But this guy was actually pleasant . He complimented our car and it's little things like that to me that matters. No breakfast no coffee in the rooms . Has ac and our room had a shower the size of a bathtub but it was actually like for a handicap person with a removable shower head. Let me specify the bath tub . It was shaped like a tub but no side on the bathtub so you can step right it and bars to hold onto but you couldn't roll a wheelchair into the shower the showerhead I guess you could use that tho. Anyways . No pool no hot tub . Ac worked. Parking is fine. Not very loud at night. I don't recall if they have jacuzzi rooms but it did have a closet with mirrored doors but the side of the bed if you like to watch or be watched in a full length mirror. ..in a bed ..bow chicka bowwaw. Lol .
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December 2022 by Mia Marie
My bed sheets were extremely dirty with smoking ash stains and brown streaks on the sheets like it’s never been washed!!They’re whole family have horrible attitudes & the owners wife is a total bitxh! I tried to bring to their attention that something came up missing from out of my room while the maids where cleaner and they tried to call me a liar saying she would never steal she doesn’t need to steal & ask me if I wanted them to call the police on me like WHAT?!?! HORRIBLE SERVICE AND Manners I wouldn’t recommend AT ALL!!!
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December 2022 by cs13
Regret booking here…the room is clean and a friendly staff that about it…it’s loud, whoever review this as a quiet must have their noise canceling headphone on, shower head kind of broken, bare min in room only come with 2 towels wth…., not even a coffee maker… outside hall floor panel rip out …. don’t recommend this to anyone especially those with family stay away.. 2 stars is generous…
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December 2022 by Itzel Alcala
Had problems trying to book a room on two occasions. The front desk guy is quite oblivious when it comes to getting a room. Tried to say that the I.D wasn’t matching yet , we’ve been there before and was told that he didn’t remember us being there before. When in fact he told us that we left a mess on the previous occasion when that was a lie just so he can keep the deposit money . On our second occasion he didn’t want to give us the deposit money back again after showing pictures of a clean room and pretty sure he overcharged us on purpose . Horrible customer service., do not recommend booking there because of the customer service .
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December 2022 by Devee Lea
Don't even stop there, they allow permanent stays there, ppl were sitting out in chairs like it was their front porch, towels are mixed matched, construction being done at 6am hammering away, vomit right in front of our door, black stuff coming out the ice machine. It was terrible! It's very far from the beach but claims to be minutes, I'll never ever go back there.
