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July 2024 by Jaz R.
Came in on my birthday to get a dress and had a great experience. They had a lot of LoveShackFancy, Vince, Staud bags, and other trending brands stocked. We were helped by the saleswoman who I presumed is the owner and she was lovely! Will definitely be back during our next trip to Carmel.
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April 2024 by Bp Casey
Wouldn't shop here.
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April 2024 by Ashley D.
I almost did not stop here based on these old reviews...I'm assuming they took them to heart and changed the service because my experience was so great. I wish I could have stayed hours and bought the whole store. The designer denim selection is amazing and I loved seeing Mother, Velvet, Michael Stars and oh my gosh so much Frank & Eileen. Sara was so incredibly helpful and so knowledgeable about every style as well as some they didn't have. The dressing rooms are also nice and big which was great with my wild toddler. This is going to be my first stop next time I get to Carmel so I can spend some dedicated time just enjoying myself among beautiful clothes.
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April 2024 by Celeste C.
Walking in the store looked cute but upon entering me and my family, keep in mind are Hispanics, we were not greeted, we got weird stares from the staff, and overall felt uncomfortable being closely watched and followed by the staff. I took notice that me and my family were the only ones that were not greeted but they did greet and had offered to help other people who were as you can guess, white people, overall the clothes were very overpriced and the staff were racist and unprofessionally rude.
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December 2023 by Jasmine Wu
Such a cute boutique with all the girly girl brands. LoveShackFancy, Zimmermann, Alice and Olivia, etc. found here. Plus, the sales associates and customers here know what to do when you are shopping with a SO ;)
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November 2023 by Kaley N.
Great clothes, awful service. I am so disappointed, my parents rave about this store all the time. They spend a lot of money here and absolutely love the clothes, but today we had an awful experience with one of the women working there. She ran up to my father when he was curiously looking at the size pf a jacket on the mannequin and screamed at him in a very passive aggressive manner that "you cannot touch the mannequin". Honestly it was so rude that my father took a step back and mentioned to her "excuse me, that was a really rude way to say that to me". The woman took extreme offense to this, rudely responded by rolling her eyes and it was just so awkward and unnecessary. Another shopper in the store stopped my dad as she was leaving and agreed with him that this sales rep was unnecessarily rude for no reason. Totally get if you have a store policy, but the way it was enforced was totally disrespectful and frustrating when we proceeded to spend over $600 even after this encounter. Very disappointing....
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October 2023 by Tracy Owens
Very beautiful store! The staff were very welcoming and very helpful. Will def go back!
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October 2023 by Catherine Ferroni
Great store with beautiful selection. However, I’ll never go back. It was embarrassing how rude the sales women at this store were to me while I was trying to make a purchase. These women need a lesson on etiquette and sadly it seems like no one ever taught them “don’t judge a book by it’s cover”. I purchased something at the store because as a tourist, well I wanted something special from Carmel. I left the store feeling weird and uncomfortable. What successful business leaves customers feeling that way? Disgusting
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October 2023 by Tracy Cornett
Very beautiful store! The staff were very welcoming and very helpful. Will def go back!
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June 2023 by Catherine Mcswain
Wonderful boutique and great staff with excellent brands!
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April 2023 by Alexandra Dechon
Literally the worst customer service I’ve ever experienced in my life. Walked in and was looked up and down before the ladies working decided to not even acknowledge that my mother and I had walked in. If you are going to be a bit** at least try to hid it just a little. It’s funny how these ladies decide off one look who has money and is worth their time. There is another little boutique right down the street and I would recommend that place over here any day
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April 2023 by Adrian .E
Very rude!!
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March 2023 by Heather C.
Beautiful store and wonderful, friendly helpful staff! All the best brands and the girls there will make sure you're in style and everything fits perfect ! They won't upsell you into anything that doesn't look amazing on you! Go there , you won't be disappointed!
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September 2022 by Jessica W.
BEWARE this place does not offer refunds!!! Even within 24 hours!!! And they are deceptive in not letting the customer know this when they know the customer is unsure about the item. I go to Carmel about twice a year or so and have been to this store a couple times. This time I was looking at buying two shirts. One of the shirts was a size bigger than I usually go so I asked for my size but they didn't have it. I expressed concern that it might be too big even though it was cute so I was debating but was reminded by the sales rep it was the last one. So I bought it with plans to try it on for my husband later to see what he thought. My husband pointed out that it was too loose in the sleeves and when I bent over you could totally see the whole underneath of my bra (it was somewhat cropped). The very next day I went back to the store to return it, tags attached of course with the receipt and very tissue paper and bag they gave me. This was a different woman who was there who immediately said there are no refunds only store credit that it said it at the bottom of the receipt. So after you purchase the item that is when you see that it's non refundable??? She then said there was a little post-it on the back of her computer (to the side of where you check out) with a makeshift hand written tiny note that says no refunds that I'm suppose to see before checkout. My question is, if the saleswoman knew I was unsure about the size why did she not mention this no refund policy?? I've never returned anything here so had no idea. The woman I saw the next day was not polite and simply repeated over and over it is the owner's policy. I said I did not want a store credit because there was nothing else I wanted and don't live in the area but she still repeated the same thing. She took my number and said she would have the owner reach out. Several days later I get a call from the same person (not the owner) only to repeat the exact same thing. My problem is not the $200 wasted on a shirt but the clear deception in no visible signs throughout the store (You are suppose to read a tiny handwritten post it on the back of a person's personal computer off to the side of the desk???). It's actually California law that you have to clearly and visibly display this in the store if you don't offer refunds within 30 days. I pointed this out but the woman on the phone continued to just say it was their policy and kept talking over me in circles not letting me complete a sentance. So rude. Never going back and anyone considering going there please beware. **Also I notice they have some new items on the first few racks in the store but when I go back about every 6 months or so much of it is the same items from seasons ago at full price and limited sizes FYI. It's like the leftovers no one wanted. And they always try to push jeans on you even though you say repeatedly over and over again that you do not need any jeans. Very pushy here and at their other store Girl Boy Girl (however they are nicer at this store but I'm assuming the same deceptive policy).
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June 2022 by Andrea A.
Major envy! Paloosh is a lovely boutique located in the middle of all these wonderful shops in the town of Carmel. Now, for those of you who never been to Carmel, Carmel is a city where the extremely wealthy live. I always contemplate which is more expensive to live at; Carmel or Beverly Hills? They are almost at the same level. Anyways, Paloosh features the most adorable and drool worthy clothing ranging from gorgeous dresses to Gucci style jackets, the most adorable duffle bags (as pictured below) and so much more; think of the type of clothing that Elle wears in Legally Blond or Emily from the Netflix shows Emily in Paris which automatically makes you think- way too expensive and you are right. T shirts are in the $100 range and dresses, jackets, pants and skirts range around from $300 to $600 a piece; way too expensive in my opinion. It frustrates me because whenever my husband and I visit Carmel, I have to come here to admire the clothing or try on a few pieces with the torture of knowing I could never afford to buy anything. Lovely boutique but unfortunately, my wallet can't afford me to be so lavish.
