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March 2023 by TheSoulTransferProtocol *******
Last time I was there it was long ago in my youth 1990. I worked at Allegros at the south end of The Barnyard. I bought some rare Birks and great socks. The store has a warm feeling and in 1990 the staff were great as I remember. Hi Shara!!!!
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January 2023 by Christine w.
Just love your beautiful shoes! Bing R waited on me and she was very helpful, professional and friendly. I give you an A+++!
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September 2022 by Sandy B.
I am so impressed with Shoe Salesperson Lauren, that I am giddy! I called looking for a pair of shoes that had been discontinued. She was determined to find them for me! She called around to the other Hedi's locations and even researched where I might find them at different online stores! Low and behold there was a pair in my size hiding at their Alvarado Street store! I pick them up tomorrow or I would post the picture now! Lauren is an exemplary employee! She exudes the epitome of good old-fashioned customer service! I hope her superiors and owner of the business commend her on her outstanding loyalty to the business by doing them so proudly! A good employee like this is very hard to fine! I hope she serves as inspiration for other employees to do the same! Thanks again Lauren! Thanks again Hedis for carrying this Birckenstock Papillio shoe, which they are amazing quality! Your faithful customer Lourdes
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August 2022 by JxH
Thanks for the help with my shoe emergency! Very happy with the new pair
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August 2022 by Maria Torres
Excellent experience
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June 2022 by Eva Williams
Went by twice during operational hours to locked doors. Once, when the staff returned 10 minutes after their posted return time, was given attitude by this person when we inquired. Y’all know Amazon sells Birkenstocks too right? You’re service is legit all you’ve got.
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May 2022 by Chelsea P.
great selection of birkenstocks, and had the style and size i was looking for! the store was busy and only one person on staff, but the customer service was above and beyond wonderful.
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December 2021 by Ranjan P.
Super cute little shop, with way more than shoes--though I didn't need anything, I actually wanted shelter from the rain, but kudos to the store because of their waters, I actually tried out a pair of their patterned sneakers. They were oddly uncomfortable though to be honest, I think that's cuz my feet might be misshapen. The people there were helpful and apologetic when they got back from their lunch hour and found me waiting there.
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August 2021 by chad b.
Ash was extremely helpful and friendly to my wife and I. Great find with great high quality shoes and friendly staff.
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July 2021 by B S.
Want to give a shout out to Ash for his outstanding customer service! His knowledge and dedication to his trade shows. He goes above and beyond to make the customer happy. He is very professional!!!
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July 2021 by ed m.
Accompanied wife to look for a pair of comfortable walking shoes for her while visiting Carmel. She bought two pairs from Ash at Hedi's. I was very impressed with his knowledge of how shoes should fit and what my wife needed based on her feedback on how the shoes he brought out felt. Equally impressive was that he was trying to find the RIGHT shoes for her and not up-sell her on more expensive product that wouldn't fit as well. She walked out feeling she got the right shoes at a fair price. Thank you for your deep knowledge of the products and your excellent service Ash!
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July 2021 by Christine J.
We decided to visit Hedi's after my sister found out they sell Birkenstocks and they are great if you are suffering from (suspected) plantar fasciitis. The saleswoman was so kind and helpful. She spent lots of time with us starting by pulling all the shoes she thought would help. She was extremely knowledgeable. We ended up with two pairs of shoes--Birkenstocks & SAS. The SAS shoes helped right away and the Birkenstocks, no doubt, will soon (takes a few days to break them in). What a gem of a shoe store and, more importantly, a gem of a saleswoman! I am only sorry I forgot her name.
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June 2021 by Mike D.
Have been looking for a dressy pair of black shoes for a rehearsal dinner and have hit most shoe stores around the Carmel/Monterey area. The Hedi's in Del Monte center suggested the store in downtown Carmel as the selection is better. Ash was the sales person today and after trying so hard to find something that wasn't too high, too pointy, too uncomfortable, etc. that we almost decided to wait for the fall arrivals but.....Ash gave it one more try and came out with a very unique, comfortable, and fun Italian shoe/sandal that fit perfectly! It is a fairly expensive shoe but alas, it was half off as it was the only one left! He was so helpful and attentive and really was understanding of the kind of shoe I was looking for. His perseverance paid off and I left feeling not only happy with my purchase but appreciative for such a wonderful salesperson!
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March 2021 by Tarissa H.
I went in here with multiple foot problems and Ash was so helpful, kind, and knowledgeable. He brought out several shoes for me to try and wasn't pressuring in the least bit. I ended up purchasing one pair and wore them out of the store because they made my feet so happy. Thank you, Ash!
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November 2020 by Staci R.
I can't say enough good about this place. The selection is wonderful, pricing is fair, and the service is unmatched. Ash spent a solid hour with us helping my mother find shoes, she had many foot problems and he was lovely and patient. She found multiple pairs! :)
