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October 2023 by F. A. V.
Pharmacy never gives you a correct time. It is always hurry up and wait! They want you to stumble around this overpriced store and buy something! ???
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September 2023 by Google user
Pharmacy never gives you a correct time. It is always hurry up and wait! They want you to stumble around this overpriced store and buy something! ???
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May 2023 by David J.
Ethan the pharmacist was super helpful. He went out of his way to assist us. Even it was crowded and hectic she was very patient and helped us
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May 2023 by jim g.
Maybe the worst customer service on the Pennisula. Long lines always and the understaffed personnel are frazzled. Go anywhere else.
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May 2023 by Cheryl F.
Their pharmacy is the absolute worst I've ever encountered NO CUSTOMER SERVICE-I can't even begin to list the rude things they did! Stay away
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March 2023 by Angie S.
I went to pick up some medication that we had get from behind the pharmacy counter. The young lady that was helping us was kind. As I was checking out the Pharmacist came over to the young lady and started laying into her about a phone call that he had just received. I was still standing there waiting for my receipt. I felt so embarrassed for the young lady. I had to interrupt so that I could get my receipt. A manger should never belittle an employee like this pharmacist did in front of customers or other staff members.
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November 2022 by Terri Z.
cant give a no star they are horrible they deserve a no rating! got in line multiple times where line is designed only to find another going down some random isle to form a line! Really you know as well as me ppl need direction make them go to the right line! I have been verbally at attacked twice at this location due to the line! Well u lost my business I dont need such harassment to pick up a prescription! Contol your store seeing ppl cant control themselves!
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December 2021 by Ranjan P.
I have such a soft spot for drugstores, sundries, etc. We happened to be here at the Crossroads place and figured I'd pop in for eyeshadow, of all things. I've always found they have a better selection of things and more variety than their competitors. I don't understand why am the closures of CVS. But this location fit the bill--I bought a Revlon tattoo shadow; the service is about what you'd expect. The store I found to be unusually large and was forced to walk through more of a warehouse feel, but CVS is one of those places that has pretty much everything, e.g. though I didn't intend to buy them, I also walked out with eye drops and band aids!
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September 2021 by Jill L.
The lines for prescription pick up have gotten progressively worse over the past few months to where it's now a 25 minute wait minimum. It doesn't seem to matter what time of day - the lines are 10-15 people deep. There are plenty of other good pharmacies in the area. CVS has lost our business.
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September 2021 by Christopher D.
Atrocious. Always, without fail, a considerable wait for a script. Staff behind counter indifferent at best. They don't have any interest in their job or empathy for the customer given their concern with the wait. 6+ hours, from doctor order, and script still not filled. Numerous other previous examples regarding wait times, unavailable scripts without informing customer, etc. Unacceptable. This CVS needs new management. Failed franchise.
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February 2021 by Sabrina H.
CVS at the crossroads in Carmel California is the best everyone goes out of their way to help you especially the pharmacists
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February 2021 by Gordon E.
Service is terrible. Just terrible. Can not talk to anyone on the phone. No help online. Info on prescriptions
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March 2020 by Ivan C.
Uhh.. what can I say. This establishment is something. I've been living in the Peninsula for over 20 plus years and have never felt so racially profiled on my life. Me and my buddy came back from a hike in Big Sur and decided to pick up some beer before our isolation. Cashier asked for my ID. Cool. No issue there. Until..... he decided to want to double, triple, quadruple check it. Yes, sir. It's real. When I asked if there was an issue he just shrugged and looked at me like I was robbing the place. Anyways..... once he finally decided to run my ID. He did no such thing instead asked me my birth year. I had to repeat it a good three times before he finally got it. Huh.... okay detective you just spent a solid 5-8 minutes looking at my ID. Even brought out your glasses and looked at it like you found the treasure of Narnia. Obviously, good sir. It has my birth year... why you asking me? Then proceed to tell me it's the wrong date. Actually, no... you my good sir. Pretended to not hear me or what have you when I clearly told you 3 times. Even my friend was perplexed. So yeah. If you aren't of a certain ethnicity or color. Don't come here. Pretty damn pathetic seeing the times we are in to get this sort of issues. Also, not like I was buying 10 rolls of toilet paper but beer.... god good. This was roughly around 6:30ish. If management cares to know. Oh well. Will just be going across the shopping to safeway. Cool story.
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January 2020 by Susan S.
Today I called the Carmel CrossroadS CVS. What a terrible experience. I waited 23 minutes. Spoke to 6 different people. They all put me on hold. I was looking for one specific item. I didn't care which version as I've found there are many and I'd be happy with just someone telling me they had any Phillips Sonicare Air Flosser Ultra. What a joke customer service has become! 23 minutes, ridiculous!
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September 2019 by Andrea S.
I had a terrible experience today at this CVS Pharmacy. It's not the first time, but it was the worst time... They seem to be horribly understaffed. I spent my entire 30 minute lunch break in line (ENTIRE!) to finally be helped and the prescriptions that were supposed to be ready yesterday were not ready. I was picking up blood pressure meds for a friend. These are necessary medications!! When I asked why they were not ready I was told that other people "request to be bumped up on the list, causing others to be delayed." I'm Sorry? That's not how it works!! First in should be first filled!! This is just UNACCEPTABLE!! Get it together!! If I could give ZERO stars, I would!
