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January 2024 by Sonia F
My husband bought clothes worth over 400$. They assured him he could return since he's out of state. We returned the items, never got a refund or anything. Tried calling for weeks. I demand we get our refund!
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September 2023 by Lisa M
I tend to purchase James Perse clothing while traveling due to it’s practical and comfortable nature. I find that under packing allows for shopping at the destination. I found this comfortable, welcoming store and spent quite a bit of time looking around. Staff was friendly and informative. I found a fun collection of brands from which to choose and ended up selecting from their James Perse offerings. I was surprised to discover that this store is relatively new; it sure felt as if had been here in Carmel for years. I’ll certainly return when I next visit Carmel.Four years later:I stop by this store when visiting here annually. I usually find something for myself and a few pieces for my daughter because she is a smaller, more common, size. I find fun clothing that I don't see at stores near home and I'm pleased to be able to see and touch fabrics, avoiding the disappointment I've experienced when purchasing on line. I do not treasure being bombarded by overbearing sales staff and this place is comfortable, allowing me to explore while they answer questions regarding brand sizing. Among favorites items at this store are the Carbon brand tee shirts which, amazingly, are long enough for my 6'7" husband. Each visit we are able to purchase a couple new colors. The fabric is substantial and they wash well.
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August 2023 by Danny Johnson
Nice shop (nice area). Nice staff. 2 stars for prices and NO ONE ANSWERS THE PHONE... EVER. Have tried calling for WEEKS. Returns have to be FedEx unless you're local. Shop somewhere else or online after you get your size right.
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August 2023 by Andrew K
Expect a 30% markup from retail. Weird vibes from the white haired employee too. Blech.
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December 2022 by S B.
There isn't a lot of selection in Carmel so when a store has it, I'm happy to pay more because I understand rents are higher and less don't have to drive to get things.However the markups here are over the top. In some cases I've seen double retail. It doesn't help that staff is very smug about it. When I went to buy a $398 pullover and saw it was $480 there I just left it at the counter. I really don't mind spending on clothes but I like to work with stores that I can have a relationship with.
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October 2022 by Jeannie Psomas
Really nice, well curated clothing shop that specializes in modern West Coast style. Norm core, minimalist, and athleisure are their specialities
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October 2022 by Florence R.
I'm local and a long time Carmel resident. I've been in this store several times. Customer service has always been poor. They never acknowledge nor ask if you need any help. Today, October 6, 2022 I went in around 5:30ishpm. I was trying on an Alo Sherpa jacket, as I was returning one back, this older looking lady wearing a trucker-hat told me to zipper up the jacket. I was stunned at her attitude and instead of asking if I needed help she asked me to do her job?!!I rarely leave negative reviews because I believe everyone deserves a chance and negative reviews can impact a business. But after repeat poor customer service and after today's awful experience, it justifies leaving one. To the owner, please train your employees on treating your customers with kindness and respect.
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September 2022 by Elliott Malet
Was in store yesterday August 23 & the gentleman working showed us the area what we were looking for & left to his desk. No other customers in store. When we mentioned things were hanging too high for us to reach he still didn’t help. Will never shop there again!!
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August 2022 by Monica G.
I wish I could give no stars after what my daughter and I just experienced. We are locals, who asked the store to contact us after a pair of Jean shorts arrived. When we went to pick them up, after communication that they would be behind the counter, The salesman was rude, barely tried to help locate them, and said go look over there. It was very uncomfortable for me and my daughter. This man should not be in any customer service job.
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August 2022 by Melody C.
Stopped in here to purchase some ALO. Mind you I am 80% of the time dressed in ALO head to toe these days (since 2020). I am a devoted customer of ALO. I don't think Carbon California should carry this brand. Why? How about the lady working there was beyond rude. She asked if she could help me. Sure, I wanted to see if they had a jacket in xx small. I had just tried on the jacket in x small and just wanted to try on a xx small (if available) for comparison. Rude lady who was there by herself on Monday 8/2 says no. Ok fine. Then she proceeds to tell me that xx small is REALLY small. "It's so small, no one is that small." WOW. We are in 2022 lady - STOP with your BODY SHAMMING. It doesn't stop there - she continues to tell me that they don't order that size even though she knows that ALO carries it. She tells me they never would order that size BECAUSE NO ONE is that size. Well news flash lady- obviously some people are that size and ALO caters to them. If you are going to work at a clothing store just say " no sorry we don't carry that size here". Simple. No body shamming. No going into your own drama. Bad experience here. Out of principal I will just order the jacket or purchase at my local ALO store. Oh and as I was hanging up the jacket, she shouts across the store- " you need to zip up the front or it will fall off the hanger". No please, thank you or let me take care of that. Hahaha. Beyond rude cherry on top of rude body shamming.
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July 2022 by Janine M.
Be aware of shipping costs from this store. I was considering placing an online order for three bras that I cannot find anywhere else. When I got to shipping the cheapest option for three bras to be sent one state over from California to Arizona was over $72. When I dropped my order down to one bra it would have cost over $24. Needless to say, these ridiculous shipping fees - which are not transparent on the website - combined with the "store credit only" return policies led me ultimately to decide against placing an order with this company.
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July 2022 by Brandy L.
Visited the store on two different occasions and both times the staff did not acknowledge my presence. Not even a simple "hello, let me know if I can help with anything". I did end up making a purchase only bc my husband needed jeans. I will not be back.
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May 2022 by Jason W.
They have several good brands in this store but the staff are rude and not very forthcoming. I purchased a few items at their store and came back a day later to return the items and they only offer store credit with no explanation as to why they could not refund my credit card. I pointed out that they should notify customers of this before coming into the store and the response from the manager was, "Not a chance" as he smirked and walked off. It was incredibly rude! You can get all these brands online with better service, better return policies and certainly less attitude!
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February 2022 by Jennifer H.
We ordered a sweater top online 11.28.2021 to which we never received, nor did we receive any email stating the item was not available until we directly emailed the store in December. A clerk named Bobby finally responded to the email, telling us the item wasn't available after the fact, (it was a Christmas gift), at the beginning of January 2022. We requested a refund on 1.8.22. Here it is 2.7.22 and still no refund, no correspondence, nothing. This is horrible customer service and lack of follow-up up. I'll be sure to tell everyone I know in the Carmel area not to do any shopping at Carbon. They steal people's money.
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December 2021 by Michelle Hasri
Just stopped in today. They have a TON of inventory so I was super excited. I love brands like Alo, Mate the Label and Vuori so I am familiar with the price point. I tried on a Mate the Label shirt and liked it, then looked at the tag and saw it was $88. This shirt retails for $64 on the manufacturer’s website. My friend liked an Alo jacket and found it online and ON SALE. I don’t understand how this store is operating... the mark ups are really insane. Also - one of your hangers gave me a splinter.