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July 2024 by Elizabeth Ware
I ordered a cake on Wednesday at Vons from the bakery and customer service was lacking that I had to elevate to a store manager.
I needed a custom cake to pick before 8 AM for Thursday but the bakery said they couldn't do it and were inflexible. The OBVIOUS solution is order the cake the DAY before and pick it up in the morning, not a difficult concept.
The cake was enjoyable and I took it to a morning meeting so I decided to give Vons another chance order another cake for this Tuesday.
I tried calling the bakery this afternoon but they never answer their phone so I gave up and went to another bakery in Carlsbad with someone who could help (and glad to support local business).
Vons not answering their phones sends a message to customers; the company only cares about short-term gains and doesn't genuinely value any of their customers.
Customer service and communication is lacking and employees seem to have no problem solving skills but leave it to the customers to figure out (who will take their business to another bakery that can work with them).
It doesn't take a college degree to answer a call, take an order for a cake, listen to the customer and do a little problem solving (like have a cake made in advance for an early morning pickup, not rocket science!).
Thank you French Cafe and Bakery for working with me this afternoon and for your friendly service
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July 2024 by Nawaraj Nepali
Never gonna go back again seems they have started doing some frauds in the name of gift cards. Worst service and reaction from the staffs.
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July 2024 by eli ramos
If ur brown, the flower ladies grunt at you, but if ur white they will smile and act all giddy
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June 2024 by Charm Agnos
Ordered a custom cake for a retirement party. 1/2 sheet… went to pick it up on Sunday and it was never made! ? Not ok! Staff was rude!
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May 2024 by Ryan Miller
They close at 10pm now. Zero consideration for people that work late.
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April 2024 by Darcy Faegre
Good size store with a good selection. Very clean place. Very pleasant people. Found what I wanted
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April 2024 by Lydia Wearmouth
Customer service is terrible everyone ignores you especially the bakery staff who clearly see me standing there and just continues to ignore me. I won’t be supporting this Vons anymore.
Update: the customer service manager made sure I was taken care of. Please check on your staff make sure they are not ignoring customers :)
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April 2024 by Charles Graf
Went for bread while in Mammoth lakes. All ?
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March 2024 by Peggy Vosburg
Clean, nice people and well stocked shelves. Such a variety..
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March 2024 by Q L.
The swing shift cashiers are nice. However, the prices are high at VONS. The manager changed the hours to close at 10:00 pm. I have now lost daily income on DoorDash & my acceptance rate is lowered on DD.
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January 2024 by N A.
Poor management skills at front. Bad western union service and communication. Would not cone back
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January 2024 by Laura Madamba
Great Vons- clean, organized. High produce quality and fantastic quality of both meat and seafood.
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January 2024 by FELIX JR
Well organized..
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December 2023 by Ping L.
The check out price will higher than what you saw on the price tag. Lots of conditions or systems issues. I like simple things.
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December 2023 by Tiffany Gamler
I believe your experience at vons varies totally on which one you shop at. So very different. If you want the best price make sure to download the app before going it saves you a lot.
