-
May 2024 by Christina Hardy
Manny provided very good service for the iPhone upgrade I had delayed far too long. I’m very happy with my iPhone 15. Thank you!
-
April 2024 by David Smith
Not very helpful kind of rude. It like they want to keep it a secret. They don't want to be helpful just sell you a new phone.
-
March 2024 by Victor Brunko
Surprised that in the era of Google Fi companies like Vz are still around.
-
March 2024 by Chase Rourke
Josh was fantastic as he helped us for over two hours. He was patient throughout the process and supported our decisions. Give him a raise
-
March 2024 by Gail Sidvers
Manny was polite and very helpful
-
January 2024 by Davy Muge
Manny was probably hands down the best customer service experience I’ve received with Verizon in the past 17 years, I’ve been with them. He was knowledgeable, precise, understanding & he really cared. Verizon/Victra should consider themselves lucky to have such an asset… I was in there on 12/07/23 & I purchased an iPhone 15 pro.
-
January 2024 by Deia Nascimento
If I could give it ZERO STARS I would. This store lied to me and was dishonest. They added services to my account I did not authorize and on top of that they charged me a $39.99 fee they called an "activation fee" when I was adding a line to my account, but it really was a convenience fee (added on top of my real activation fee) just to use their store.
-
December 2023 by Jon
Verizon is a joke.
-
November 2023 by Brenda Kitrosser
Shawn was the only one that finally gotthe correct phone. That is 15 pro max; w/ocharging all kinds of fees… he is an asset…
-
November 2023 by B
Kaden was really helpful in simplifying everything for us and really sincerely helping us figure it out and get what we wanted :)
-
October 2023 by Sleepless In Seattle
Excellent, friendly service at a fair price.
-
October 2023 by Heidi Winer
Manny was very helpful and made the process of upgrading my hone very easy.
-
October 2023 by Michelle Gebert
Kaden was so helpful and not only explained everything thoroughly but put all my new accessories on my phone!Thanks Kaden!!
-
October 2023 by Penny Kramer
Excellent service! Manny the agent who helped me is so smart. Our family plan all phone are eligible for upgrade. He even was able to help us get a credit on our account for charges we were not using!
-
October 2023 by Tiffany Schnittger
I came here to seek guidance in setting up a new iphone for my birthday and the guy wants to charge me $40…really? Why? How on earth is this justifiable? So dumb. Also, it’s just bad business because my family and I have been customers for over a decade with Verizon and this is the level of customer service they return..?! (Btw, this “customer service” rep never even pulled up my information. No care, bad business.) I definitely will seek a better phone service company ASAP. So, for $40 (that I will not pay on principle), Verizon just lost potentially thousands from me.To be clear, over the years I’ve experienced good and bad service from Verizon in-person. I’ve seen a few excellent sales reps leave due to bad experiences as employees. Time to look elsewhere…
