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January 2024 by E L
They don't even attempt to deliver signature required packages. They don't answer their phone so you can't even find out if they're actually available for pick up. You have to drive over, wait in line, and then play postal roulette as to whether they a.) have it, b.) can find it.
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January 2024 by Nelle Faulkner
Even though my forwarding order had gone through weeks earlier when a package I had made many months earlier and forgot about arrived the carrier returned it to sender instead of forwarding it. The staff at this location just said it was an accident and I appreciate taking responsibility for it but due to the type of special package it was it will be many months, if ever, that I get my item.
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November 2023 by Brenna Wang
This is my local post office and I’ve been doing business with them for years. Not a problem. But recently they lost my package that was supposed to be delivered to me which is honestly upsetting. I’m not going to yell about it or anything, I understand mistakes happen and we’re all humans, I get it, but when it’s your job to deliver mail everyday, honestly you’re expected to do it the right way. I just hope things like this happen less in the future or else it will be very problematic.
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October 2023 by Black Excellence
This is an excellent post office. The employees here do their best dealing with a lot of customers and handling issues the best they can. It is not their fault that other people have issues they can’t control or fix. I love coming here to mail my packages and I know a lot of other people here do as well. I feel bad, they receive a lot of bogus complaints. A perfect example would be the one below me. What exactly is your complaint? You mentioned what he did to somebody else and your reasoning lacks anything factual or relevant. Put yourself in these people shoes and stop trying to dehumanize people who deal with the public.Keep up the great work Jeffrey, Kaila, Kiara and Lee!
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August 2023 by Paige Diggs
I recently went to this location to get assistance with services of forwarding my address. I had temporarily used another address between moving for one home to another and in an effort to not lose any mail, i had the mail routed to my parents home. As I came in to resolve the issue I met Jeffery. If you were to look up bad customer service, his face would be the poster board for it. Not only was he rude and unhelpful to me but to other staff and customers. A man asking for help with a first class item he waved off (literally) along with the staff person helping, without acknowledging the customers question of if he was allowed to send the large item first class saying “just leave it”. I should have known then that I was not going to receive level of good customer service.When asked for a supervisor, she was not available to help. It was an extremely disappointing experience and I hope Jefferey learns that kindness can go a long way and that condescending behavior is never the way to go especially when you are in the customer service business. All I can say is, do better.
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August 2023 by Priscila
Overweight, African-American young woman with long braids has terrible manners. She must have come from an orphanage or not have parents. I dread having to deal with her rudeness and poor customer service.
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June 2023 by Brenna H.
Does anyone answer the phone here? I've called 5 times today and it just rings and rings. I have a jammed mailbox with medical documents and have been trying to get ahold of anyone for hours and hours
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May 2023 by Joan Agah
Extremely rude service. Appalling! And every customer thereafter was treated poorly.
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May 2023 by Jill Johnson
Several times now I have heard the three newer female employees making fun of customers and speaking disrespectfully about people after they leave. I have heard them while I was standing in line as well as while I was wrapping a package over at one of the back tables. This location has gone extremely down hill over the last 1-2 years.
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May 2023 by Patricia K.
Looking for a safe post office? Look no further than this one! They take social distancing seriously with security at the door. Alex provided us with great service, making our visit easy and efficient. I was particularly impressed by how kind she was to the elderly customers, taking care of them quickly. The post office also had a good selection of priority mail boxes and a nice section of Hallmark cards.
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March 2023 by Ef Y.
Someone at this location is dishonest and steals from the customers. i dropped off about 5 packages. the line was long so the woman working there said we could put all drop offs on the counter and she would scan them later so we didnt have to wait in line. another lady and i did that. long story short after WEEKS andDAYS calling (that nobody answered, btw) they had no answers for me. turns out someone (an employee) STOLE my package. i am sure she is really loving her free goodies... STOLEN.. i was conned out of shipping costs and items and nobody cared. i lost about 500$. i went in a few times and the workers were rude and the manager- a hispanic woman maybe in her late 30s or 40s- was nasty and treated me like i was an idiot. there was no solution and nobody cared to help me. it's so disgusting that they steal from their customers
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February 2023 by Shannon P.
I barely ever write reviews. This is my second and I would never go back to this USPS location; the only reason why I went here was because it's open to 4 on Saturday. The gentleman I dealt with was rude and impatient (wouldn't wait more than 30 seconds...not exaggerating, to find my QR code), made me wait for him to take the other person behind me. Which also, I had my six month old child in my arms ( so let's just say my hands were full and my arm was tired from carrying her). And when he finally was done with the lady behind me, he gave me attitude when I didn't have tape to seal my plastic return package (I've been to other USPS stores and they always offer to tape those, cause you don't need much to seal them). I get it, people have bad days at work, I'm sorry you had to work a weekend, but dude...my hands were full with a baby, give me some fucking grace, let me find the QR code (more than 30 seconds and then maybe put a small amount of tape on my untapped package), it's not like I was asking for much..
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December 2022 by Elizabeth Chavez
I receive outstanding service by those young pretty ladies they went extra miles to help me and send my packages.We need more people like them in this world.Thank you so much girls ??
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November 2022 by Andrew Postolovsky
Many thanks to LY, great service! awesome
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October 2022 by Sophia G.
Unable to deliver my package because addressee is unknown??? Im the one it's addressed to and I live here. They took the liberty to return my package to sender after one attempt and now will not answer their phones after I've been calling them for the past 20 mins to tell them not to send my package back. Wtf - why am I paying for this "service"
