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March 2024 by Natalia R.
People who make moving van reservations are relying on their reservation to be reliable. I had made a reservation for a moving van over the phone and needed to move this weekend. I showed up to pick the van up and was immediately told that their computer servers are down and are unable to process any rentals.. but I could wait to see if it will work. This is not the first, but SECOND time this has happened with U-Haul. I waited for over an hour and was unable to move out of my house, had to extend my rental lease because they couldn't check out the van that was sitting right outside the store. This service is so unreliable, to be screwed over and not able to move. I trusted this company TWICE with moving van reservations. I don't understand why there are no backup protocols in place, to do paperwork by hand and process credit cards once your computers are working. Absolute worst service from a rental company. I'd rather pay more and rent from Home Depot than go back to this nightmare. no attempts to make anything right. Rent from Home Depot instead!
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March 2024 by Rachael S.
I've had nothing but the best service at this U-Haul. Sonya is wonderful and always takes care of me. She has awesome costumer service and is such a pleasure to work with. I will also wait in line until she is available.
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February 2024 by Bruce W.
Super nice staff great moving supplies with unused returns allowed. My #1 stop for anything moving related.
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January 2024 by Jerry Feitelson
Excellent service, clean moving vans, and very reasonable pricing - especially for short moves. It was a very pleasant experience; highly recommended.
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January 2024 by Matt Anaya
Well went to U-Haul website typed in I need a regular pickup for 2 days and purchased the insurance long story short with taxes and everything it said total due $67.54 ok no problem that's fair so I go to U-Haul in Carlsbad getting ready to pay and now it's $131.54 so I waisted my time and was without a truck that I needed so heads up don't go by the website better off calling first
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December 2023 by Lee B.
Called the storage location over two days and seven times and never did the staff pickup the call. Drove to the site at Paseo del norte and Bree/Brie was all alone in the office searching her cell phone. When I asked why she didn't answer the company line...she was too busy. Can't get my storage room emptied fast enough! Staff here are rude and uncaring. Customer service in nonexistent.
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November 2023 by Chad F (DeadEyeC)
Always clean and well maintained
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October 2023 by Jeff K.
Terrible. Zero amenities, useless staff, and very aggressive price increases (far in excess of inflation) once you move in. A malicious gouge operation.
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September 2023 by Lisa T.
Service was fast, location is convenient and staff helpful. Will rent from them again.
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July 2023 by Noel Alva
Yesterday, Sunday June 11th was my first time every renting a U-Haul and I couldn't believe how easy and quick it was! I had to move furniture on Sunday from one home to another and after calling UHaul dispatch, within about 30 minutes, I was already in a 10' truck with keys in hand.I would definitely recommend this location and company to anyone! The price was more than fair and will be using again with any other moving needs. Thank you!
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June 2023 by Michele D.
I stopped in to pick up some boxes, was hoping to get some feedback and some assistance from the U haul employee but unfortunately, that was not the case. I think, even asking her to smile, be courteous, or give an opinion outside of how much something cost was not in her wheelhouse. I have rented from this location twice but I will never be back. Because I was not renting a U-Haul and only looking to purchase moving products giving me the time of day was just too much. I will not be back.
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May 2023 by Levi Miller
Mindful Movers North County helped another family out of storage and into their new home.
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May 2023 by Brittany C.
I've been using this Uhaul location for about 3 maybe 4 years to cart local florals and decor to wedding clients all over Southern California. Each time I receive a clean van, good customer service and typically close to a full gas tank, which is so nice. Other nearby Uhaul locations often leave you with just 1/2 a tank which is a bummer way to start off a trip! I highly recommend this location and I always try to book far enough out to be able to rent from this location.
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April 2023 by Sidro Lopez
REAL BAD SERVICEDONT USE IT AT ALL...
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February 2023 by Nicholas B.
I arrived early and was greeted by Sonia. She was very helpful and let me know i could return any supplies I don't use. The truck wax ready to go when I got there. To my Surprise, the truck had some juice of the line. Had an amazing move, ending up getting finished much earlier than expected. Chris was there to check me in a he was very personal and efficient for getting me out of there quick so I could return to packing. Def recommend these guys. They are significantly cheaper than their competitors.
