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February 2024 by Ray D.
WOW - they made everything So Easy!! I have never had to have collision work done on a vehicle where someone else was at fault and their insurance was paying for the repair. From the first phone call to Toyota of Carlsbad Collision Center (TOC) to delivery of my beautifully finished job, they took me by the hand and made everything flow smoothly. It all started with my TOC Estimator, Marie Hipolito. She looked over the damage and within minutes she handed me an estimate. She contacted Geico Insurance (at fault person) and had me scheduled for repairs within a few days. TOC even helped coordinate a rental replacement car with Enterprise. During the entire process, Maria was in touch with me by text and phone. She was Great!! Maria estimated three days for the repair. The morning of Day #3, I got a text saying the car would be ready for pickup at 4:30 that afternoon. When I arrived, they drove the car up to the front office, and Maria was there to do a walk-about with me. You can't even tell there was any damage - amazing repair job. And, the car was cleaned inside and out. When they presented me with the repair bill, there was a $0 at the bottom - Geico was paying for the whole job and for the rental car. I was impressed with Geico - I hate their TV ads but their service was flawless. Also a huge thanks to my insurance company, Mutual of Enumclaw and my local agent, Shawna Cook. They were alongside me every step of the way and ready to help if Geico stumbled, And speaking of the rental car, when I was picking up my repaired car, the team at TOC told me to just leave the keys and they would call Enterprise to pick up their car. While I'm handing out 5-star ratings (I don't do that very often), Enterprise gets one too. They were great to work with. I owned my own business so I know this level of Customer Service doesn't just happen. It takes commitment, training, and $$$ from ownership to make it happen. Nicely done Toyota of Carlsbad.
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February 2024 by Jason Ocheltree
Very professional, courteous, detail-oriented and patient. It was a white-glove experience, they coordinated with the rental car team to have me on my way. Pickup was just as easy. Folks at the front desk were great, Mark the service writer ran everything to ground and went out of his way. The vehicle was returned cleaner than it went in which was absolutely terrific. The work performed was flawless. Great job!
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February 2024 by ken joseph
They are the BEST.
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February 2024 by Kainoa Mori
Had a great experience with the team today, came in for an estimate and they got my car fixed in less than an hour. Justin was super helpful!
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February 2024 by Charles Lewis
Zach Thompson was professional and responsive to my needs/repair. He was excellent
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February 2024 by Jose Lopez
Entire process was worry free. Aloha, my collision service representative kept me informed, and answered any questions I had. I would definitely recommend bringing your vehicle to them.
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February 2024 by Laila Matarwe
Easy process from start to finish! Justin Williams was awesome and kept me informed every step of the way. I really liked the fact Toyota works closely with Enterprise as that made it also seemless to get me between places and get my car rented for the duration. My Rav 4 came out looking like brand new and I couldn't be happier, so thank you Toyota! Loyal customer since 1982!
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February 2024 by Gabriella Sarrazolla
I thank Carl and the crew for their patience, great service and great work. I appreciate all the hard work and dedication to get my car repaired at an earliest possible possibility.
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February 2024 by K Dittrich
The collision repair team returned scraped fender on my new BZ4X to its original pristine condition and completed more quickly than originally anticipated.
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February 2024 by Raul Espinoza
Curtis is awesome! He answered all of my questions and was very thorough and professional with us. Toyota collision is lucky to have him as a representative and Curtis should be the example of how to treat customers. Thank you so much to Toyota collision and Curtis.
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February 2024 by kimi cortez
My guy Hoon was very detailed oriented person, very helpful and great to work with. He is very transparent and an honest guy. You guys are very lucky to have an employee like Hoon.Overall, I am VERY SATISFIED AND HAPPY ABOUT THE TOTAL WORK YOUVE DONE IN MY CAR. Not to mentioned the lifetime warranty.GREAT SERVICE! 5 ⭐️⭐️⭐️⭐️⭐️
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February 2024 by Kat Harris
I heard great things about this business so I drove over an hour away to make sure my car was repaired here. Zack was so helpful and an amazing asset to have. Especially when your insurance company tries to be cheap. Zack was there to fight to get me the certified parts for my car. I’ll absolutely recommend this company & be coming back here if I need any work down in the future.
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January 2024 by Joey P4099
You guys were absolutely amazing!
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January 2024 by Cameron Henderson
Great customers service everything on my bumper was cleaned up and fixed and looks nice !
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January 2024 by Nijessia Cerqueira
Great service from day 1 to pickup! Zack was in charge of my case and was great. My car was even dropped off at work and the rental was taken back by Toyota collision. Amazing service!
