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June 2024 by Colin Graham
Decent to stay for business or if visiting Lego Land.
Nearby activities: Lego Land is right next door
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June 2024 by bart naun
Management does not exist here.... no communication from staff extremely inadequate.
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June 2024 by Cindy Nguyen
Worst service at a hotel I've ever experienced.
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June 2024 by vitamincinn
This is by far the worst hotel I have ever been to service wise.
There is no service to help bring luggage into hotel room first and foremost.
Getting food took more than an hour at the bar. We got a burger that was stale, dry, and no seasoning at all. I told the staff and they did not even offer to take it off our bill.
Last but not least, we were there for a wedding which the host put her card on file. I CONFIRMED with hotel reception that my card would not be charged and would be cancelled during check out. Today I check and lo and behold my card was still charged. Called and told they couldn’t help until the morning…
Now I have to deal with this issue that shouldn’t be a problem in the first place while i’m on vacation.
I have never ever had such a bad experience with a hotel and this takes the cake.
DO NOT STAY HERE
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June 2024 by Mike
Broken A/C - No heads up before check-in and no options to remedy other than a portable in-window unit that was installed after midnight and was SO LOUD.
Terrible experience.
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May 2024 by Mauricio Arambula
Amazing venue with excellent and quick service for a Wedding Photo
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May 2024 by Eric Han
We booked through the Legoland vacation portal and it said that the hotel offered Premium WiFi. And it said that Premium WiFi had a fee while standard WiFi was free. So far it made sense.
When we checked in it said premium was 4.95 a night or enter a promo code. I didn’t get a promo code so I called the front desk and they said the premium WiFi that is included was the standard WiFi and the premium WiFi for 4.95 was something else and not the premium WiFi that was listed.
Talk about a bait and switch.
The location was close the Legoland but you had the cross the street and enter through a small service gate and then cross 4 lanes of people driving into Legoland so can be a little dangerous.
The room was just typical and our room was outside the hotel. Meaning I walked down a hall and exited the hall to the outdoors and there was my room entrance and to get back inside I had to scan my room key to get back in the hallway. It was good to see that they put security measures for people to not have easy access to the ice machine but my room was out in the open for anyone in the parking lot to come look at.
The room also was okay in that it looked clean like maybe a 2-star hotel. The soaps all had less than a fifth of soap left for the hand soap, shampoo, body wash, conditioner but I usually travel with my own so that wasn’t too bad.
The reason I gave them two stars instead of one is that for dining the staff were great and when our food came out terrible or wrong they were able to try and accommodate us but for 4.95 premium WiFi you are SOL.
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May 2024 by Lingua Adamica
This hotel is ideally located with Legoland right behind it, a flower farm in front, and an outlet mall across the street, all within a 5-minute walk. The rooms are clean and perfect for family trips. We were very satisfied with our stay.
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May 2024 by roger whitenhill
Room smell offensive
Rooms: Awful smell plus parking lot view
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May 2024 by Hector Rosado
Like being at a resort! Beautiful hotel and spectacular service. I feel like I made friends with some of the staff! Patricia coming to mind instantly. I'll definitely stay here again if in the area!
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May 2024 by Juan Carlos Rodriguez
Lots of wifi, toilets, rooms not working
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April 2024 by Mike Voong
Rooms were a bit dirty, smelled like dogs even though we were supposed to be in a non-dog floor. Bed was pretty comfortable, just didn’t feel like they cleaned it since the conditioner bottle was completely empty when we got there.
Service was pretty bad at the breakfast/bar area. No one came to get our order for 15minutes, so we ordered at the bar. Another 20 minutes later, everyone else got their food before us. No one would help us, so we had to go to the front desk to get an update on our order.
Location is great, we walked over to Legoland. It’s right next to the Flower Fields too. If you walk around the complex, you can see the entirety of the Flower Fields.
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April 2024 by Itz_Mango100
Nice area but that's only redeeming quality. Their service was equally dismissive and ignorant. They couldn't tell us where the room was. The room itself had no closet, no microwave, no working shower or bath. The water fountains don't work, the ice dispenser was locked up and couldn't be used. They tell you when you arrive to lock everything twice and don't bring valuables due to frequent thefts. Our room was facing another wall so good bye any scenic view. Oh and if you have kids you need to go walk half a mile to the public pool since they aren't allowed at the main pool.
Rooms: Poor quality and dysfunctional
Nearby activities: Good activities nearby
Walkability: Only one restaurant walkable, anything else requires driving.
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April 2024 by Terrence E
Amazing stay here. Heated lapping pool is a gem. Staff is friendly from reception to bar and house keeping. Room is clean. Special shoutout to Kiko at the bar. You're the best.
One observation. There is a whiff of trash by the elevator leading up to the Cassara floors. Not that terrible but it's there. The same elevator goes to the garage as well where there were trash bins nearby. Hopefully they will do something about that.
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April 2024 by Tom Hoover
Such a beautiful place to be. Weather amazing. People awesome sauce. I'll be back
