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October 2023 by Lorena L.
If you are traveling and happen to stop at shell to pump gas or to use the restroom the restroom services were not available after midnight!
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June 2023 by John V.
My truck had several massive scuff marks following a car wash at this Shell. I went to the representative at the Cash Register only to be doubted and stared at. Another representative was helpful and refunded me but said nothing can be done. Disappointed to have to worry about this at Shell gas stations.
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May 2023 by Bijan Fard
I hate businesses that don't let people use the bathroom if you can take my money you better have a bathroom
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April 2023 by Praymun Read
This place has two bathrooms!! There is a carwash on premise. The staff is quiet but very good. Parking is a bit odd due to its location. But overall I enjoy the visit as drink prices are pretty good.
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February 2023 by skaterwithaboard
They don’t sell alcohol past midnight unlike others in the area. Unless your getting gas, I’d go elsewhere for snacks or drinks.
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December 2022 by Patti M.
Just stopped to get some snacks and use the bathroom. Gentlemen at the cashier wouldn't let my 75 year old husband use the restroom because it had just been cleaned and floor was wet. My husband offered him $20 ... that should've been an indication that this was an emergency. My husband has a medical condition and this man totally ignored us. Just letting you know I wouldn't frequent them have that.
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December 2022 by Joanna Lee
This Shell doesn't honor Fuel Rewards.?
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August 2022 by Yannis A.
very disappointed with this gas station and whoever manages it. All of a sudden, they have decided To stop credit card authorization to $85.00. With the price of gas as high as it has been, filling up a car with a 16+ gallon tank easily approaches $100. I went inside and told the clerk that he should pass on to management feedback that $85 isn't realistic . His reply? "I don't care, it's not my decision to make"! well, here is MY decision; I have stopped going to this gas station to fill up since I can't fill up. In the past 7 years I have bought gas to the tune of $500 to $600/mo (I drive over 27,000 miles per year). Rough math: $6,600/yr or over $46,000 in the last 6 years...and 80% of this gas money was at this station.
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June 2022 by Shelby Martin
Easy access location nice employees but they took away the car wash loyalty program with the new owner.
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February 2022 by Rob M
Refused service because I didn't have a mask. Yet I can touch the door handles and gas pumps all day long without anyone cleaning them immediately after. What a joke.
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February 2022 by Marissa Ramirez
Clean clean bathrooms! Good customer service!
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August 2021 by Joel C.
Good prices but I always have to go inside to pay which means I don't get the ralphs discount. If I try to pay at the pump it will just say "have a nice day" and not even let me fill up
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July 2021 by Karen C.
If I could give no stars I would. My husband, a senior who happens to be a teacher, was accused of stealing and told never to step foot on the property. He asked for a refund for a car wash (because the dryer wasn't working) and was told not only was he not getting a refund...he must have not paid for the car wash as the date on the receipt was for a previous day! He couldn't use the car wash on the day of purchase so came back (as you are allowed to use that code at a later date.) He contacted Shell Corporate office to report the employee. He both called and emailed and over a month later has heard nothing. Run don't walk away from this station. You were warned.
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June 2021 by Nancy Sullivan
I went to put air in my tire this morning and could not figure out how to work the air machine. I went inside and asked the cashier if there was someone who could help me. Turns out I was using the wrong hose. I just moved here from Minnesota and am a senior citizen. I so much appreciated how kind this young lady at the register was to me and how willing she was to help me. From now on that is where I will get my gas, my cigarettes, and my daily chocolate fix. You are very lucky to have such a kind and helpful employee. I’m lucky I chose Carlsbad as the city to relocate to. Thank you so much!
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June 2021 by Brad Lipschultz
This is easily the worst gas station car wash in the area. The drying machine doesn’t work well at all and you have to pay extra to use the vacuum.