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October 2023 by Maroc To Cali
Very friendly and knowledgeable staff. Carry lots of brands normally found at Nordstrom. Victoria is great ? Located on main floor a few stores west of the theatre.
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September 2023 by Susan R.
I have been to this Sephora a few times and have had hit or miss service. Sometimes, there is an employee who tries to help me, and sometimes, like this week, I was not approached once by anyone .I spent several minutes looking at perfumes and lipsticks but walked out feeling like customer service is lacking..I have had better experiences at the Sephora in Kohls Oceanside to be honest..the employees in that location go out of thier way to help.
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July 2023 by Irma Ricardo
I will never go to Sephora in Carlsbad, costumer service the worst. They discriminate people that look Hispanic, even though most of them are Hispanic too. They ignore you, pretend they don't see you, but they see an American person, and go right away to help them. They think that we don't have many and are there to get things for free. I had such a bad experience, horrible! Wish i could speak to the owner, I spoke to supposedly manager but didn't do nothing about it.
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June 2023 by Brenda Catalan
Victoria did my facial today ! I love it ! So nice & great attitude !
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May 2023 by Pam Scott
I don't shop here much. Thousands of products and too many variations of the same thing. Just gets to be overwhelming. Things are just too expensive as well. BUT, the staff is amazing and very, very helpful and friendly. They truly do listen to what you are looking for. I'll be fair to say that I'm older now (and at this age, who looks anyway!) and just don't use make-up and beauty products hardly at all. Therefore, besides over whelming products, I'm probably not a great candidate for posting.
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May 2023 by Erin F.
I've been shopping at Sephora since I was a kid, but I really had to write this review to thank the girl that helped me out. When I walked into the store, as usual I was greeted in a friendly fashion by the store employees , and then I began to look for what I needed. (Perfumes and foundation.) I ended up asking an employee named Carson for help, and I'm so glad I did. She was so knowledgeable about every single brand I had questions about, as well as so friendly and personable. Not only that, but she was able to introduce me to several new products (that I now love and am obsessed with ) based off of me telling her what perfumes and foundation I normally like to purchase. Thanks again Carson , I'll definitely be coming back to this location and once again I'm super stoked on my experience in the store .
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May 2023 by Iyana R.
Carsyn was such a big help with finding a foundation that matched and worked with my skin type. she took time to teach me makeup techniques and the best way to work with my skin even when it was busy and it seemed like noone else had time to help me. her advice has been great, will be going back just for her !
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April 2023 by Lucretia
Great customer service. Stock is a bit low but I don't think they can control that. Very friendly and kept checking on us to see if we needed anything else. Would definitely shop here again.
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April 2023 by Fiji Honey
Sephora is back to their usual customer service atmosphere after the COVID situation. You can try makeup on and get mini samples before you commit to a purchase.
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April 2023 by Archu G
Staffs were very helpful and welcoming. Loved visiting this place and pamper myself.
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April 2023 by Alice L
Dirty, unorganized, poorly stocked, and staff more interested in their personal conversations....I'll never visit this location again.
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April 2023 by Carrie B.
Most of employees at this store are awful, even the management. No personality- and the credit card company is the worst. They charge a $30 late fee if you are late and then don't even give you a courtesy credit of that once you pay it in full. Needless to say this store is always out of product. Esp the sale items they list on line, always out of stock. Worthless. Ulta is much better but doesn't carry as much of the designer lines as Sephora, bummer. I will shop direct w/the line or go to a department store going forward.
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March 2023 by Baylee K.
Worst Sephora I've ever been to.I have come here multiple times and I never buy anything (mostly because the in store options are terrible and anything I'm interested in is always sold out in the store). And I have never been asked if I needed help in there. I actually get really rude side eyes from the workers for some reason. Today I was grumpy and looking to buy something to cheer myself up. After looking at VS and seeing nothing, I decided that I'd see if an employee would ask if I needed help and then tell them I wanted something bright and fun and buy what they show me. Because I kind of just needed to spend money and get some of that dopamine. But, as usual, gross looks from the employees and they helped everyone around me and wouldn't speak to me. I did a quick glance and didn't have anything pop out to me, maybe an employee could have helped me find a hidden gem? Who knows? I model but because I go in on my off days not wearing makeup and dressed up, I don't receive the service other people do. I'm not surprised this location has a mediocre rating.
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March 2023 by Shonda Ferguson
went to Sephora at Carlsbad Village after work to look at some setting spray for my makeup .When I walked in I never got greeted or acknowledged. I walked around trying to figure out what brand is best but unable to decide.I walked around the store several times witnessing 2 female employees engaged in conversation with each other Not once did they ask did I need help with anything? Out of frustration with no help I left the store without a purchase.
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March 2023 by Jenni B
Excellent service, they will help you find what you need in the store. Online ordering is a bit slow for in store pick up and if you ask about the items early, they get snippy.
