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March 2024 by kristal campbell
The property is nice n clean and the staff is helpful and friendly
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March 2024 by Angela Locashio (AJ)
Eric is phenomenal! Every interaction we have had with him while utilizing the facility has been pleasant and supportive. Above and beyond customer service, he's just a cool dude who also happens to do a great job!
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March 2024 by mark dinkel
Eric is an amazing worker nothing but helpful service! This guy deserves a raise! Nothing but great customer service.
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March 2024 by darrell perry
Andra was very Friendly, helpful & on time. Great customer service
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March 2024 by David Hernandez
Andra is always nice when I come in, such a big help. Great customer service every time.
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March 2024 by Joanna Iris
Desiree at the storage facility provided exceptional service! Her friendly demeanor and efficient assistance made my experience smooth and enjoyable. I highly recommend her for anyone looking for a positive storage solution.
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January 2024 by Aoife Fisher
The gentleman working at the front desk was so pleasant towards me!He was knowledgeable about the questions I needed answered. And I left feeling like an appreciated client. I will always recommend public storage to my friends and family!
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January 2024 by Teresa Morrello
I just want to Thank Public Storage. Desiree smiles when i come in. She is always a pleasure to work with. She is helpful and profesional. She is the reason I sent my daughter to this location to rent her storage. She is a asset to have on the property : )
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December 2023 by Love Bus Records The Vinyl Destination
I’ve had such a great experience setting up for this storage. Area is very clean. Desiree made it actually enjoyable and went above and beyond helping me with the technical part of setting up account. HIGHLY Recomend her customer service..
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December 2023 by William Peterson
Eric and Desiree were outstanding. They went out of their way to help me with storage options which minimized my stress level with an upcoming move. Thank you both very much.
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December 2023 by Hamilton Everett
Very convenient location but when we first moved in our unit was dirty. It was clear the unit had not been cleaned. No lighting inside the unit at all. People constantly block the road within the storage area to the point that you can not even drive out.They have increased our monthly price twice to date, totaling a 30% increase with absolutely no heads up. If it wasn’t more of a hassle to move everything out of this unit to somewhere else I would have by now.
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December 2023 by Jimny Newtron
Talk about customer service? Desiree is awesome. On more than one occasion now has she has been able to help me from having a extremly difficult time to a complete cake walk. Something so complex, (due to my current situation) was somehow transformed into something of simplicity while i was trying to hurriedly store all of my things and feel confident about the security of my belongings thanks to her. A++ greater than great customer service on top of amazing solution finding skills! Thanks so much Desiree, look forward to seeing you on my next trip there!
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November 2023 by Danielle Ferris
I recently had the pleasure of working with Andra at Public Storage on Tyler Street in Carlsbad, and I cannot praise her enough for the outstanding service she provided. From the moment I entered the facility, Andra greeted me with a warm smile and genuine enthusiasm.Andra's exceptional customer service skills made my experience at Public Storage truly remarkable. She went above and beyond to ensure I was well-informed about the available storage options that would best suit my needs. Andra patiently answered all my questions, providing detailed explanations and expert advice.Throughout our interaction, Andra's cheery and positive attitude made a lasting impression. She maintained a consistently high level of professionalism while also being genuinely friendly and approachable. Her enthusiasm for her role was evident, as she effortlessly created a comfortable environment for customers like myself.Andra's attention to detail was remarkable. She carefully guided me through the rental process, ensuring that I understood all the terms and conditions. She took the time to explain the security features of the facility, giving me peace of mind knowing that my belongings would be safe and secure.What truly sets Andra apart is her dedication to providing top-notch customer service. She actively listened to my concerns and tailored her recommendations to fit my unique requirements. Her extensive knowledge of the various storage units available gave me confidence in making the right choice.Even after I had secured a storage unit, Andra continued to provide exceptional support. She gave me a walkthrough of the facility, highlighting key features and demonstrating how to navigate the complex. Her commitment to ensuring I felt comfortable and informed about using the storage unit was truly commendable.Overall, my experience with Andra at Public Storage on Tyler Street was impeccable. Her helpfulness, cheery disposition, and pleasant demeanor made every step of the process enjoyable. Andra is a true asset to the team, and her dedication to exceptional customer service sets her apart.I highly recommend Andra and Public Storage on Tyler Street in Carlsbad to anyone in need of storage solutions. With her expertise and genuine care for her customers, any storage-related needs you may have will be met with the highest level of service and professionalism. Thank you, Andra, for making my storage journey an absolute pleasure!
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October 2023 by Maria Geisner
OMG talk about quick & efficient. Desiree is your go to woman . I was in a hurry stressed out just didn’t want to be there & soon as I walked my whole attitude changed Thanks to Desiree. She handed me like a professional. She was fast efficient I walked out with a storage unit that was cheap & easy & very clean. All I’m saying is PUBLIC STORAGE & DESIREE IS WHO YOU NEED TO SEE IF YOU WANT GOOD SERVICES, CLEAN STORAGES, & a smile that makes being there worth it. Thank You
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October 2023 by Bradley Levin
This review is to discuss the remarkable transaction i had experienced with Public Storage in Carlsbad on Tyler St.I need to start by discussing the manager who completed my agreement, Désirée. Her professionalism, courage, commitment & loyalty to her craft made the experience not only flawless but also prompt. Désirée helped in every aspect w/ even having to inquire. This alone made Public Storage the best experience i’ve had in a almost any business vertical. Thanks Désirée.Let me know when you’re ready to move onto something more lucrative.Bradley LevinChief Operations Officer
