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October 2024 by Debby Eubank
If I could give them a zero rating, I would. I was a customer with this location for years with the previous owner and absolutely loved it here. They treated their customers with such kindness and respect. When it was sold to the new owner, they were the worst customer service I have ever experienced. Their first interaction with us was to send a letter not welcoming us, but instead demanded numerous actions. From the first time I went in to see them, they were completely disorganized. They sent me home with forms to complete because they didn't know how to complete them. They were rude and disrespectful every single time so much so that even though I had 6 more months prepaid with the previous owner, I refused to step foot inside. I waited until my mailbox was due to renew and then went in to close it. Again, shocking, they had no idea what form to give me and had to call the owner. Then I was told that there was nothing for me to sign and it was closed. Given their demands for us to sign documents once they purchased the store, to think that no form would be given to sign confirming the closure of my box and giving me legal written confirmation of such was consistent with the previous experience and treatment. I refused to leave without something to evidence my box was closed, and the male clerk rudely told me to just wait as he looked on the computer for something to give me. Don't give yourself undue stress in life and open a mailbox here. Go to the UPS store on Palomar Airport Road. Many of their customers have left and moved there, too.
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March 2024 by nicole merlo
Jon was the sweetest & such a great energy very positive, and great customer service. I appreciate people who love providing great service and Jon is one lovely person. Thank you Jon
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March 2024 by Blake Barker
Super friendly staff. Take prepaid usps
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February 2024 by Sherrin Sanderson
It’s always a pleasure going to Postal Annex. The attendants are knowledgeable, friendly and always have a smile. Thanks Postal Annex!!!
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May 2023 by Alex Pushkarov (alexachks)
Nice and Friendly staff
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October 2022 by Oleksandr Pushkarov (alexachks)
Nice and Friendly staff
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September 2022 by Patrick Z.
The Postal Annex crew here in Bressi Ranch makes my shipping and receiving stress free. I love coming into a store where everyone working learns your name and you feel like you are dealing with long time friends and family when you get to know them. Hermie runs the show and she is very knowledgeable in the business. It is nice to have some time before appointments to stop and chat. This is a family owned business and for those of us that are local to Carlsbad, I highly recommend utilizing their services! Thanks for letting me know I received a package Postal Annex crew!
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July 2022 by michanalei
I had to return a package by fed ex. I printed the return label but it wasn’t very clear from my printer so the woman could not scan it. She said no problem and had me email her the shipping label which she then printed and taped on the box for me. Nowadays I would not be surprised if I was asked to take the package back home and reprint the label myself, or if they did print out a label to make a huge deal about it being a pain in the rear. So I was very pleased with the customer service and how she was very pleasant and accommodating. Thank goodness she had a no big deal and it happens some times attitude.
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May 2022 by Cheyenne S.
Amazing customer service every time! The team here is great, everyone is so nice. I always feel like going to the post office is a daunting task but Postal Annex always make it so easy and fast. This location is the best, definitely my go to!
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March 2022 by Austin A.
This establishment is most professional in most fields of the shipping business. They are reliable, dependable, and speedy when it comes to your shipping needs. I shipped a package through this establishment and it was a quick and speedy transaction! My package was picked up and delivered by USPS with priority mail service, no hassle! All I had to do is walk in, ask if I can ship something, and they are ready to jot my details down and get my package ready for shipment, so easy! I'm so happy I found this place!
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December 2021 by Cindy L.
I needed passport photos and to send it out expedited. The woman who greeted me was very sweet and kind, with a nice smile when I first walked in. I told her what I needed help with and she had another associate help me. He was prompt, professional, and helped me staple my passport photo to my application. Another girl offered to mail it out for me and I told her that I saw that it needed to be mailed by USPS, so she showed me that they had USPS mailing envelopes and parcel, so I decided to go through them. Everyone help me expedite my passport in a timely manner, was very polite the entire time, and very helpful. Fast forward to 4 weeks later, I got my passport on time and I will now consider this Postal Annex as my go-to and not any other one.
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December 2021 by Cindy E.
I needed passport photos and to send it out expedited. The woman who greeted me was very sweet and kind, with a nice smile when I first walked in. I told her what I needed help with and she had another associate help me. He was prompt, professional, and helped me staple my passport photo to my application. Another girl offered to mail it out for me and I told her that I saw that it needed to be mailed by USPS, so she showed me that they had USPS mailing envelopes and parcel, so I decided to go through them. Everyone help me expedite my passport in a timely manner, was very polite the entire time, and very helpful. Fast forward to 4 weeks later, I got my passport on time and I will now consider this Postal Annex as my go-to and not any other one.
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July 2021 by Angee O.
The most expensive place I mailed my letter to. Won't be coming here again. Not reliable.
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April 2021 by Kera S.
Amazing service. The owner is very friendly and provides efficient and fast service. I observed her multitasking with a smile. I also happened to stop by on the day of her son's 10 th anniversary since passing. Hearing how she is carrying on her son's legacy was heartwarming at the same time heart wrenching. I hope to continue supporting her cause.
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March 2021 by Deanna S.
The place is clean and during the current pandemic care is taken to protect both customers and staff. I have had occasion to mail several complicated things and to ship a rather large oil painting from California to Texas. Every detail has always been handled with concern and care, regardless of which employee was working that day. They are so caring of customers that they learn and remember names. Whether there are many or few customers, I always felt when it was my turn, I had their undivided attention. I have enjoyed using several Postal Annex locations, but this one outshines others.
