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January 2024 by Danielle G.
I absolutely love how easy and convenient this Postal Annex is. I frequently stop over on mylunch to mail packages for work, so I'm usually crunched for time. Sometimes there are quite a few people in the store, but I've never waited long. There are lots of cute trinket type things to look at while you're waiting too.I've always lucked out and gotten the same worker Krystal when I come in. She is super helpful, friendly and funny. She really interacts great with the customers! She moves fast and knows that she is doing. Great job Postal Annex!
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November 2023 by Jared Hernandez Jr
Great place for your shipping and deliveryFriendly and professionalHighly recommend!!
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November 2023 by Lena Torres
Been doing business here for years. Customer service is always top tier and quick. I appreciate the manager always looking out for my items & always a pleasure to speak to when I come in. Never had any issues with my mail, packages or service. :)
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September 2023 by George M.
Crystal was truly Outstanding in every capacity, particularly with the direct, professional and timely support she has provided me as a Notary. She was decidedly patient and very personable, as I personally witnessed th different needs. This Postal Annex is the place to go for real help, when it is most needed. I am truly grateful to Crystal, who Always has great music on too!
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September 2023 by R Chiriboga
On Monday June 19th I went to the post office to send in our passports for renewal. It turned out to be Juneteenth, which is a Federal Holiday, and the the post office was closed. So I opted to go to this postal annex instead. Krystal, the manager, was the one who was manning the counter when I went there. Krystal was extremely condescending throughout the process. First off she made it very clear I was making a mistake send the old passports via certified mail instead of express mail. She kept telling me certified mail would take longer, even though I told her there was no rush. Why would I pay for a more expensive service when it’s not needed? Then she had to comment on my mailing both passports in one envelope. (I did my research on renewing passports and I heard the renewal fee for each passport had to be a separate check, but there was absolutely no mention about not mailing them together.) Krystal proceeded to send my envelope via certified mail and told me I could track the package. After a couple of days I checked the tracking and nothing was coming up. I went back to postal annex and Krystal was there again. I told her how I wasn’t getting any tracking information. Her response, again with a condescending tone, was that someone at the post office failed to do their job. So I went to the post office to see what happened. The postman told me that certified mail isn’t tracked and that I would be notified of the delivery, if I paid for that service. Uh, I don’t recall Krystal asking me about that. Today I received our new passports without a problem. So pretty much everything that Krystal told me was a misrepresentation. As long as Krystal works at this location, I will go elsewhere for any services that I may need from a postal annex. One of the worst customer experiences I’ve ever had…and yes, I just came back from giving Krystal an earfull.
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August 2023 by Roque C.
On Monday June 19th I went to the post office to send in our passports for renewal. It turned out to be Juneteenth, which is a Federal Holiday, and the the post office was closed. So I opted to go to this postal annex instead. Krystal, the manager, was the one who was manning the counter when I went there. Krystal was extremely condescending throughout the process. First off she made it very clear I was making a mistake send the old passports via certified mail instead of express mail. She kept telling me certified mail would take longer, even though I told her there was no rush. Why would I pay for a more expensive service when it's not needed? Then she had to comment on my mailing both passports in one envelope. (I did my research on renewing passports and I heard the renewal fee for each passport had to be a separate check, but there was absolutely no mention about not mailing them together.) Krystal proceeded to send my envelope via certified mail and told me I could track the package. After a couple of days I checked the tracking and nothing was coming up. I went back to postal annex and Krystal was there again. I told her how I wasn't getting any tracking information. Her response, again with a condescending tone, was that someone at the post office failed to do their job. So I went to the post office to see what happened. The postman told me that certified mail isn't tracked and that I would be notified of the delivery, if I paid for that service. Uh, I don't recall Krystal asking me about that. Today I received our new passports without a problem. So pretty much everything that Krystal told me was a misrepresentation. As long as Krystal works at this location, I will go elsewhere for any services that I may need from a postal annex. One of the worst customer experiences I've ever had...and yes, I just came back from giving Krystal an earfull.
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July 2023 by Nancy B.
Very busy small store with wonderful attitude and reliable service. Krystal is amazing. She does our notaries and helps with just about everything else.
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February 2023 by James Neville
Krystal is unbelievably helpful and thorough. She helped up process passports, returns, prints and notary all in one stop!
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January 2023 by Amy Chapin
I’ve come in here 10+ times I. The last few years and so consistently receive great, fast service. Krystal in particular is always extremely helpful!
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November 2022 by Alyssa Dyas
Thoroughly enjoy coming in here as Krysta makes this experience exceptional. Always very prompt, kind and provides the best service! Never a bad experience and always leave with a smile!
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October 2022 by Joycey G.
This PostalAnnex is your one-stop support center for shipping , notary, office supply and gifts. The service is great!! I have been using their service for more than 5 years. Chrystal is very knowledgable in the business . She is awesome and the best , multi-tasks. The new staff Kyle is very nice and helpful. He works with Chrystal High recommend their business!!!
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October 2022 by Steve J.
The knowledgeable service I receive here definitely deserves 5 stars. They have saved me time, prevented issues, and gone the extra mile to be helpful.
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July 2022 by J J.
I was expecting a couple packages delivered by DHL yesterday, and I had them rerouted to Postal Annex C'bad. I was going to pick them up on my way home after work but I got a text message from DHL saying 'recipient refused delivery', so I called Postal Annex C'bad thinking that the business was no longer there or something, but I was told that they no longer receive packages by their employee. Whatever has happened to Postal Annex C'bad led to such decision I have no problem but then they need to remove their business as Service Point for DHL or a warning for DHL customers that they don't receive packages. I picked Postal Annex C'bad because their business was listed as closest Service Point when I was asked to reroute the packages. I gave 3 stars because I had pleasant experiences with this business before until yesterday.
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June 2022 by Roxanne E.
What happened to Krystal? She obviously had the best customer service until the lady with dark hair started covering for her. She is rude not only to the customers, but to the delivery guys as well. Look, I understand the whole world is short staffed, but you don't have to be nasty to everyone who passes by. I think it's best to go to the UPS store across the street; it might be pricey, but much more worth it.
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May 2022 by Dennis K.
Krystal did an amazing job helping me with my passport renewal. She very quickly and efficiently walked me through the whole process (application, photos, payment etc.) while also helping the other customers. She got me in and out very quickly and made the whole process actually enjoyable with her positive attitude and quick wit. For people interested in this Service, it will cost you $59.00. Highly recommend this location!
