-
February 2024 by Google user
She was wonderful and patient. I forgot to bring my dog’s rabies shots and she was kind enough to call our veterinary. She went above to be accommodating to me and my two crazy dogs.
-
December 2023 by Kelly S.
Love this grooming salon. My Shepard pup is a handful. Cynthia is amazing and recommended the VIP service.
-
November 2023 by Nicole P.
The only reason I gave this two stars was because of the wonderful girl upfront that finally helped me. I walked into the store and asked several people to help me find a certain dog food. One of the employees didn't even know if they carried it and it's a pretty common brand.he did not help me. Another one said that she was off the clock. I finally approached a third guy who was very reluctant to help me. I asked him several questions, and he seemed very bothered. I feel every time I come into the store that people are bothered with my questions and I have decided to go to Petsmart instead. Please if you are a manager or owner of the store you need to talk to your employees about how they treat their Customers.
-
November 2023 by Dawn ..
I just move here and tried the grooming service for my shepherd. My dog can be challenging to groom but he did great and looks amazing. Thanks Kayleen for taking such good care of my boy.
-
October 2023 by Thelma Church
My Indiana, a 3 year old golden retriever, is terrified of getting a bath. My groomer Cynthia, takes extra time with him to calm him down and bathe him. He looks like a new puppy when I pick him up.
-
July 2023 by huera verde
So nice.
-
May 2023 by Graciela Madrigal
The staff is very friendly, I'm not complaining about that, but what I don't like is that you ask for a cut and they roast another and you tell them of course, bad experience with my furry, I won't do it. take it back ?
-
December 2022 by Mateo V.
Before we had heard back from our vet about which food to buy, we had bought the wrong food and opened it already. But Petco happily let us exchange the opened bay for the right one and the guy who helped us was quite informative and empathetic to the health challenges our puppy is having. Overall, a quick and very easy experience.
-
November 2022 by Cindy B.
I just went shopping there and met the sweetest check out girlHer name is Danielle and she was so friendly and kind and makes me wanna shop at that Petco only!Keep up the great customer service Danielle , I love your personality!!
-
August 2022 by Me N
The worst groomer I've seen. Poor quality of service. Never more!
-
July 2022 by Henry J.
The manager refused to sell a goldfish for three year old. Saying that the tank was not big enough. So I offered to buy a larger tank... And the manager said she would not sell me a goldfish and a tank but I would have to buy a tank and kit and then come back five days later after the water was suitable to put fish in and then get the fish. She made the process extremely difficult even after I have purchased a 3 gallon tank and filtration system at the store in the past. She says that a fish requires a tank that has 2 gallons for every inch of fish length... But in their store they have about 100 goldfish in a 20 gallon tank it's absolutely absurd. While I was there she then sold 30 goldfish to a guy who was going to feed them to a turtle. Lots of attitude And now I have to go to a different store to find a goldfish for my three-year-old.The goldfish cost $.29. I was offering to buy a $50 tank to make her happy and she still wouldn't do it.
-
June 2022 by Mary H.
I drove a 94 yo friend to Petco to get a rabies vaccine for her dog through the Vetco service. It was scheduled by calling Petco. She was not not told to bring the record of the previous vaccine. We were there for over an hour sitting on a pile of boxes, there were no chairs to sit on. The intake process was long, as employees entered each pet information into a handheld tablet, not in the order of arrival. This could have easily done at home and saved discomfort and time for all involved. This might already been available but we were not directed to this option when we scheduled. In spite of getting a 3 year vaccine, because the record of the last vaccine was not brought, the certificate notes that the vaccine is good for only a year. It was a miserable experience that could have been avoided easily.
-
June 2022 by Ken P.
This store is very up in the air with service. Sometimes it's great but the last time I was here it was more then lacking I wish they were more consistent with consumers.
-
March 2022 by Kristine Stearns I.
Went in to find a calming thunder vest for my dog and wandered the store for 15 minutes trying to find an employee to help me. The guy at the register was swamped with a long line. I had to pop my head in the managers office, three employees were in there talking about getting McDonald's for lunch. I told Chelsea who I believe was the manager that I was looking for help for 15 minutes. She just said ok, gave me a dirty look & didn't apologize. Not very customer service oriented. However, Stephanie who helped me check out was very pleasant.
-
February 2022 by Lisa G.
Just wanted to say what a great manager this store has: Erin. Loyal Petco dog food/treat customer and member of Thrive Vet clinic here. Contacted customer service online yesterday as I wasn't seeing my dog food credits on my account. Online rep basically said adios. I buy online and do in store pick up due to the cost savings as well as trying to support my local brick and mortar store. Glad I decided to discuss with store manager Erin today. She spent time on the phone with customer service and offered me a good resolution and they are keeping my business. Here lies the dilemma of online shopping and why we need to support our neighborhood stores. Thank you Erin.
