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June 2024 by Debi Huber
Every time I have gone in I have had positive interaction. June, in particular, has helped me, as well as my husband, with electronic issues several times... We were met with patience and kindness and a genuine interest in being helpful.
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May 2024 by S Mcdonald
I was expecting a wait today, but what I got was quick, and professional service from Lauren. She is excellent at identifying customers needs and solving them!
Thank you!
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May 2024 by Mitchell Russo
I went in to discuss a pre-approved auto loan and get my wife a replacement debit card. The guy welcoming people was uninviting. The cashier lady that helped me was splendid and helpful. My apparent loan officer never made contact with me over 25 minutes and my son (almost 2) was rapidly getting over being inside. As soon as I said my spot can be given to the next patron that is obviously not there (since we were one of two individuals looking for assistance) I was informed that they were going to be with me shortly. A customer shouldn't have to engage for updates in matters this way IMO and I left before I let my frustration get the best of me. I will avoid this branch where possible and I do not have an auto loan through NFCU but instead through another credit union.
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January 2024 by Maria E2 City 900
They don't take care of their members!! Lost $5,000 with them it was obvious the staff lied about what happened to my money I was told multiple stories about what happened it's clear that Navy Federal doesn't know what their doing.
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November 2023 by F
Angel was acting incompetent and uninterested he was slow he was not clear and answered by nodding his head and saying mhm also he wrote the numbers wrong and then said oh just disregard that number even though I read it back multiple times and told him it’s not working. He was also training someone by allowing her to shadow him but he was more interested in the trainee than explaining anything to me about my account. It was painful digging for answers with someone who clearly does not make the member feel welcome or heard.
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September 2023 by Matt Liebengood
Everything about this branch SUCKS. It’s the worst branch in entire chain,
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July 2023 by jlavieri
I would recommend doing as much as you can online or over the phone. The service here is incredibly slow. There does not seem to be any sense of urgency to serve the customers. I have been with Navy Fed for over 20 years and never experienced such a slow team. Will go to anotherbranch in the future.
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January 2023 by Kalilah Antoine
Waited 20min in line before they decided to put on an additional teller to help. The line wrapped the entire lobby. Meanwhile the manager sat at the greeters desk the entire time and didn’t even greet anyone unless they walked up to the desk.
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October 2022 by Claire B
Came into this branch to get added to my husbands account. He came into this branch a week ago and attempted to add me and was told I needed to be there in person with him. So today, I took time off work to be there so I can be added and they have the audacity to tell us they do not have the staffing to do any of that. Apparently she was unsure if any other branch had staffing to assist us with basic needs. Absolute garbage. So we called navy federal and the lovely gentleman on the phone stated he would send us an email with a 3 page form to fill out and could do it online. Obviously the woman at this branch is useless and severly untrained. Will never return.
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September 2022 by Nan C.
Doing business is easy. -Be sure and go in though, I called and got some bogus information.
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July 2022 by Dee Keck
Great staff; always friendly, helpful and capable.Beautiful (relatively new) location and plenty of parking.
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July 2022 by Kris Kissner
Always helpful and professional!
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July 2022 by Yamaha Mike
Great Service
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March 2022 by Johnny C.
Complete morons at this credit Union had to spend almost 2 hours having the cash a check then they don't even cash it they are complete idiots the girls there behind the counter need to be all retrained I do not recommend this credit Union
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January 2022 by Claire Baer
Came into this branch to get added to my husbands account. He came into this branch a week ago and attempted to add me and was told I needed to be there in person with him. So today, I took time off work to be there so I can be added and they have the audacity to tell us they do not have the staffing to do any of that. Apparently she was unsure if any other branch had staffing to assist us with basic needs. Absolute garbage. So we called navy federal and the lovely gentleman on the phone stated he would send us an email with a 3 page form to fill out and could do it online. Obviously the woman at this branch is useless and severly untrained. Will never return.
