11AM - 8PM
2525 El Camino Real Ste 136, Carlsbad“Went in on 03/19/24 after work and was helped by KEVIN O
Customer service was great ,he explained my plan and suggested a great bundle ,answered any questions I had and got me in and out of there with a new phone in under 25 min. Thank you Kevin, sorry for the wait !”
“Manny was probably hands down the best customer service experience I’ve received with Verizon in the past 17 years, I’ve been with them. He was knowledgeable, precise, understanding & he really cared. Verizon/Victra should consider themselves lucky to have such an asset… I was in there on 12/07/23 & I purchased an iPhone 15 pro.”
“I accidentally messed up my two phones, making them both unable to turn on and work properly. I met Diana at this store, and she was quick, enthusiastic, and patient. She immediately helped me solve the problem. Thank you for her bravery and patience. What I thought was impossible, she completed in an instant. She fully demonstrated the service level of the Apple store!
And thank you so much with Brendan too!”
10AM - 8PM
1846 Marron Rd, Carlsbad“Melody helped me with my phone upgrade. She was friendly, professional and very knowledgeable. She provided the best customer service experience I've ever had--Melody was so patient with all the challenges of dealing with my particular needs. She took the time to make sure I left 100% happy with my purchase.
Thank you Melody!”
“Thank you John and Kerry, I came in frustrated and exhausted dealing with Verizon @ Carlsbad. This location is the best location in the Village. Thank you for helping great service!
Marron location having wasted 5+ hours. The service there was lackluster and took zero accountabilty.”