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September 2024 by Andrea Coffey
According to a study from the University of New Hampshire, clothing size is a factor women consider regarding accepting their bodies, proving that self-worth and numerical sizing are unfortunately linked.
Another finding from a Research Report from in the Journal of Consumer Psychology studied at Maastricht University found that requiring a larger option than expected not only reduces self-esteem but also creates an overall negative attitude towards clothing.
With a mission statement “believe in doing better for our planet and its people”. You have an exceptional opportunity to make women feel beautiful when trying on your quality jeans. I was disappointed when this wasn’t my experience. Below is my experience.
I felt like I was a burden, and I was already heading into Madewell nervous and anxious about trying on jeans which is maybe once a year because it's always been a horrible experience. I was recommended to your store for great quality jeans by a friend who went with me to support me. The associated Mary made feel like incompetent for not knowing the differences in the jean types instead of educating me and taking the opportunity to truly help me find the best pair for my body type. I also felt she was sharp in her tone and annoyed, which is unfortunate. I hope Madewell as a company invest in your Jean associates to seize the opportunity to uplift women with a mission statement that speaks to doing better for people. I felt like the dressing room associated was focusing on making a commission on jeans sold versus providing knowledge and assistance to a new costumer.
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March 2024 by Aneeza Z.
Chenoa and Stacey are amazing! The store was insanely busy today, but they both went above and beyond to make sure every customer was well taken care of. My favorite Madewell store for sure.
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March 2024 by A. Zaman
Chenoa and Stacey are amazing! The store was insanely busy today, but they both went above and beyond to make sure every customer was well taken care of. My favorite Madewell store for sure.
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February 2024 by Josie Lancaster
Justina was amazingly, exceptionally, helpful and wonderful to me today as I stopped into this Madewell location. I have been a longtime customer and I mentioned an issue I had with my bag and had even reached out to Customer Service about and they hadn’t been helpful and Justina went above and beyond to completely fix my issue. She truly restored my faith in Madewell’s quality. What a great representation of the brand! Thanks again, Justina.
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October 2023 by A T
Wonderful, helpful staff. Well made clothes (of course) with nice details.
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September 2023 by Haarika Reddy
Had a very bad experience at the store at this location. The sales woman at the counter was extremely rude !Would not recommend going here.
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September 2023 by Cheryl M.
#1MADEWELL fanatic... teachers get additional 15% off. I'm transitioning my closet with all MADEWELL jeans , sweaters and jackets. Fashionable clothes well made for all sizes and ages. Also dedicated to helping others in need. All cotton used for clothing comes from small villages growers , where cotton is their source of income. Great cause and phenomenal clothes...
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August 2023 by Angie
Wonderful, helpful staff. Well made clothes (of course) with nice details.
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June 2023 by Shelby B.
I was in the area with my sister to try on dresses at BHLDN in Anthropologie across the street. We hopped on over to Madewell to try on jeans after finding her wedding dress (major life moment!!) and were not greeted t by store associates upon arrival. Ok, so we disregard that and enjoy our time perusing the store. When we finally want to try on clothes, the sale associate was kind and helped us and even recommended that we order online in size tall. I went to checkout to buy them online to be delivered to me, and then they were sold out of my size. It would have been best practice in my opinion to have had the associate who was helping us check if they could order the jeans I wanted online before recommending it to me. It felt like a rollercoaster of emotions to just get some jeans. However, I finally got my size in tall ordered online, through months (seriously five months) of checking Madewell online. I had them delivered here, and went to pick up my jeans in store and yet again no one greeted me, there was no one at the front register or desk, and there were shoe boxes strewn about on the floor. The same super kind sales associate (maybe Joan?) was there and I got to tell her I finally got my jeans after five months which was fun, but overall the experience was only successful based upon my own efforts to get these jeans. A real lack of customer commitment in my experience.
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March 2023 by Katie Evans
I have shopped here a few times and each time Justina has been extremely helpful, kind, and welcoming. Great experience!
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February 2023 by Cathy B.
Julissa just made my night! I was so grateful and happy to see someone who really put the customer first and was patient with me and became my personal shopper for the day!
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January 2023 by sandy beach
Great jeans, tee shirts and jewelry!
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December 2022 by Yoko I.
I was ignored the entire time I was in the store!!! When I finally hear one of the employees say, "Hi! How are you doing?" It wasn't to me, of course, it was to a "different" lady. These employees must be racist and prejudice. I spent more than 10 min browsing the store and passed them many times. They did not even acknowledge me. It was so uncomfortable. I didn't want to spend my money there so I went to the one in Mission Viejo. The employees were much nicer there. I have also shopped at UTC and never experienced this. All employees at the Carlsbad location should be fired.
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November 2022 by Cindy P.
After reading these reviews, you would think by now, the sales associates have either already been fired or graduated their high school and moved on to their colleges. Wonder if it's still the same sales associates from all these years that have zero customer service skills, I am in town for the first time and decided to stop by. No greeting and I had to smile at them first. No one asked me if I needed help. I was being ignored entire time I was there. I purchased something of course, but now I wished I did not buy anything from this store. Horrible experience.
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August 2022 by Patsy Gould
I had an exellent experience at this store Justina was very very helpful. I live in FL and I don’t have any Madewell stores near me. I purchased 2 dresses while visiting my family and I had some questions about the dresses, I called the store here from Florida and Justina was super nice and help me with all my questions and request. Thank you Justina for all the help I appreciate it so much!
