Kitchen & Bath in Carlsbad, CA

“I was looking for a Subzero fridge to replace my existing Subzero fridge. There's not that many dealers who do sell it. So no go at Lowe's or Home Depot. I found out That Pacific Sales was a Dealer. I happened to come across Bryan. I wasn't even ready to purchase just yet. But I had a good feeling about Bryan my sales rep. He made sure everything was seemless. He also told me the benefits of the current promotion with the 24 credit financing. I told him sign me up! Bryan has my business! Great experience! I would and will recommend him to everyone I know.”

“I recently purchased a water heater from Ferguson. I ordered it online (it was in stock) and picked it up a couple hours later. Painless and easy process. The staff is always helpful and the prices are very competitive.”

“Simona is amazing!! Customer service has been on the decline, especially since Covid. I love the experience of specialty shop shopping but a lot of the larger chain stores have created environments where salespeople actually encourage you to figure out the product or look for something online while you’re in the store - When you’re standing in front of them! It’s infuriating and really establishes the fact that there is no reason ti go to the physical store. Especially because the stores usually don’t have the inventory and you’d have saved time and energy ordering from your couch. I digress! My husband and I came in reluctantly because I had ordered a machine on sale that for some reason got cancelled. To add insult to injury I had used a rather large gift card which I knew would now have a zero balance given the order cancellation after the fact. I expected to arrive and have someone tell me to call customer service and then explain slowly and loudly (the tone that insinuates you’re the problem when you’re not) why they couldn’t help me in the store. I only went because my husband dragged me. When we arrived, Simona greeted us genuinely. Ie not so enthusiastic you’re suspect and not in a way that suggested she would rather we hadn’t shown up. Her demeanor was kind and inviting and sincere. When I explained what had happened she listened (big win)! Then, she said she apologized for the frustration that this had caused and told me she would fix it if she could. She didn’t tell me we had to call anyone together (as so many stores require). She didn’t make me do anything. After collecting all of the facts that she needed she excused herself to the back and I meandered around the store. In that time I identified other things I wanted to purchase and had questions about, all of which she had answers to upon her return. She wasn’t gone long at all and once back she had the whole thing fixed (gift card credit returned to the card and new item at the cash register. Same price offered as I found online). It was amazing. She was so nice and generous in her assistance. It was a real pleasure. My husband and I will definitely make a point to go back to the store in future and seek out Simona for help. She is literally the reason someone would go to a store. She embodies the customer service experience that we all miss!!!”