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March 2024 by Jam23
My wife and I have had Vashtine help with out taxed for many years now. We enjoy working with her and the convenience and confidence she offers.
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March 2024 by Sam Jahanguiri
I've never had to write a negative review in my life. The level of incompetence this office has shown me has made me resort to this. My "Tax Professional" inputted the wrong mailing address on my file when I told her numerous times that my Physical Address does not accept mail due to their being no mailboxes.She than forwarded the incorrect mailing address to the California State Tax Board which would have been fine considering my tax return was to be issued via direct deposit. She didn't even forward the correct bank/routing information. The same incompetent "Tax Professional" literally tried to negate the work of correcting this discrepancy by asking me "Do you want me to call them, or do you want me to give you their phone number?" Can you believe the laziness? She told me she would call me back which she didn't. I had to find out from the State that there was a mistake. I called them back today after being on hold with the State for 5 hours and the HR Block location manager told me she left for the day. This was literally at 1:00 PM. Lazy and incompetent staff that only has a 4-hour workday handling the most crucial of annual responsibilities.Will never utilize this garbage organization again.
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January 2023 by Juan Laguna
I called to schedule an appointment to file my taxes. The lady or representative was very rude telling me why I waited to file my taxes at the last minute. I told her that she had no right to ask me that and that it was none of her business. Besides 18 April is the deadline to file taxes to the IRS. I highly recommend customer service to pay attention on how these people answer the phone and treat potential customers. That was very disrespectful and she also hung up on me, and when I tried calling back they'd pick up the phone and hang up again without saying a word. This is very unprofessional and outrageous. I will never try to contact H&R Block again for anything. I was going to do my taxes with you, but no more. It's sad that this is the kind of personnel you have working out there. One star for this location.
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July 2022 by William Dean
Lady at the office extremely rude and unhelpful. She referred me to another lady at the office who was also unhelpful. Yikes...
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April 2022 by U.S. Marine
I called to schedule an appointment to file my taxes. The lady or representative was very rude telling me why I waited to file my taxes at the last minute. I told her that she had no right to ask me that and that it was none of her business. Besides 18 April is the deadline to file taxes to the IRS. I highly recommend customer service to pay attention on how these people answer the phone and treat potential customers. That was very disrespectful and she also hung up on me, and when I tried calling back they'd pick up the phone and hang up again without saying a word. This is very unprofessional and outrageous. I will never try to contact H&R Block again for anything. I was going to do my taxes with you, but no more. It's sad that this is the kind of personnel you have working out there. One star for this location.
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April 2022 by Andy Serebrenik
My taxes are fairly simple and straightforward. H&R Block offers a good value and convenience.
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April 2022 by Staci Williams
Tax preparer understood my business and gave me good tips for next year.
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April 2022 by Valeria Gregorio
Exceptional assistance from Vashtine, she is amazing! :)
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April 2022 by Srividya
Charles took on the hassle of my complicated finances this year.
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February 2022 by Timothy Johnson
I love H&R Block but if I'm able to next year, I'll do my taxes myself to save money.
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February 2022 by NINA HARRISON
it's simple, easy and takes no less than an hour to my file my taxes
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August 2021 by Tim Pickerill
Friendly staff, accurate, awesome communication, makes you feel like part of the H&R team. Thanks so much
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August 2021 by Jeff Jackey
Debora was quick and got me a great return
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July 2021 by Dan Cassel
Vastine in Carlsbad is always ready to help! I highly suggest her!
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June 2021 by ed son
Easy to work with and very knowledgeable. Access to documents and information via online portal is great.
