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February 2024 by Stephen Rowe
I enjoyed my stay here. The rooms were great, but my bathroom shower curtain was a problem bc it wouldn't hold up properly and water would splash out. The staff members were all kind and helpful my 11 nights there. Even though I rated the room 4 star, overall is a 5 bc I would definitely stay here again. Too bad they're sold out for the week I'm going back.
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January 2024 by Michael Halvorsen
The room was amazing. Really well air conditioning. The beds were amazingly comfy. Slept so good for soccer games. Breakfast was good with yogurt and orange juice. TV worked perfectly.Rooms: The rooms and bathrooms were tip top shape ?
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January 2024 by Honggo Ng
The room was big and clean. Not so satisfied with
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January 2024 by Lucy R
Everyone was so nice..love my hilton
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January 2024 by Sam Alvandi
I regret to inform you that my recent stay at your establishment has been nothing short of a disaster. I have never encountered such a dreadful experience in any hotel before, and I feel compelled to share the specifics of my ordeal.From the abysmal air conditioning that failed to maintain a comfortable temperature to the restroom door that refused to close properly, my sense of dissatisfaction grew exponentially throughout my stay. To compound matters, the instability of the toilet bowl created a highly unpleasant and unhygienic situation that is simply inexcusable.The final blow to an already disastrous experience came when I discovered the broken and sharp parts inside the dish machine. Such neglect of maintenance and guest safety is unacceptable.I implore you to take immediate and comprehensive action to address these issues. A stay of this nature not only tarnishes the reputation of your hotel but also leaves a lasting negative impression on your guests.This experience has left me thoroughly disappointed, and I sincerely hope you take these concerns seriously.
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December 2023 by Anthony Jasper
Great location. Nice property.
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December 2023 by Joey
This room was excellent. Smelled and felt like home, the absolute freshest blankets and pillows and ultimately clean room.
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December 2023 by Elizabeth Bond
Nearby activities: Beach, soccer field, Lego land, and Costco.
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December 2023 by Joseph
This room was excellent. Smelled and felt like home, the absolute freshest blankets and pillows and ultimately clean room.
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November 2023 by Karissa Schroeder
Our 2nd time staying!! We got the 2 bedroom suite and it accommodates our family of 6 (7 with our dog) perfectly!!! It’s only 10 mins from town. This place is our go to when we visit Carlsbad which is usually 2 times a year!Rooms: This hotel offers a 2 bedroom suite so my 81 year old father can have his own privacy away from our 3 kids (handicapped bathroom) but still be included in all our family plans. My husband and I shared the other room with our 2 year old and our 8 and 15 year old shared the pull out couch in the living room!Nearby activities: Trader Joe’s, and a bunch of restaurants are just down the street! You are also only 10 mins away from downtown Carlsbad which we visited everyday. We also drove to Encinitas which is just the next town over!
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October 2023 by Charles Smith
Great location, but the owners just don't care. Property is overall run down, carpets worn out; landscaping not done with bushes and vegetation blocking walkways; sidewalks dirty, grimy, filthy and in major need of a power wash; Hallway carpets grossly filthy and worn out; room furniture old and worn out, springs in chairs so bad you would sink down deep, uncomfortable; mattress springs fatigued, uneven and bed was lumpy; elevators slow and controls lagging in response; not informed on check-in (or anything in room) that housekeeping is by request only.
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October 2023 by Frank Maldonado
Brought my family here to go to Legoland. Perfect location. Stores were close by. But the room was filthy. After a 3 hour long drive unloading belongings to room I didn't expect to see layer of dust on the fridge. Witch barely worked. I had to crank the setting to 9 (for coldest temp). Caked on layer of dust on the microwave. And even food splashes in the microwave. I asked house keeping for Lysol and they laughed when I walked away. Called front desk a few times to switch rooms and they didn't answer. After talking with my wife we decided to clean up the place and settle down. Luckily staters was 7 mins away and we bought lysol and Clorox wipes. House keeping should be ashamed. Is there even a maintenance staff? Owners should lose their Hilton flag the way this place looks. Even the luggage carts look like they came from a ran down motel 6. If you're looking to stay in the area. Do yourself a favor a steer away from here.Rooms: Filthy. Ran down. Holes in floors. Bad paint job. Trees overflowing.
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October 2023 by Brandon Gress
Terrible experience in so many ways. The room had stand-alone portable air conditioners with ventilation tubes attached to open windows. These portable air conditioners are as loud as if I was standing in traffic on a freeway. Directly below my room, outside, is the smokers patio so all the cigarette smoke flows into my room through the windows that cannot be closed.The iron did not function at all. I tried to call the front desk to ask for a functional iron only to discover my phone also doesn't work.The room is dirty, the carpet is old and worn out. The shower pressure is terrible.Any $ amount paid for this room is too much. One of the worst lodging experiences I have had in a long time.
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September 2023 by Bonnie N.
Gross and in dire need of being updated. I didn't want to take my shoes off...the carpet was disgusting. Room smelled gross and musty. Did not sit on any of the furniture..the sofa was worn and the chair was stained. The chairs in the breakfast area had stains too. The shower had cracks and the sink didn't have a plug. I gave two stars because they had decent water pressure.
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August 2023 by Linda Robertson
The front desk staff here is lovely, and the HVAC system works great! Location is wonderful, too. We were surprised, though, at how rundown the living room furniture was, and that there were no sofa pillows. There were also no lotion dispensers in our rooms and only one blowdryer for two separate bathrooms. For the price we were paying per night, we would have expected that the rooms were more well-stocked and that the sofa and chairs weren't so beat up. It seems this is the case more and more often with Hilton properties - they can look brand new online, but what you get in reality is always a bit of a gamble.
