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December 2023 by Sarah Mac
Sold clothes. Person who went through items was curt when I asked questions about how long I should expect for it to take. She expressed that she had “No idea”. We were looking at 4 bags of clothes I brought to sell. When I walked up to the table to see if she was done because all 4 bags had been gone through. She was miffed and told me she would calle me when she was ready. How was I supposed to know? Last, after she paid me I said thank to which she did not respond. The worst customer service I’ve had in a long time. I would not go back nor would I recommend this place. There are better, more professional, and more clear on the process places to resell clothes. AVOID THIS PLACE
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July 2023 by erika angel
They don’t buy that much stuff but they have cute fun clothes!They don’t accept returnsThey buy clothes everyday and stop at 6pm
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June 2023 by K M.
The last thing I like, is dishonesty when it comes to these secondhand stores that think they have the right of way because you're seeking a little payment for your well spent on items. This was my first visit. Two girls doing buyback and seemingly available, but asked me to set my bags down and go shop around. Several minutes later I'm told to come back and that they can't take any of my items. Clearly, none of them had even been looked at or moved out of the bags. I guess you missed the brand new ones at the bottom of the bag! Twice before I got to this point, I was told they do accept what I was bringing in. I don't need to be manipulated into looking around your store. It's not a very good tactic, and this is a waste of both of our time. Just say from the start if you're not accepting items, but sneakiness is not appreciated.
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June 2023 by K H.
Reminiscent of that scene in Pretty Woman where the saleswomen treat Julia Roberts like dirt under their nails, except this store's attitude and prices aren't backed by any aesthetic appeal, organized layout, or even clothing quality, and these employees can't even falsely replicate an iota of class. Would give 0 stars if possible. Come here if you want to feel sub-human in accordance with how the staff treat people, regardless of race, creed, or social standing lol.
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April 2023 by Tatum Gries
The clothes here are great, the employees are not. My friends and I were super excited to visit the store, as we all love vintage clothing and do not live near this location. We came in close to their closing time, in which the store clerks were automatically unfriendly and told us we had five minutes to look through the store. I work a minimum wage job myself, so I understand what it is like to want to finish a shift. We started to go through the clothing racks, in which the girl at the register told my friend that if she wanted to purchase her item (which she had just picked up) she had to do it before 7. She was very rude, and her tone was incredibly passive aggressive. After paying, my friend very nicely asked if she could look through the handbags quickly. The clerk very rudely said no, even after my friend had just spent over 40 dollars in vintage clothing. The employees told us we needed to get out, which in my personal opinion defeats the entire purpose of good customer service. She then continues her dismissive attitude, saying “you can always come back tomorrow”. This was not in a friendly way. Like I mentioned in the beginning of my review, we don’t live here, so to say I am disappointed is an understatement. Not a good experience at all. Why are these employees not fired? If you see a girl in her early twenties, with a black hair bob and glasses, I am genuinely sorry for you. I think the owner should have a reevaluation on who they hire for this store.
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February 2023 by Kate Nance
Was very disappointed, I came in with my electric scooter thats folda up and instead of getting hello they ask me to put my scooter outside and when I asked if I could leave it by the desk she was like "I can't be responsible for it" and I said I wasn't asking you to be responsible I just want to put it there so I can shop... she finally agreed. But after the rude welcoming it was hard to focus and I just got over being there don't really wanna spend my money around rude employees. The only reason I changed my rating from 2 to 3 stars was because the lady working the floor was polite and smiled when I left. Not sure I will b back, I just went to double take around the corner and spent my money there. Much more friendly second hand store.
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February 2023 by cuevak
The staff have in ego lowkey but they got some decent stuff
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February 2023 by Jessica Martinez
Overpriced. Store attendants weren’t friendl, seems like they didn’t want to be at the store.
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December 2022 by Lauren V.
This place has definitely gone down in quality both in terms of customer service and clothing selection. I went in to do a small buy, overall the staff was decent. They were quick (maybe too quick?) with my buy and everyone I spoke to kind of seemed like they didn't want to talk or be approached. I brought in a good selection of gently used (and a few new) items, none of which was purchased. Perhaps they only buy for the season (winter) but I was surprised, as while I was browsing I found plenty of summer items from big brands (cotton on, american eagle, forever21) which I wasn't expecting in a "vintage thrift store". There was even an AT&T brand t-shirt on one of the racks. So I'm not really sure what they look for anymore. They did have really nice leather jackets, but they were fairly pricey even for thrift. Probably won't be coming back as I've tried selling here multiple times and have never made money.
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October 2022 by Tori Tissell
Didn’t make a purchase but the staff was great and oh man the selection of stuff was wide and impressive. Loved the shoes especially.
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October 2022 by Sam Mars
I have sold at this location a handful of times. I have seen used slips and other such garments for sale at this facility. I took my items to sell. The employee only took a couple items. As she was showing me what she chose she told me they do not accept sleepwear and told me most of my items consisted of that. (They do not) I had a juicy couture mini skirt among other desirable items that fit their store (I’ve been shopping at the Encinitas location for years) and they did not accept my items. This is the last time I sell with this location. Sellers beware, most items that fit the store will not sell and you may receive some unnecessary remarks from the employees.
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September 2022 by Anita B.
I went there to sell some clothing....They are very slow don't bother making an appointment it won't help they'll keep you waiting until they are ready. which can be more than an hour.....Go to the one at Encinitas they're more efficient and professional
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September 2022 by Sarah Odoyle
BEDBUGS!!! This store has bedbugs i bought a dress here and didint realize it was crawling with bugs until i got it home and i had to have my whole house treated.
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August 2022 by John Gibbs
I loved it. It's a little pricey and the product is worth the price. Friendly Employees
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December 2021 by Felicity M.
i tried selling 615 dollars worth of clothes here, i wait for them to call me so i can come back and they never even called me i had to walk in and they called me over to the register and only offered me twenty dollars for seven items??? hell no. and the blue haired girl was rude with it.
