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November 2023 by Ora Lee Klemme
I used Fix Auto for repair of a hit and run accident because it was on my insurance co's recommended list. I received excellent service from reception, liason with rental car co., to the repair itself. I was kept informed of the progress to completion which was a day early. I would definitely use them again if necessary in the future.
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November 2023 by Friends Carlsbad Library
We have used this shop before, but never will again. Took the car in for hit and run repair. When we got it home the light on the radio console was not working. Took it back and they said they did nothing electrical so not their problem. It was working when we took it in we said. They said "how do we know it was not already broken?" In other words we were lying. They were no help at all. Don't plan on having them stand behind their work!
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September 2023 by Dida Kahlo
Fix Auto is a great place for car services. It was seamless and staff was great. Kudos to Grizelda and Alex for taking care of its customers.
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August 2023 by nicandro sidon
Exceptional Service Once Again at Fix AutoDear Fix Auto Team,I am writing to express my deep satisfaction with your service. This was the third vehicle I've entrusted to your care, and once again, I've been thoroughly impressed.From the first interaction to the last, the customer service was top-notch. I would especially like to commend the manager who was in charge of my van for their professionalism and dedication.What stood out most for me was the consistent communication. I was kept informed every step of the way, which helped alleviate any concerns I might have had. This level of transparency is a testament to your commitment to customer satisfaction.In conclusion, I am highly satisfied with your service and I would not hesitate to recommend Fix Auto to anyone in need of reliable and professional automotive repair services.Thank you once again for your stellar service.Best Regards,Nicandro SidonService: Painting
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June 2023 by Mikaela Bashaw-Downing
This place is literally the BEST! Will never go anywhere else. From scheduling with Griselda who is so friendly and professional and helped me with scheduling my car for drop off/pick up and the rental car reservation to Alex who kept me informed on my car repair progress to Brian who stayed to help make sure my car was clean and looking WAY BETTER than when I dropped it off. So amazing!! And this is all in addition to the fact that my car, which was hit by someone else, looked brand new after repairs when I picked it up. Could not recommend Fix Auto more! Thank you!Services: Electrical
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June 2023 by Jordan-Azriel Dubose-Russell
Terrible but reception was nice . Received my vehicle back like this when bumpers were on vehicle prior
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June 2023 by Elliot c
Saw the great reviews thought i would give them a try and try i did went in to office at 4:15pm friday asked if i could get an estimate lady said they dont have an estimator on site at there location and they are closing for the day! I get it its fridayBut its 4:15 you close at 5 take a couple pictures of my vehicle send estimate to me monday i can wait, but dont lie and say you dont have an estimator on site thats just bad business enjoy your weekend theres other places that will be happy to take my money!
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May 2023 by Grizelda Galvan
I want to thank Brian the manager for helping me out I originally took my car to the VW dealership and they didn’t seem to find the problem till my daughter recommended me to take it to Fix Auto Carlsbad Village they super helped me out also want to Thank Alex P. The estimator that also showed me what was damaged underneath my car from the office personnel to the technician did an amazing job I highly recommend this shop to friends and family there are by far the best shop to work with any concerns you might have as long as you speak with the shop they will help you and if you have any issues they are there to help they treated me as if I was family very satisfied 10 of out 10 wish I could give them 100 and more Thank youService: Air conditioning
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April 2023 by John Gutierrez
There is a reason why they have so many great reviews. ,. Took my car here after a car accident, From the estimator to the front desk Lady they made sure to explain to me the process and we're very friendly and informative.. Made my car look brand new like it never wasn't an accident. Definitely recommend you to look at this place if you're trying to get your car rebuiltServices: Painting
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April 2023 by Melissa Flor
Great experience all around. Kyle kept me updated throughout the claim process & I had my car back a couple days earlier than I was originally scheduled to get it. Thank you for the great service!Services: Painting
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February 2023 by Theodore Mason
Fix Auto of Carlsbad is a Very Professional run Business that took care of my Wife's Car that was involved in a accident right B4 the Holidays last month. I called around looking for someone to get the Job done right away and they were the perfect fit from Day One starting with the Receptionist who called us back right away and got us in the next Day to get the repairs done. Kyle was Amazing from the Jump, he kept me informed and Updated every single Day on how things were going with the Car, He is Very Professional as well as the Entire Team at Fixed Auto of Carlsbad.....They Deserve 5 Stars out of 5 or 10 out of 10Theodore & Jacoba MasonThanks Once Again for the Great ServiceServices: Battery
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January 2023 by Joanne Grba
Very Professional.. Did an awesome ? job making my 2017 Land Rover look brand new. Had run into an issue with the insurance payout, they quickly resolved it! I highly recommend Fix Auto..
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December 2022 by Frank Pressel
It was a great experience. They worked directly with the insurance company and kept me up to date with texts and phone on status of the repairs. I would suggest anyone to go there who needs auto repairs.Services: Painting
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November 2022 by Susan Wagner
I have used Fix Auto in past and was positive experience would be again be a great one. Fix Auto far exceeded my expectations from initial estimate to daily texts on progress to assisting my transportation to my rental to the end product . My car looks unbelievable & like new after body work, painting and buffing out the paint. They also buffed out my front and rear lights which was not part of repair . I am SO impressed with their work, customer service and highly recommend anyone to use Fix for Auto Body collision repair.Services: Painting
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November 2022 by Kathrine Lukes
I came to Fix for a hit and run on my car. Everyone was super friendly and they took care of submitting everything to my insurance and called me whenever there was an update. Very convenient location and they have a partnership with Enterprise to pick you up when you drop off your car and you can leave your rental car there when you pick your car back up. Highly recommend getting your car fixed here and will definitely bring my car back if there is issues in the future. They even gave my car a interior detail before I got it back!Services: Painting
