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February 2024 by Bill C.
I was refered to this location because the other Firestone location didn't have the skilled technician that Al is. Al did my alignment correctly and In a timely manner. Al even took the time to call and ask how the alignment was after I left. I will definitely be going to the location for all my car needs. Thank you Al and team.
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February 2024 by Kimberley Narcisse
Oh my gawd!! Got here by the skin of my teeth, tire losing air by the minute. Tire had a slash on the side(that i saw), and I priced a new tire at $300 and was all ready to pay. When they took the car back to inspect it they'd found that the air was not coming out by the slash it was a small nail. Jose aka Po, i let Caesar kn, w and they informed me. What a relief!! Very honest of Poli to tell the truth and now charge me $300. Thank you Poli you are appreciated. Now off to work I go.
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January 2024 by Anna S.
The front staff were very helpful and kind. The manager hooked me up with a big discount because I did them a favor by saying I didn't need the car back by any particular time. My vehicle tech did an excellent job with my car. The problems are fixed and I have a good understanding of what my car will need soon (I know nothing about cars so this is shocking to me). I will continue to go to this Firestone location. I also appreciated that they have a TV in the waiting room and also free coffee.
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January 2024 by Travis Tompkins
Miguel at Firestone Carlsbad helped me when I bought my truck from Carvana, great team with great service! Thanks again.
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January 2024 by Michael Lightner
Don’t use the booking feature on here. Call to make a reservation. The booking feature on google goes to a third party app - they aren’t connected and Firestone doesn’t receive any reservations that way. Shop was great and got me in and out as quick aspossible. Didn’t get the $10 complete care addition I was hoping for because of the time estimate.
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January 2024 by Rony
Javier treated me like family and helped me choose the right tires under an emergency situation, when it was the end of his shift Mathew took over and made sure all the work was done promptly. Thanks to the team effort I drove off with a great new set of tires!
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January 2024 by Monica Agualo
Cesar was very helpful and provided great customer service. I was able to get my car in for service right away for the unexpected urgent repairs I needed. He offered great prices and got my car repaired and back on the road very quickly. I was even able to get the services put on an affordable credit plan. I couldn't be happier with the service and the ease of the entire experience was great. I will highly recommend this shop to all my friends and family.
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January 2024 by Brian Vanderbyl
I made an appointment online for Dec 31 @ 2:30. Someone called me back and said that they actually didn’t have any appointments available for that day since they were all booked up.I then proceeded to reschedule for Jan 1st at 12 noon. When I arrived the attendant checked my car and then went inside to get me set up. First off he tried to oversell me on the service which he said was going to be around $115 for a full synthetic oil change. The guy I spoke to on Sunday said it was going to be around $70 for the blended synthetic which I mentioned to him. Why didn’t he give me that as an option??Then he proceeded to tell me that it could be up to a 2 hour wait to get the oil changed.I asked him why that was since I had an appointment. Basically the bottom line is that appointments mean nothing and they just fit you in around cars that are being worked on.I had been on a bike ride which I cut short specifically to be able to make my appointment on time.
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January 2024 by Hedy Thompson
I came in distressed about my car overheating. Cesar and Javier were very understanding, reassuring and made me feel better. They kept me up to date with the progress on my car’s parts and repair status.
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January 2024 by Dejah Crews
Miguel was very welcoming and nice. And was able to answer any questions that I had. Thank you definitely will be coming back
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January 2024 by David Togashi
I usually don't leave bad reviews but everytime bring any of my vehicles in, I am quoted a time of completion that is never close to the actual time of completion. This instance: went in on a wednesday and was quoted 2.5 hours for a blinker bulb. I asked for an appointment as early as possible the next day, and was told 8am. I dropped off at 730am, and was told my car was behind one being finished from the day prior, and a customer that was scheduled before me. No time quote given. I returned at 830am and waited an hour before someone spoke to me. I was told other items needed attention. I agreed to some of them and signed at 949am with a completion time of 1130am. I called at 1145am and was told they need another hour, but to just give them until 1pm to be safe. I show up at 130pm and I am now told that they need another 30-45min. This type of customer service is unacceptable, and this is not the first time its happened. I'm done with this location, and maybe firestone altogether.
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December 2023 by Dominic T.
I made an appointment to get oil changed and it's taking 2 hours. What is the point of an appointment if you don't honor my time slot? It shouldn't take 2 hours for an oil change. How do walk-in and appointments have the same wait time? Here is the best part after a 2 hour wait it's taking over 15 minutes just to pay so i can leave. How does it take 15 minutes to pay? I'm so furious with this place.
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December 2023 by handsome lover
I called the Firestone Auto care to replace my car front headlights and Ceasar answered the call. I told him that i already have light bulbs and asked for quote. He asked me car maker, model, etc. I told him my car needs H7. He told me that I have to use their parts so I said okay and asked total cost of replacing the 3 x head light bulbs. He told me it will be $450.00. I would give 0 star but minimum requirement is 1 star, so you got 1 star. I just to warn people how much crooked this shop is.
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December 2023 by Mary McGraw
Have been using this location for both of our vehicles for a number of years and have always had a positive experience each time. Knowledgeable staff, courteous, fair pricing, convenient ...One negative, the customer waiting area could use a cleaning and spruce of , especially the chairs
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December 2023 by Tony P
Great guys! Super nice and got a screw out of my tire very quick. Just an overall great place with helpful and nice employees.
