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March 2024 by Melanie W.
Margarita from Mac beauty center was so delightful and helpful. Very grateful to have had the pleasure her helping me today!!
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March 2024 by Eddie R.
Hooked me up with free cologne samples W Macy's 10/10 service and helped me find a cologne
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February 2024 by Linda B.
I love the Carlsbad store but when did they start playing Spanish music over the intercom. It was awful. I want to continue shopping there but the spanish music has to go.
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January 2024 by Jacqueline S.
This is the absolute worst place to shop at it sucks so bad, it's not even a joke. I went to go return and exchange a Christmas gift. A kind awesome employee by the name of Lindsey was kind and actually had the patience to help me, she deserves a MASSIVE raise. So anyways the next day I went to return some things I forgot to bring with me, I went In Same place where I was checked out and I was horribly attended by Diana a cruel lady who looked very impatient and no face to actually hide it. You see when I was attend by Lindsey. There was no problems. Everything went by so smoothly less than five minutes, but when I attended by Diana the whole process of returning two items took 17-ish minutes, what made me write this reveal with the fact that she yelled at me because I had made a comment that if it was not returnable, it would it was fine and I would just take it back. Also, there is no employees on the two top floors it's possible to find someone that actually works in the top floors anyway that's just my experience. It was very horrible.
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January 2024 by Maribella R.
Eh, it's nice to see the stereotypical perfume counters are still a thing. Didn't think they were making that much money to keep those in store. Also weird but not weird to have those next to the discount shoes.
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December 2023 by Maggie M.
Never enough staff, think twice before you shop here... your time and money better spent elsewhere. It's not work it. Oh, yeah the escalator does not work, you can bet money that's always the case at macys.
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November 2023 by Cassandra Macedo
So nice and cool
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October 2023 by Parisa P.
My wonderful experience At Macy's Men's Department! In Carlsbad location happened yesterday because of Mr. Martin . this particular person was amazing and so confident in his job. We were sent home with complete set of suits and shirts and tie. From the measurements to directing us to the different brands, he made it an easy and joyful experience. Thanks again to Mr. Martin for his professional and friendly demeanor.
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September 2023 by Patrick G.
I was in need of a tuxedo. Martin at the Carlsbad Macys was extremely helpful in assisting with selection of a tuxedo. He is professional and knowledgeable of suits and how they should fit. I highly recommend Martin with any of your professional needs.
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February 2023 by Jay M.
best place to get colognes , I always come here and the same lady always gives me great service
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February 2023 by Louie G.
I had the worst customer service experience that I've experienced today. I'm not sure what the lady's name is, but she was older with a blonde bob-like haircut and glasses. My partner and I wanted to buy a Dutch oven, but the colour we wanted was only available in the display model. We attempted to buy the floor sample, as it had a price tag attached to it. Right from the start, this lady started displaying attitude towards us. She didn't say anything while we were waiting in line, she simply pointed at us and used her finger to signal us to come. After we explained our situation, she informed us that we couldn't buy the floor sample. We then asked if we could place the order with her to get it shipped to the store, but she said they didn't have it online either. Mind you, she didn't even check, she just brushed us off. I was starting to get annoyed but asked my partner to grab the Dutch oven in another colour, which were right behind the checkout line. In the 10 seconds that it took for him to get it, and with me standing right in front of her, this lady walks off right out of Macy's. She continued walking and left us speaking to ourselves. I tried to get her name but wasn't successful unfortunately. I don't understand why people work in retail and customer service when they're so bad at it.
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January 2023 by Michelle H.
Dorina was amazing with customer service thank you matched my makeup foundation and makeup thank you! She has
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January 2023 by Joe A.
I shopped around trying to find a pair of pants to match that I had bought the day before. The in house latino Security Squad followed me around like I was going to steal something. So uncomfortable to have this treatment just because I'm White and not rich. I will never shop this store again only because of their racist Security Team.
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January 2023 by Zelda A.
i was in dire need of a candle, several candles for last minute christmas presents. not a single worker to be found. trekked through the entire dismantled and disgustingly humid store. no candles. cute giraffe, had to get a picture of my daughter with it. love.
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December 2022 by Laura B.
I helped an 84 yr old go shopping for some slacks. Kyle Manja, was helping him and was the BEST. He was patient, efficient and ever so kind. I hope he get some recognition for doing such a caring job taking care of this elder.