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November 2024 by Alan Mindell
I highly recommend this site for vaccination needs. The person who administered the shots was quite caring and effective. I thank CVS for their professionalism.
Alan Mindell
Carlsbad Resident
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August 2024 by Rachel Bronwyn
In my opinion, this branch of CVS is shockingly inept when it comes to renewing and fulfilling prescriptions. The problem with this incompetence is that as the customer, I have to spend long, long, long minutes on the phone with my insurance company and doctors' offices trying to untangle the mess. When I finally circle back to CVS, this particular branch specializes in gaslighting the customer and pretending that their failures are somehow my fault. The customer service is outrageous. They are not Zappos or Nordstrom; instead they reside in the mucky bottom with Comcast and Wells Fargo.
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August 2024 by Rebecca Ealy
Is it possible to give minus stars? CVS is HORRIBLE! They mess up Rx's constantly and now don't even pick up the phone when you call......you have to leave a message. I regularly see mad customers picking up Rx's. We need more pharmacies in Carlsbad that care about customer service.
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August 2024 by Sandy Frieder
I have been here 3 times looking for a plumping lip gloss and it was always out of stock.
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July 2024 by STS
I recently visited the CVS® at 2650 Gateway Road, Carlsbad, CA, and I wish to express my sincere appreciation for the exceptional service I received.
The store was impeccably clean and well-organized, and the staff exhibited exceptional friendliness and helpfulness. I was particularly impressed by the efficiency and speed of service; there was no wait at the checkout counter at all. This high level of professionalism and customer care truly enhanced my experience.
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June 2024 by Danielle Pagano
Store hours don't exist here! It says open but its 7:50 and still no one is here. Date 5/23/2024. (I'll follow up with a name when/if anyone shows up or answers the phone) Manager name: Nicole. This is not a first time. They are never open and ALWAYS rude and disrespectful. Pharmacy is also a joke. GO ANYWHERE ELSE!!!!
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December 2023 by Salty S.
I echo the sentiment of Cris C's review. These are recurring problems, and no one at the pharmacy takes responsibility or cares to solve the problem. How can they run out of prescriptions and not inform the customer, especially if it's a time sensitive prescription like antibiotics? How can they offer you to call your doctor on your behalf and forget and then turn around and blame you? It's a joke for a company that says their purpose is "We listen, show empathy and deliver innovative solutions that serve people's unique needs and earn their loyalty." In reality, they don't listen. They don't show empathy. They don't deliver solutions. They don't deserve our loyalty.
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December 2023 by Chris C.
I'm not sure what the problem is here but they routinely don't have the prescription medicines you need. They do not notify that they don't have it. They don't use the app. They don't process insurance correctly if at all. They don't contact your doctor for auto refills as Walgreens does. They are either understaffed, mismanaged or both. They are surly probably because everyone is complaining incessantly. Can't take a chance again to not have prescriptions! This is everything from antibiotics, cough medicine, heart medicine, post surgery pain med not in stock! Stuff you need when you need it without a hassle. While it's a drive, we have moved everything to Walgreens in Encinitas. Too bad as this location is much closer. Maybe if enough people move CVS corporate will fix the problem.
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December 2023 by Veronica R.
The worst customer service ever. I would never go here. Staff is so rude. It makes no sense to make an appointment and then the store gets it deleted so they cannot help. Never go here if you expect to be treated professionally.
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November 2023 by C
It seems like every CVS I go into nowadays has 1 person working the store and the stores are filthy and creepy like a 7-Eleven. The pharmacies look like unbearable places to work for pharmacists. Someone should start a similar concept and go up against CVS and RiteAid- it would be easy money maker since these 2 companies are at the bottom of the barrel as is.
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November 2023 by Chelsea S
Nurse who did my Covid vaccine was super friendly, the vax area was private and sanitized. Great experience overall!
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November 2023 by Robert Tercero
Awesome staff with a smile
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November 2023 by Kimi Verma
Always a great experience and very helpful staff!
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November 2023 by Chelsie
Wildly friendly people who work in the pharmacy! They also have a drive through for the pharmacy.
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November 2023 by Karen Hubert Kriz
Excellent‼️