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May 2024 by Waynne Nakaji
The Carlsbad pharmacy has always been extremely helpful & attentive to all my pharmacy needs.
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May 2024 by Cara Deegan
I usually really have a great experience with this pharmacy but was very frustrated today with a very unhelpful tech. I received a text that my prescription was ready so I left work to go pick it up as it is usually a quick process. I waited in a line of about 8 people and made it up to the desk and provided my name. The tech pulled my prescription and shared the price being over $250. I let him know that wasn’t right and he said “it’s right” and refused to run it again. I told him I wasn’t able to pay that price and he made me feel rushed so I stepped away to call my insurance company. I spoke with an insurance rep and they told me that the cost was incorrect and Costco should run it again. I had to wait in another 15 min line and got back to the same tech. He told me I needed to go down to the other window and didn’t mention that he canceled my prescription. I got to the window, they re ran my insurance and it was back to normal price of $25. They then had to refill it as he had cancelled it without telling me after trying to gaslight me into telling me the $250 price was correct. I understand that it was busy but if I wasn’t smart enough to demand that the price was incorrect, I would have ended up paying over $200 for my prescription. Just really frustrating and poor customer service. I really hope this review gets back to him so he can adjust the way he treats patients.
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April 2024 by Tee Ell
Unbelievably rude ladies that work there, every single time. What a terrible experience whenever I have to simply pick up my pets medication. Good thing I have Rite aid pharmacy on Avenida encinas for my personal medication. night and day difference.
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February 2024 by Skip M.
I asked the sample woman for an extra candy. She chewed my head off said they didn't have that many left in a very unpleasant and rude way. Geez, I feel like the quality of Costco staff has gone downhill just recently. I think I spent enough money at Costco to deserve two candies if I ask for it.
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February 2024 by Audrey L.
From all the Costcos I've been to, this one I always find parking really quickly. I feel like that's always a battle when going to a Costco and for some reason, I'm pretty lucky. The self-checkout options makes the lines with cashiers more manageable and quicker. I went with my mom this last time and somehow from the door where you show your membership card to the time we went to check out, she lost her card. It was super easy to get a replacement right on the spot. The line took a little bit but everything being in one place simplifies everything!
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January 2024 by Rika C.
Been coming to this Costco my whole life, it's not the best but far from the worst. Employees have always been friendly and the cashiers are the best. People who give out samples are lovely. The shelves are always neat and well stocked. Generally good experiences until an interaction today around 1pm when I was there with my father, and a pharmacy assistant said that she's glad he referred to me as his daughter because she thought I was his "mail order bride"?! Don't know if that was supposed to be a joke, but it was an extremely sexist and racist thing to say. Even if we don't look alike, just because a younger woman is standing next to an older man does not mean they're romantically involved, and stereotyping my half-asian race as a "mail order bride" is disgusting. I didn't laugh, I must've just given a shocked face and walked away, but I was so confused that someone would say such a thing that it took me a few minutes to process what happened. I regret not speaking up. Anyways, the parking lot here is also hectic, and there are traffic issues both in and out of the store. In the parking lot you're better off parking farther, near the Wells Fargo, because I've heard of/seen far too many accidents or close calls in any of the lanes closer to the store. The extra few minutes of walking is well worth it. Inside the store unfortunately the sections to line up are difficult to manage so during peak hours it gets backed up into the snack and main aisles. Be sure to come here at odd times, like 10-2 on weekdays or early on weekends if you can. On a positive note, when I was little there was a gentleman at this location who used to always check our receipts and draw smiley faces or flowers for families with kids. Made my day every time and I loved seeing him for all those years when I was little. Shoutout to that guy, I think about him when I go to any Costco and I hope he's doing well.
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January 2024 by Valerie W.
Didn't have my Costco card but my sister and brother in law did oops my bad. I told Katie I didn't have my card sorry she said all nasty how did you get in then??? As I'm standing and with 2 other people using there grocery cart... anyhow she tells the other bagger to go and get me a temporary I said well I have a different purse and I do not bring all my card in one purse. Like who takes all there credit cards in one purse? I then look up my account on my phone and said can you use this? She said yes I said oh well you should have asked me if I had the app on my phone she was so mad and said I should have? With this smirk and nasty smile on her face... yeah thanks Katie for your amazing customer service but it looks like you have a few bad reviews on here anyway. Think you should look for another job:) a star cause I had too
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December 2023 by Gary N.
Majority of this Costco is rich spoiled entitled Caucasian millennials who came here just for the free samples also willing to go above and beyond to harass people of minorities group to achieve their goals. I witnessed 2 white males screaming and attacking a lady who does sample for a roadshow inside Costco because she refused to give his friend a bigger size sample, in the end they brought the attention to the warehouse management but they took his side of the story and they told the lady to pack up and get out of their store. So much for the moral of "the customers always right" even if they called you names, being xenophobic, when you fought back, you took the fault and get kicked out by the one and only corporate company who contracted your employee to have you worked in their place. I despite it.
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November 2023 by Philip Tallman
Costco is my jam and the pharmacy has good prices but they can be slow getting your meds ready…like days to weeks
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October 2023 by Vanessa I.
Did self checkout today and Peter came over and was rude about me placing the items. He kept hovering and telling me over and over again like if I was dumb. I had asked him to leave and told him ok I got it, twice. He made us wait 15 min at self check once the light turned red to wait for an associate.
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October 2023 by Cee L.
Now I like this Costco more than others but the reason for the 3 stars is because you allow At&t and Cox Cable vendors inside your store and it is very unpleasant being stopped by them when I walk in.
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September 2023 by Claudia W.
Just a quick note out of a very busy day to affirm someone who gave us exceptional service at your Carlsbad store. We are local residents and frequent customers. My husband has some pretty severe hearing issues and is ordering product through Costco. The person who took the order was not in. Another employee, Matt, took over for her. He was absolutely outstanding: efficient, knowledgeable, and gave us some great advice. Moreover, he was so enjoyable to interact with that we talked about him on our way home! Well done, Matt. Hope this message of appreciation gets back to him.
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September 2023 by Scrandles Customs
Attempted to verify my prescription before battling the drive across town to the store. After sitting on hold for over 20 minutes, I was told by the pharmacy that a patient is not allowed to ask whether the pharmacy has enough medicine on hand to fill their monthly prescription, the call must come from my doctor’s office. Apparently we cannot be advocates of our own health in Costco’s eyes?For those of us that don’t have the luxury of our doctor’s office having enough staff to sit on hold for 23 minutes to check on one patients Rx, we are simply forced to go to another pharmacy.Not only was the call a complete waste of time, but I also got the pleasure of being patronized by the gal on the other end of the line. Walmart is looking decent at this rate, which should really be telling… Customer Service could use a little help Costco.
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September 2023 by Phil B.
Costco Carlsbad offers a terrific shopping experience with great prices, good variety, and helpful employees. I shop here about 3 times a month and always find something new. The prime NY sirloin and baby back ribs are examples of some amazing prices- about half of other stores. Costco gives their customers low prices and unmatched return policies. Just love the store.
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August 2023 by Kara D.
Overall the employees are just plain rude, condescending and outright hostile. They treat you as if they're doing you a favor by answering a question, and seem to have forgotten that our spending pays their wages.
