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February 2024 by Kathy ten Broeke
Great knowledgeable employees
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December 2023 by Neko Rodrigues
I am always welcome here.
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November 2023 by Nerissa Zhang
Had this account many years never had any issues, teller deposited check from government system said it'll be available next day now looks like the manger had taken the money and the customer service refusing to fix it. Chase is sus and stealing money be careful wish we'd use our Schwab, I have to make full police report and go through an attorney for money stolen. No one at customer service seems to care, or have the brain to think or help. They think your money is their money and willing to steal it,
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October 2023 by Nerissa Z.
Had this account many years never had any issues, teller deposited check from government system said it'll be available next day now looks like the manger had taken the money and the customer service refusing to fix it. Chase is sus and stealing money be careful wish we'd use our Schwab, I have to make full police report and go through an attorney for money stolen. No one at customer service seems to care, or have the brain to think or help. They think your money is their money and willing to steal it.
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April 2023 by Tory Gonzales
I was helped by the lovely staff at Poinsettia village the other day. The tellers were all very kind and welcoming and as well were the bankers. I was introduced to the Branch manager Jessica and had an overall great experience!
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March 2023 by J M
Poor leadership by manager Jessica M. Not friendly, unwelcoming, poor attitudes. All employees park directly in front of the branch and take up all of the parking spots. They just don’t care. Will use other branches where they have a smile on their face.
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December 2022 by Jordan Marks
I’m going to take my business and money elsewhere where I am appreciated. I have never had a banker treat me with such hostility as Jessica Martinez has at this branch.
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December 2022 by El Cee
Unfortunately the manager Jessica was too incompetent to help me so I had to go to the La costa branch where the issue was corrected without issue.
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August 2022 by Neil Wright
This branch is pathetic.They don’t answer the phone, when they do they tell you to come into the branch to get information about their services!???When you can get the information you need they promise to call back with the information which never happens.How can you do bussines like this?Really, really bad service.At my other bank (not a chase bank) this would never happen.
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July 2021 by Joseph Wegner
I needed a document notarized on July 6th, 2021. I called the Chase Bank Located in: Poinsettia Village in Carlsbad, California to see if they had a notary on their staff. The lady who answered the phone said yes, but he wasn't available until 4pm. I showed up at the bank at 4:03 and was told that the notary had a 4pm appointment. I saw who the teller called to ask about the notary work, so I walked over to Archie Alvarado's desk and asked him if he could notarize my document, since he did not have a client with him. He said no, he would not notarize since he had an appointment. He said there was UPS Store that I could use.I went to the UPS store paid $15 and got my document notarized. Went back to the Chase bank and Archie still did not have a client, with him. I asked if he could do it then, and he still said no. I told Archie he was a liar, he did not have a 4pm appointment and could have provided the service, but he is to lazy to do a simple 5-minute job. If he will lie about a simple appointment to avoid work, do you really want him to be your private banker? I would highly recommend the bank manager of this Chase start paying attention to Archie’s inability or willingness to do his job.This is the kind of customer service that I don’t expect from a professional organization that deals with customers all day long. This is also the kind of customer service that will cause their customers to start using the multiple different online banking options that are now available. I recommend that if you are a customer at this branch you reconsider your banking options. Chase can close this branch and you won’t notice it, but maybe it will help put Archie on to a different career path.
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June 2021 by Hitomate packbag
Convenient location planty parking
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April 2020 by Karakucha P.
Bad Chase! It xx is a major reason that fossil fuel companies keep drilling. We need to keep oil in the ground! Chase can afford to end these investments and invest instead in clean energy and a better future for our children. Chase: Get rid of the dirty fuels in your portfolio! #DigitalChaseTakeover #TakeoverChase
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February 2020 by Mary McMillen
One star is a stretch. My father died last month and I handled calling Chase regarding his checking and credit card accounts. We were specifically advised from beneficiary department to take a COPY of death certificate to my parents' local branch when received. My mother was turned away twice to simply bring a copy of the death certificate to be forwarded to the correct department. Horrible. As a result, I will be cancelling all accounts I have with Chase and will be assisting my mother in doing the same. The exact same process was easy with Wells Fargo.
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January 2020 by Ariella V.
When you have fraud on a bank account it is stressful and disruptive. You just need someone to authentically care and assist you through to the other side of the mess. Martina was an absolute gem and our savior. She was helpful, patient, and authentically friendly. My husband is not the easiest customer and she won him over to a point he sings her praise anytime the subject of banking comes up. This branch is full of helpful people, however Martina takes the grand prize of best banker. I banked with a different bank for 20 years before getting fed up with the lack of customer service. Then Chase won me over. They seem to have created a positive environment that allows for their people to take care of their customers. So very grateful.
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September 2019 by Monica Voorhes
So, today I had problems occur on my account and had to go into a branch office to correct it. I sure am glad I was closest to this branch office!! Archie was able to correct the problem and eased my feelings about it all. William, the home lender with the office, was also very nice and was able to help point me in the right direction (to Archie.) Thank you both for great customer service at a time where I was freaking out about my account! I've been with Chase for years and this just reassures my long-last faith in the company.
