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December 2023 by Shauna Elliott
Great experience overall. :) the staff are warm and welcoming. I love the easy going environment.
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October 2023 by Tracy Fay
Had a referral from my doctor and have been trying to reach them for weeks to schedule an appointment. No one ever answers and messages are never returned. Not sure they are still in business.
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August 2023 by Johnny Pedroza
On my first appointment I arrived 15 minutes early as requested to fill out the paperwork, and then waited 30 minutes past my appointment time to see my PT. They informed me their front desk person called out which is why they were behind schedule. I told them no problem I completely understand especially given the affects of post Covid. Fast forward to appointment 2. I called their office to inform them I might be 5-10 minutes late to my appointment because I had to attend an emergency meeting at work. The customer service rep said let me put you on hold and talk to the PT, my response, sure no problem as I’m driving to their office. It’s now 1:50pm and I’m 15 minutes away from their office and my appointment is 2pm. She gets back on the phone and tells me, “I spoke to the PT and he said he’s not available so you will have to reschedule your appointment, and by the way we’re going to charge you a $50 same day cancellation fee.” I told her “ I’m not cancelling the appointment I’m letting you know I’m running 5-10 minutes behind schedule.” She responded, “the PT is not available so we have to charge you the $50 fee.” I was shocked, because I didn’t charge them for my time when I sat around for 30 minutes on my first appointment, which is well over $50 for 30 minutes. I then asked, “why are you charging me for an appointment I’m not canceling, and secondly why are you charging me $50 when my copay is $20 dollars?” Her response, “ because that’s our policy.” My response was, “ I believe your companies policies are ridiculous, and I’ll pay the $50, but cancel my remaining 12 appointments.” I want to reiterate, the PT and his assistant were top notch, but I don’t recommend going their because their policies and their front desk customer service reps are sub-par. They lost thousands of dollars of business because they wanted to charge me $50 for a same day cancellation, that I didn’t cancel. I would have been completely fine if they told me, you’re 10 minutes late so we can only spend 50 minutes with you instead of 60 minutes. I highly recommend you don’t use this office because their policies are more important than the health of their patients. I’ve asked my PCP to refer me to another physical therapy company and I hope you do the same.Regards,Johnny P.
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June 2023 by jenn S
I visited for the first time with shoulder and neck pain and still get therapy once a week. Especially, Ryan is very kind and explains the pain in detail to me.I'm getting a lot of help.Dave's hands are golden hands.I know exactly what my pain point is and help.I am grateful to everyone.
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February 2023 by F K
Nice staff, that seem knowledgeable and friendly. Bad part is, they make you get a referral from your doctor, even if you have a PPO insurance. That process takes 3 weeks, so if you want immediate attention, look for a different clinic. This can prove costly too. For me ended up costing me a few extra hundred dollars plus the wait, so that wasnt a pleasant start. So it's 5 stars on the staff, 1 star on the business practice, averages a 3 star. Nice environment and pleasant people though.
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September 2021 by Turner Jacobs
I had a great experience at this clinic. The staff were friendly and helpful, and they were very accommodating of my uncertain schedule. Most importantly, the exercises I was given were effective in managing my neck pain, and easily replicated at home.
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July 2021 by Joseph V.
Dr Lane and his people are excellent. Saw the doctor for a bum shoulder. One of the biggest frustrations in any medical office always seems to be getting records and referrals sent to wherever needed. No problems in this office! (an added bonus). Michelle in particular made that whole process a breeze and she is absolutely a joy to work with. The whole experience from start to finish superb. Could not be happier. Highly recommended!
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June 2021 by Marcia Valdez
I loved this place. My therapist Jacqui is amazing. She is patient, thorough and extremely professional. Destiny and Shane (aids) and super. Jill (front desk) is the best. My second time going in, she remembered my name. I highly recommend this place.
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February 2021 by Violetta Kofman
Carlsbad Physical therapy has such a friendly and amazing staff! The front desk employees always work with your schedule and are super kind! The PT's are very knowledgeable and take the time to really listen and help (: I've been coming here for a knee injury and no matter how I feel that day the PT's always accommodate to my needs while getting me stronger! I really enjoy how they have student physical therapist as part of the rehab process. 10/10 recommend. PS. the music they play here is also a plus !
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November 2020 by Emel G.
After my major right arm humerus fracture and shoulder dislocation in 2 weeks after surgery I started my PT with Yunnuen, my movements were so limited that I truly resisted hard crying during my first PT visit. She was so knowledgeable about my injury that after every therapy I was visibly more flexible, in one month progress was very magical that my surgeon was celebrating. She was also so wonderful to massage the scar carefully so well that my scar healing was also very quick and better. PT is a very important part of healing, I am so thankful for my therapist it has been a great experience and she truly cares about her patients genuinely!
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November 2020 by Richard P.
I would like to say the whole staff is amazing, very welcoming, and friendly. I feel safe and comfortable doing my therapy. The staff is knowledgeable of which exercise you should do. They listen to your problems and work with you to ensure a great exercise outline to follow. Thank all very much. I especially want to thank Parker for his insight and expertise with my shoulder. I am confident my shoulder will get better it's been 6 weeks and I already starting to see and improvement in flexibility and strength.
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July 2020 by Brian Salas
Carlsbad Physical Therapy is awesome. I suffered an accident back in December of 2019 and thus requiring me to come in for physical therapy for my lower body. As someone who is a first timer to physical therapy, I didn't know exactly what to expect. But after coming in on a regular basis for the past three months, I can proudly say that they have exceeded my expectations. Thanks to them, I have seen an immense improvement on my ankle and knee. I also love how every Physical Therapists take their time not just with me but with each patient. Everybody here is polite and knows exactly what they are doing. It is always a pleasure coming in. Definitely recommend them.
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November 2019 by Paul M.
Following Bi Lateral full TKR surgery came in for for extensive rehab. Almost finished after 8 weeks of treatment. Primarily looked after by Jaqueline & Ryan, but also Lily stepped in & was great when it got busy. Excellent one to one attention & always happy & fun place to be, important when going through painful rehab. Jackie pushed me way beyond what i could get myself & without that push couldn't have recovered as i have. Ryan always very encouraging & switched up routines to keep you engaged. Didn't matter whom i was with, as the information flow regards progress was excellent so was always seamless whomever i saw. Great all round knowledge from the staff & always good atmosphere to keep you motivated.
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August 2019 by Dr. Sherie Ibarra
They are part of Valley Physical Therapy in Escondido where I received poor care. I changed over to Core Physical Therapy who provided an excellent service and my results were amazing.
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May 2019 by Dulce K.
I tried so hard to give these guys a chance and yet they kept blowing it. The first thing I noticed was they're always over booked for how many people they are staffed with. You never have a one on one physical therapist with you which Is insane (I've been to tri city's physical therapy and over there you have someone guiding you through your exercise the entire visit.) However, here its not the case instead you have to guide yourself through all your exercises and if they happen to notice you're doing it wrong they'll mention it but by that time you're almost done with the exercise. For my particular case I had broken my fibula, tibia and shattered my heel. So I was in need of a lot of physical therapy. Towards the end of your visit one of the physical therapist works on you and I have never felt so ashamed of my own body. These ladies made me feel like my foot was disgusting and untouchable. My last 3 visits I did not arrive late, I did my part and yet no physical therapist worked on my during those 3 visits. I know on one occasion it was because they were running behind and she apologized and said she would work on me next time and so I went two more times thinking she would be a woman of her word and she was not. I call the front office to cancel the rest of my appointments and she didn't care that they had lost a patient she didn't even ask me why I didn't want to continue seeing them. I have attached a picture of my leg. I genuinely don't think it's disgusting (Besides the scars but this is their field they should be used to it) but I'll let the reader decide if the ladies should've been as disgusted as they were by my leg.
