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November 2023 by Philip Bodenhorn
I am pleased to commend Carlsbad Motors for the exemplary services and support in repairing my Ford F150. Starting with Josh, who most pleasantly scheduled my service, explained what I could expect and the clear tasks and standards to be met. Additionally, during the day he followed up with questions, recommendations and forwarded in-progress emails. John, the technician, had his hands full with multiple tasks which he accomplished thoroughly and timely! I particularly appreciated the impressive final ledger of the issues addressed, implications of their repair, and standards observed. Please accept a hearty well done!
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November 2023 by Theresa R.
My niece was having issues with her vehicle and had taken it to a local auto repair shop in our town. Unfortunately, the auto shop in our town did not fix the problem!The owner of Carlsbad auto fit my niece in a time slot, last minute. I would drive the long distance again,Redondo Beach to Carlsbad Auto knowing my car will be fixed properly.Carlsbad Auto staff was also helpful and kind.
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November 2023 by suzan varga
“I had an exceptional experience at Carlsbad Auto. Their team showcases top-notch customer support skills, impressive mechanical expertise, and prompt service delivery. I highly recommend them for car servicing, even if you’re not from the local area. Truly a five-star experience!”Services: Air & cabin filter replacement
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November 2023 by Jonas Johnson
Great experience once again at Carlsbad Auto Service. The team there knows what they're doing and always puts the customer first. Definitely my garage of choice.Services: Transmission
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November 2023 by Nicole B.
We have been going to Carlsbad Auto for 13 years! I appreciate knowing that when something is needing to be fixed, they are honest in their recommendation and not trying to oversell. I have complete trust in their recommendations. Will continue to keep taking all our cars there for service!
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November 2023 by Abbie Selmecki
Best auto shop I’ve been to. The team is friendly, they do great work and recently updated a few things so you can make appointments online and you get details/photos of your inspection before they start any work which is so helpful. Highly recommend!Services: Air & cabin filter replacement
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October 2023 by Linda Trautman
Their service was excellent but I thought some prices were over the top ie $84 to inspect for blinker not working and $61 to change out a tail light bulb. The bulb cost $9. Next time I will get bids from other places.
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October 2023 by Christopher Morales
First experience with Carlsbad auto. Mike, one of the service advisors, quickly diagnosed our cars problem without any charge because it was an obvious one for their expertise and even gave us critical oil on the house because our engine desperately needed it. No charge. Wouldnt hear about us paying for it as a thank you. Well be sure to bring our cars back when they need any service and recommend them to anyone who’s looking for auto repairs. These guys rock. Thanks again for helping us and saving us serious money on major repairs.
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September 2023 by Natashia C.
Took my car in to have the engine looked at, but got it back with the tail light cover missing. I still haven't gotten it back. Also, I was quoted a price of almost $2,000 to replace spark plugs and ignition coil. I was able to do those myself in less than an hour and for $150. I would not recommend going here .
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September 2023 by Sharon Huston
They were nice, honest, and completely transparent. There was absolutely no push to do anything. I have had terrible experiences in the past. They were refreshing. I'll be happy to take my car here in the future.
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August 2023 by Gina A.
Called on 8/30 for a quote on my serpentine belt, Ralph was great on the phone and in person as well. I dropped my car off the next day at 8am and it was ready at 10am , super quick and fast service. Office staff is great and they also gave me a discount for my AAA membership! Thanks again:)
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August 2023 by G B
Awesome customer service. Have been using them for 9 years and they always go the extra mile to ensure your car is done right. Their system data didn't seem right, so Josh called the dealer to make sure all was good and although his system was right and conformed to my owner's manual, he made the adjustment to what the dealer does and that was better overall for my car. That is what they do--make sure it is right and you are taken care of in the best way possible.
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August 2023 by Brian Plotkin
Carlsbad auto service is definitely always a pleasure to do business with. There is never any high pressure sales. They detail all of the repairs that should be done on my car, and leave it up to me as to which repairs I want to do and explain, each repairs risk value so that I can make a informeddecision as to what repairs I need to be done and then what time frames.Each time I come in, Ralph always recognizes me, and remembers the prior work that I’ve had done on my car. All of the representatives are always professional, positive, and upbeat. I highly recommend Carlsbad auto services to anyone new or a veteran to the local area.Services: Air & cabin filter replacement
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August 2023 by Denise Val
Everyone at Carlsbad auto service were so kind and nice, Mr. Casas was such a great help and explaining the work that needed to be done to my car, that the technician Mr Espinoza had found. it was done on time and runs really nice now. thank you for having great employees. Appreciate their hard work. Thank you very much. Denise
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August 2023 by Tyler Goar
Friendly and fair prices. That’s the good.The bad? I made an oil change appointment for 10, told them I was going to wait. Even the dealership where I usually get it done, only takes 45 minutes. Well here I am, almost 1130 and I can’t get a straight answer on when they will be done. An hour and a half for an oil change, WITH AN APPOINTMENT, is totally unacceptable.First time customer and this is how I get treated? No thanks. I won’t be back…
