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July 2024 by aaron herrscher
I recently went in to do a large corporate order of about $1400 and some of the clothes did not fit well. However the staff was wonderful to get me everything I needed. After I went home some sizes were still a bit too small. I went back in and the manager Michael was so incredible to work with me on all my exchanges. He helped me get exactly what I want and helped me with sizes and colors. He really made my experience and he will be the reason I keep coming back to the store. It is wonderful to have people like him that care and take the time.
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July 2024 by B Good
Very helpful staff, good quality merch and good prices
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January 2024 by Liz Rodriguez
WORST customer service ever. If you want to go shopping and be treated like trash making you feel you’re going to steal something this is the perfect store. Fabric is awful for the price you’re paying, you can get better quality in a department store. Not recommended at all. From the moment you enter the store you can feel their negativity. No one offered us assistance with anything.
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January 2024 by Zach Tate
Brooks Brother's has an amazing selection. I was lucky enough to visit during their storewide 50% sale.Thank you Kendra for being so nice and helpful!
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December 2023 by Omead Pooladzandi
Kendra was so so helpful and sweet. She did such an amazing job helping us pick out a suit and a few shirts.
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December 2023 by Sam Kinison
Kendra was so so helpful and sweet. She did such an amazing job helping us pick out a suit and a few shirts.
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August 2023 by Eric Burford
Excellent service
Excellent selection
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May 2023 by Jim H.
I recently purchased a sport jacket worth approximately $400. I took the jacket to my dry cleaners and had it cleaned per the directions on the jacket. The product shrunk, the jacket no longer fits. When I went back to the store today, I was told that the manager will not honor any warranty for the product. This is very frustrating and a very poor way to do 485094 their store. I believe it's worth the time to post this as they are still selling the jacket that I purchased and I would not want anybody else to be put in the same position the store manager put me in
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December 2022 by Donna Calderon
Mariam was amazing and so helpful in my husband getting the right size shirts. She was a pleasure to work with and had such great people skills.
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November 2022 by Aaron E.
Brooks Brothers Factory Outlet is a decent alternative to their retail locations. I was in need of some new polos for golfing and since I was already in the Carlsbad area I figured I would see if I could catch a deal or two. This is a pretty good-sized location, roughly the same size as the retail locations in Los Angeles and San Diego (sorry OC, The Fashion Island outpost didn't make it 5 years after moving from the South Coast flagship store). The selection is decent and although the items are all discounted 20-50%, you will notice the items are from last season and the deals are not as strong as what you will find online after a bit of searching. Since I golf year around I tend to stick with a monochrome color scheme since they never are out of fashion and work in all seasons. Shout out to black, grey, and white. The issue with Brooks Brothers Factory Outlet is they generally only carry the seasonal colorways which will already be out of season as you walk out the door. I guess you could wait a year to wear your garments but where is the fun in that? They do offer incredible deals on suits, however. $400.00 made to measure in the quality Brook Brothers offers is a no-brainer of value. The only issue there is nobody wears suits anymore, particularly in a SoCal summer. I think I will stick to shopping online going forward as I know my sizes in all of their styles and prefer to not deal with the crowds of people at malls but if you are someone that has to try garments on before purchasing them, this may be a way to steal a deal or two.
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October 2022 by Simon White
Did not have my tall sizes.
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June 2022 by Barclay McConnell
Salesperson Miriam was incredibly helpful in finding what we needed and super- knowledgeable about mens clothing and tailoring. What an asset to this store. I don't know what we would've done without her expertise. We found all the items we needed for a wedding in one place. I would recommend this store.
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May 2022 by Kathy D.
Today is 5/7/2022 went to this store shopping for suits. Me and my husband walk into the store not even one store employees greeted us or even asked if we need help . My husband walk around and looking for suits and had to look for his sizes and went to the dressing room to try them on. This place far worst customer service ever. We went to a couple brooks brothers and they had good customer service. We will never come back here again. These people need to be train again for customer service skills.
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April 2022 by Michael W.
Amazing staff! They go above and beyond for me every time I go in! I ended up purchasing 2 suits and ordering 1 online. Michael and Michelle were both terrific!
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April 2022 by Daniel D.
drove one hour just to see them closed at 7pm when the whole outlets closes at 8pm. google says they close at 8 on fridays aswell!
