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January 2024 by audrey welch
We had a great experience at VW AutoNation in Carlsbad. Frank was extremely helpful with finding the perfect car for our 16-year-old daughter. The process was fairly quick as well.
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January 2024 by Kevin Clark
The sales team is awesome. The service team, on the other hand, is not the most helpful or trustworthy. If you want an easy car buying/leasing experience though go in and ask for Linda, she is the best.
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January 2024 by Michele Finley
My experience with VW Carlsbad was AMAZING! We had a bit of an odd issue that we needed to have diagnosed but they helped us quickly and kept us informed at every turn. Couldn't be happier with my experience. Thank you
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January 2024 by Scott Moore
We sold a vehicle in September of 2023 and keep getting notices (fee notice, annual dues) from the DMV because the registered owner is still us. I called the dealership to inquire and a very nice person on the sales team answered and forwarded my call to the correct person with whom I should speak. Several weeks after not receiving a call back I called and again Frank answered, was very nice and helpful, and assured us we weren't responsible for anything after the sale to the dealership. For a second time I left a voicemail for Jacklyn/Jackie. Over two weeks go by without a call back, so I call. Frank answers again! As expected he was super nice and helpful, and remembered the last time I called. For the third time I was sent to a voicemail for Jacklyn. That was a couple of weeks ago.We just received another notice from the DMV. I'm not really sure what to do. After three messages and four months we feel let down and defeated.We would not recommend selling a vehicle here.
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January 2024 by M Alva
Went to get my Toyota RAV4's oil changed & tires rotated. Will, the service advisor was so friendly, pleasant, professional & attentive to my concerns. He walked me over to the waiting area & showed me the amenities. In the waiting area was a young lady who was very helpful in updating my info. After a short time, I received a welcome text & one informing me of his name & to feel free to text him with questions during my visit. After a short while, Will came in to tell me my car was almost done. When done he gave me paperwork to sign along with concerns for future visits. I was there about an hour. This is in the top 5 of auto dealerships! I hope AutoNation realizes & appreciates how well they are represented. Now, what are you waiting for? Take your car in for that much needed service.
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January 2024 by Navid Naghavian
I had an exceptional experience purchasing the Atlas Cross Sport at Volkswagen Auto Nation Carlsbad. I commend everyone involved in the sales process, including General Manager Jessica Morejon, Finance Manager Tanya Garcia, and particularly Billy Pineda Reyes, the salesperson
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January 2024 by christina camarena
Came in with a deal and ended the day with a steal! Overall a great experience seeing, testing and interacting with the staff. If you ever have a chance to visit this location, ask for Billy R! Such a great individual who helped my partner and I drive away with our ideal car we came in for. Overall a 10/10!
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January 2024 by Jenafer Ralls
We purchased a car from AutoNation Volkswagen Carlsbad in late October. The day went relatively smoothly, aside from two salesman fighting over our sale and making us quite uncomfortable. On our drive home we noticed a chip in the front windshield. We called immediately to get the chip filled in and were directed to schedule an appointment with the maintenance department. We were told, "someone will call you right back". No one did. We called multiple times and were never able to get in touch with anyone to schedule. My husband even went by the dealership IN PERSON to schedule and was unable to because of how long they took to get him in touch with the right team. He finally took the car back to the dealership (at this point we had had the car for over two weeks) and demanded it be filled right then and there or he wasn't leaving. The chip was filled. Now it has been over two months since our purchase. We had traded in a leased car at the time of our purchase, and are STILL getting notices from the other dealership saying our lease payments are overdue. This dealership has not paid off our other car yet. And now we are in the same charade with them, hearing "someone will call you right back" over and over and over. We are so worried this is going to affect our credit that I am one step away from getting legal guidance. Should I report the car stolen? I'm not sure! The customer service at this dealership is horrific. After your purchase, you are these folks' last priority. How sad it is to be so frustrated and helpless with a company where you spent several thousand dollars that you feel the need to write a scathing review on the internet!
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January 2024 by Valerie Almestica
My Toyota was serviced at this location. Needed an oil change and the next mileage check up. Toyota parts not stocked but they were able to obtain and still service in a reasonable time frame. Thank goodness for the mall within walking distance. I was sent a text once the vehicle was done. Great service.My 4 stars rating was comparing my service in Texas verses California. In TX your car gets washed and they cover a check list.
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November 2023 by Brenna R.
I received amazing service at AutoNation Volkswagen Carlsbad! My brand specialist, Tobias, took excellent care of me and was determined to locate the exact vehicle I wanted. There was absolutely no pressure or urgency-- it was evident that my happiness was his number one priority! This is my 3rd Volkswagon and I will only go to AutoNation Carlsbad for both sales and service.
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November 2023 by Sonja Tripp
We were looking to buy a used Toyota Camry and Alex helped us through the entire sales process. The specific car we were interested in still needed safety inspections done before it could be sold. Alex kept us updated every step of the way via phone calls and text messages as the car went through the approval process.We finally were able to do a test drive of the Camry and really liked the feel of the car. However, when braking we noticed that the steering wheel would shake. Alex was very apologetic and had the dealership mechanics diagnose the issue right away. It turned out to be a problem with the rotors which they replaced free of charge.Throughout the whole experience, even the unexpected brake issue, Alex made us feel at ease. He took time to answer all our questions thoroughly and never pressured us into making a quick decision. Overall, Alex provided exceptional customer service. We're happy with our new Camry and would highly recommend working with Alex!
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November 2023 by Jackie Manley
Dropped my car off for service and it was quite possibly the easiest repair I've ever done. They even found an issue with my door that I didn't know about it and fixed it! Pricing was fair and everyone was very nice. I'll 100% be coming back here for any and all future service needs. Thank you!
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November 2023 by North C.
Horrible. Avoid at all costs. This place is a complete waste of your time if you're try to sell your car. Save yourself the sleazy sales person manipulation and just go to Carmax. I walked out after I saw right through their poor sales negotiations. Never go here alone as a female. They treat you differently.
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November 2023 by Leigha
10/31/2023- I'd like to really give Ed in the Service Department a HUGE shout out!!! Some of the most amazing customer service I have ever received! He kept me informed about the status of my vehicle the entire time and went above and beyond to ensure my visit here was great. Thank you Ed.
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October 2023 by David Cordover
The Sales guys were amazing, they weren’t pushy and were very knowledgeable! My ID. 4 is awesome and my wife and I were very happy with the purchase! One thing that needs work is the length of time for the whole process, it was expected and they did mention it! I still will do business with them on my next purchase!
